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blue screen info


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#1 angieInVA

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Posted 15 May 2016 - 02:50 AM

while I was running Download Temp File Cleaner (TFC) I got the BSOD, it flashed and then rebooted.  attached on the files to help you and me understand what happen I hope

 

 

Attached Files



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#2 usasma

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Posted 17 May 2016 - 07:15 AM

Sorry for the delay in responding.  I was away for the weekend and internet availability was spotty - so I got a bit behind in my replies.

 

You only have 1080 MB of available Physical Memory (RAM).
Please get more memory if the system is able to handle it (although you already have 8 gB of RAM - so you either have too many programs running, or you have a memory problem that needs looking at).
While waiting to upgrade the memory, please:
- only use one program at a time
- go through your startup items and stop those that aren't essential from loading with Windows

 

Only 182 Windows Update hotfixes installed.  Most systems with SP1 have 300-400 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

These 2 devices have issues in Device Manager:

 

Dell Wireless 1506 802.11b/g/n (2.4GHz)    PCI\VEN_168C&DEV_0032&SUBSYS_02081028&REV_01\4&295ECE14&0&00E1    This device is disabled.
Teredo Tunneling Pseudo-Interface    ROOT\*TEREDO\0000    This device cannot start.

Did you deliberately disable the Dell Wireless device?  If so, why did you disable it?

Please:

- download a fresh copy of the latest, W7 compatible drivers for this device from the Dell website.

- re-enable the device

- install the freshly downloaded drivers

- disable the device again (if that's how you want it).

 

The other device (the Teredo one), is a common problem in Windows.  Right click on it and select "Uninstall".  Then reboot the system and check to see if the problem is gone (it should be gone - if not, post back).

 

The wdcsam64.sys driver dates from 2008 and is a known cause of BSOD's on some Windows systems.  Please uninstall the Western Digital software on the system - this should uninstall the Western Digital SCSI Arcitecture Model (SAM) WDM driver.  If it remains after uninstalling the Western Digital software, you can uninstall the device in Device Manager.

 

In the event that this doesn't stop the problem, please do the following:\

- run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

- then run the Temp File Cleaner (TFC) program to force a BSOD

- force the BSOD 3 times (to be sure that we capture the memory dumps.

- then zip up the contents of the C:\Windows\Minidump folder and upload it with your next post.

In the event that you can't zip it up there, copy it to your Desktop and zip it up there.

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Fri May 13 13:59:19.334 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\051316-26972-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.19045.amd64fre.win7sp1_gdr.151019-1254
System Uptime:2 days 9:49:52.406
Probably caused by :ntkrnlmp.exe ( nt!PspCatchCriticalBreak+92 )
BugCheck F4, {6, fffffa8007a01b50, fffffa800671e8a0, fffff80002fd96a0}
BugCheck Info: CRITICAL_OBJECT_TERMINATION (f4)
Arguments:
Arg1: 0000000000000006, Thread
Arg2: fffffa8007a01b50, Terminating object
Arg3: fffffa800671e8a0, Process image file name
Arg4: fffff80002fd96a0, Explanatory message (ascii)
BUGCHECK_STR:  0xF4
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  TFC.exe
FAILURE_BUCKET_ID: X64_0xF4_nt!PspCatchCriticalBreak+92
CPUID:        "Intel® Core™ i5-2320 CPU @ 3.00GHz"
MaxSpeed:     3000
CurrentSpeed: 2994
  BIOS Version                  A03
  BIOS Release Date             04/20/2012
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 660
  Baseboard Product             0XR1GT      
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Apr  9 00:24:09.310 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\040916-20092-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.19045.amd64fre.win7sp1_gdr.151019-1254
System Uptime:3 days 13:40:00.137
Probably caused by :ntkrnlmp.exe ( nt!PspCatchCriticalBreak+92 )
BugCheck F4, {6, fffffa8008486980, fffffa800676edb0, fffff80002f896a0}
BugCheck Info: CRITICAL_OBJECT_TERMINATION (f4)
Arguments:
Arg1: 0000000000000006, Thread
Arg2: fffffa8008486980, Terminating object
Arg3: fffffa800676edb0, Process image file name
Arg4: fffff80002f896a0, Explanatory message (ascii)
BUGCHECK_STR:  0xF4
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  TFC.exe
FAILURE_BUCKET_ID: X64_0xF4_nt!PspCatchCriticalBreak+92
CPUID:        "Intel® Core™ i5-2320 CPU @ 3.00GHz"
MaxSpeed:     3000
CurrentSpeed: 2994
  BIOS Version                  A03
  BIOS Release Date             04/20/2012
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 660
  Baseboard Product             0XR1GT      
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft. Any drivers in red should be updated/replaced/removed. You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Fri May 13 13:59:19.334 2016 (UTC - 4:00)**************************
[COLOR=RED][B]wdcsam64.sys                Wed Apr 16 04:39:08 2008 (4805BB2C)[/B][/COLOR]
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
Rt64win7.sys                Tue Aug 23 09:55:41 2011 (4E53B15D)
HECIx64.sys                 Wed Nov  9 19:52:25 2011 (4EBB2049)
CHDRT64.sys                 Tue Nov 29 13:07:04 2011 (4ED51F48)
iusb3hub.sys                Mon Feb 27 05:56:50 2012 (4F4B6172)
iusb3xhc.sys                Mon Feb 27 05:56:53 2012 (4F4B6175)
iusb3hcs.sys                Mon Feb 27 05:58:49 2012 (4F4B61E9)
psi_mf_amd64.sys            Thu Feb  7 04:28:21 2013 (511373B5)
aswKbd.sys                  Tue Feb  2 09:57:15 2016 (56B0C3CB)
aswRdr2.sys                 Tue Feb  2 09:57:35 2016 (56B0C3DF)
aswHwid.sys                 Tue Feb  2 09:59:03 2016 (56B0C437)
aswStm.sys                  Tue Feb  2 10:26:19 2016 (56B0CA9B)
aswVmm.sys                  Tue Feb  9 15:14:20 2016 (56BA489C)
aswSP.sys                   Thu Feb 18 09:11:12 2016 (56C5D100)
aswMonFlt.sys               Wed Mar  9 04:11:37 2016 (56DFE8C9)
aswSnx.sys                  Wed Mar  9 04:12:46 2016 (56DFE90E)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Apr  9 00:24:09.310 2016 (UTC - 4:00)**************************
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)

