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Black screen when booting up laptop, have to start programs through task manager


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5 replies to this topic

#1 readerrw07

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Posted 15 May 2016 - 03:35 AM

Running Windows 8

 

My laptop is currently infected with some form of Malware. I have removed most of it as far as I can tell, though a problem still remains with my laptop screen being flat black when I boot up the laptop. I am still able to open programs and do things on the laptop, albeit with a workaround with Task Manager's "Run new task" feature. 

 

I am running Malwarebytes, for the second time since this happened after restarting to finish a scan. Not sure what else I can say to help identify the problem, so I'll list the processes in Task Manager that I dont recognize, then say if any of them solved the problem by closing them

 

Spooler Subsystem App

WMI Provider Host (this one I close out and it seems to come back, located ina folder named "WBEM in the "System32" folder

 

If anyone happens to have ay insight as to what may be causing me to have no desktop, or anything besides a black screen and the ability to open Task Manager, I would appreciate the feedback



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#2 polskamachina

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Posted 16 May 2016 - 03:49 PM

Hi readerrw07 :)

 

My name is polskamachina and I would like to welcome you to the Malware Removal Forum. I will be helping you with your malware issues.

What follows below are some ground rules for this forum.

I will reply as soon as possible (typically within 24-48 hours). In turn, I ask that you please respond within 72 hours. If you know you will be away longer than that, please let me know. I am in California at GMT-7 hours (Pacific Standard Time). If I do not respond to you within 48 hours, feel free to send me a private message.

Some points for you to keep in mind:

  • Do NOT run any tools unless instructed to do so.
  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Do not attach logs or use code boxes, just copy and paste the text.
  • I cannot see your computer. Periodically update me on the condition of your computer, and provide as much detail as you can in every post.
  • Once things seem to be working again, please do not abandon the thread. I will give an "all-clean" message at the very end.
  • NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planned. You can put them on a CD/DVD, external drive or a flash drive, anywhere except on the computer.
  • NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. Please remember to copy the entire post so you do not miss any instructions.

Please give me some time to review your situation and I will get back to you with further instructions.

 

polskamachina



#3 polskamachina

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Posted 18 May 2016 - 10:58 AM

Hi readerrw07 :)

 

I am still consulting with staff regarding your issues. I should get back to you later today.

 

polskamachina



#4 polskamachina

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Posted 18 May 2016 - 10:37 PM

Hi readerrw07 :)
 
On a working computer, please download Farbar Recovery Scan Tool and save it to a flash drive.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Transfer the flash drive to your nonworking computer and power it on
  • Press ctrl-shift-esc simultaneously to open the task manager
  • Select Run new task
  • Click on the Browse button.
  • Find the path to your flash drive with the two downloaded files, FRST and FRST64
  • Right-click FRST (or FRST64) then click Run as administrator
  • If the program will not run, try the other version of FRST
  • When the tool opens, click Yes to disclaimer.
  • Press the Scan button
  • When finished, it will produce a log called FRST.txt in the same directory from which the tool was run (your flash drive)
  • Please copy and paste the log into your next reply to me

Note 2: The first time the tool is run it generates another log, Addition.txt - also located in the same directory from which the tool was run. Please also copy and paste that along with the FRST.txt into your next reply to me.
 
Finally, reopen the task manager.

  • Select Run new task
  • Type explorer.exe into the box
  • Press the Enter key. 
  • Does your desktop appear now?
  • If your desktop does appear, does everything seem to be normal?

In summary I will need from you:

  • FRST.txt
  • Addition.txt
  • Results of running explorer.exe from the Task Manager

Let me know if you have any questions or if you were unable to run the FRST tool.
 
polskamachina



#5 polskamachina

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Posted 22 May 2016 - 12:09 AM

Hi readerrw07 :)

 

It's been a while since you've checked in. Did you need any more help with this? If not, this topic will be closed in 48 hours.
 
Please let me know if you have any questions.
 
polskamachina



#6 Oh My!

Oh My!

    Adware and Spyware and Malware.....


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Posted 24 May 2016 - 12:28 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."




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