300gb/month is a clue so I am asking is your internet provider Comcast?
They do give you three monthly courtesy overages if you go over. What that means is if you have never gone over or had one or two months of overages you will not be charged for going over 300gb for May.
Muddle through for the remainder of May if you have no luck resolving your issue and hope you do not go over if you have no courtesy overages.
After the end of May you won't have to worry about going over.
Just in case you have not heard this, announced on April 27, 2016 (if you are a Comcast customer. If not, then other Comcast customers who see this post and don't know about it will after they read it)A Terabyte Internet Experience
(click the link to read all of it)
As the world changes and the Internet evolves, so do we. That’s why we are making a major change to our Internet data trials and moving to a terabyte data plan in all of our trial markets.
What can you do with a terabyte? A whole lot. You can stream about 700 hours of HD video, play 12,000 hours of online games, and download 60,000 high-res photos in a month.
We know that data plans can be confusing, and we want to keep this simple. So here’s what’s happening:
•All of the data plans in our trial markets will move from a 300 gigabyte data plan to a terabyte by June 1st, regardless of the speed.
•For the very tiny portion of our customer super users (less than 1 percent of our customer base) who want more than a terabyte, they can sign up for an unlimited plan for an additional $50 a month, or they have the option to purchase additional buckets of 50 gigabytes of data for $10 each.
It does say "by June 1st" which means it is possible that it will change over during May. However, my opinion is that it will not take affect until June 1st since the usage runs from the first day of the month until the last day of the month.
Edited by Queen-Evie, 15 May 2016 - 09:10 AM.