 

http://www.carrona.org/drivers/driver.php?id=wdcsam64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=CHDRT64.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hcs.sys
http://www.carrona.org/drivers/driver.php?id=psi_mf_amd64.sys
http://www.carrona.org/drivers/driver.php?id=aswKbd.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 angieInVA

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Posted 17 May 2016 - 08:06 AM

good morning and thanks for the info.  you have nothing to be sorry about.....as we are speaking I'm checking for Windows updates.  on any given day I'm running Firefox and Chrome with various windows and tabs open, along with Eudora mail program.  when it comes to these items....

 

Dell Wireless 1506 802.11b/g/n (2.4GHz)    PCI\VEN_168C&DEV_0032&SUBSYS_02081028&REV_01\4&295ECE14&0&00E1    This device is disabled.
Teredo Tunneling Pseudo-Interface    ROOT\*TEREDO\0000    This device cannot start.

 

the Dell Wireless I'm not sure if I disable this or not, should it be disable if I'm using a modem and router for our computers that are not wireless?

 

I have no idea what "Teredo Tunneling Pseudo-interface is but I will follow your directions

 

when I do this will I still be able to access my Western Digital external hard drive?

 

The wdcsam64.sys driver dates from 2008 and is a known cause of BSOD's on some Windows systems.  Please uninstall the Western Digital software on the system - this should uninstall the Western Digital SCSI Arcitecture Model (SAM) WDM driver.  If it remains after uninstalling the Western Digital software, you can uninstall the device in Device Manager.



#4 usasma

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Posted 17 May 2016 - 10:41 AM

Don't worry about my questions about disabling the wireless device.  I'll presume that you did disable it.
The reason that I ask is in case there's a problem with the device.

 

Removing the driver won't affect your ability to access the Western Digital external hard drive.

What it will affect is if you are using the Western Digital backup software - that will be removed.

But there are other good free backup utilities that you can use if needed.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 angieInVA

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Posted 17 May 2016 - 09:50 PM

thanks again, the updates to Windows is done and I just did this.......

 

The other device (the Teredo one), is a common problem in Windows.  Right click on it and select "Uninstall".  Then reboot the system and check to see if the problem is gone (it should be gone - if not, post back).

 

now when it comes to Western Digital software should I uninstall all of it? (attached file)

 

 

 

I have anyone question, maybe  you can help me with, after the Windows update. with Firefox pinned to the taskbar and me having a couple windows open.....when I run the mouse over the icon, instead of it windows being shown vertically they are now shown horizontally.   I can't seem to find a way to change them back

 

thanks again

Attached Files


Edited by angieInVA, 17 May 2016 - 10:49 PM.


#6 usasma

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Posted 20 May 2016 - 04:42 AM

Remove all of the Western Digital software.  While the driver may be the actual cause, we actually consider it a symptom of the problem - and that removing all of the Western Digital software will fix the problem.

There's plenty of other free backup utilities available, and the external drive will work just fine without that software.

 

As for system settings like that, I really don't have a clue about it.

I'd suggest posting over in the Windows 7 forums for assistance with that.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 angieInVA

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Posted 21 May 2016 - 12:32 AM

thanks for your help, I'm uninstalling all of WD software now.....am I caught up or have I missed something?

 

no recent BSOD's



#8 usasma

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Posted 21 May 2016 - 05:57 PM

Now we wait and see if the BSOD comes back.

If we wait a week, then it may be fixed.

If we wait 2 weeks, then it's probably fixed.

 

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 angieInVA

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Posted 22 May 2016 - 12:17 AM

everything appears ok so far, I didn't see the My Book drive but I needed to click on WD Unlocker icon, silly me.   I will keep you posted

 

 


Edited by angieInVA, 22 May 2016 - 12:54 AM.


#10 angieInVA

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Posted 22 May 2016 - 12:47 PM

lol, nothing new to report.  I panicked and found out the drive or the machine went into sleep mode


Edited by angieInVA, 22 May 2016 - 12:57 PM.





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