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Scam phone call - took control of computer


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9 replies to this topic

#1 Martineclipse

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Posted 14 May 2016 - 11:49 AM

Hey

My Grandfather just fell for a phone call "support" scam. He hung up after they asked him for bank details, but not after letting the scammers try and take control remotely of his computer by getting him to install a couple of programs on his PC. I do not know the extent of whether or not they did get remote access. He says he is unsure and he's not very computer savvy.

He runs Avast Professional edition and windows 10. He says Avast blocked some of the programs that they tried to put on, but again, I'm not entirely convinced that he was fully aware of what was happening.

I know this is all very vague, but what would you reccomend I do to detect/remove anything they might have installed or left on his machine.

Thanks very much for your time


Martin

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#2 Agouti

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Posted 14 May 2016 - 12:08 PM

The first step is to go to Programs and Features and see what was installed on that day.

 

I wish one of these scammers would call me.  Man, I'd have so much fun with them.  There's a saying "Monkey Know Which Tree To Climb".



#3 gpearman

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Posted 14 May 2016 - 02:19 PM

It's happen to me twice/three times. I say, "No, I'm a tech. Stop trying to steal money from people. It is not good Karma. It is not the way."



#4 Martineclipse

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Posted 14 May 2016 - 03:20 PM

Ok, I checked his programs and he had installed on that day:

 

Anyplace control 7.1_trial

Teamviewer 11

 

I also checked his Avast Antivirus logs and it said it had quarantined on that day the following file: 

 

AA_v3.5.exe

 

which said in the "Virus" column : win32:evo-gen [susp]

 

He's currently running an AVAST "boot time" scan



#5 Martineclipse

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Posted 14 May 2016 - 03:25 PM

I just googled the aa_v3.5exe and it looks like that may also be remote assistance software



#6 buddy215

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Posted 14 May 2016 - 05:01 PM

If Avast did block the install of the software needed for them to connect remotely, then he has nothing to worry about.

Good that he didn't give any financial info. That really is the biggest threat. They are criminals.

 

These criminals use popup ads, too. Some display a dark screen and make it difficult to remove. Since it was a phone

call and not something like a popup then no need to look for anything the criminals might have done...Avast prevented that.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#7 Martineclipse

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Posted 14 May 2016 - 05:09 PM

They definitely did control his computer for a short while. I'm not sure what they did, if anything.

Apart from an avast scan, is there anything else I should run to check for dodgy programs?

(I'll post back results of the Avast scan tomorrow morning, it's taking a while so we've unplugged the router and will let it run overnight)

#8 buddy215

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Posted 14 May 2016 - 05:17 PM

You can use the programs below. If you have never used them they likely find things other than the criminals software.

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).

  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • When MBAM is finished scanning it will display a screen that displays any malware that it has detected.
  • Click the Remove Selected button.
  • MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.

POST THE LOG FOR  REVIEW.

 

Download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
  • download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#9 Martineclipse

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Posted 15 May 2016 - 04:52 AM

Log files as follows:

 

Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 15/05/2016
Scan Time: 09:16
Logfile: malwrscn.txt
Administrator: Yes
 
Version: 2.2.1.1043
Malware Database: v2016.05.15.02
Rootkit Database: v2016.05.06.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
 
OS: Windows 10
CPU: x64
File System: NTFS
User: frank
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 303942
Time Elapsed: 36 min, 57 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 8
PUP.Optional.SearchApp, HKLM\SOFTWARE\GOOGLE\CHROME\EXTENSIONS\aaaaaiabcopkplhgaedhbloeejhhankf, Quarantined, [1f0f3f978514f541afccf695c93a42be], 
PUP.Optional.APNToolBar.Gen, HKLM\SOFTWARE\WOW6432NODE\AskPartnerNetwork, Quarantined, [39f5ab2be0b9aa8c7bec3081a06253ad], 
PUP.Optional.SearchApp, HKLM\SOFTWARE\WOW6432NODE\GOOGLE\CHROME\EXTENSIONS\aaaaaiabcopkplhgaedhbloeejhhankf, Quarantined, [a28cf5e18d0c8caab6c5dbb08d76dc24], 
PUP.Optional.ASK.Gen, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\{4F524A2D-5350-4500-76A7-A758B70C1801}, Quarantined, [ca64c51126735dd99f0ce5b10bf849b7], 
PUP.Optional.ASK.Gen, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\{4F524A2D-5350-4500-76A7-A758B70C1902}, Quarantined, [b37bede9415895a106a59105cd3609f7], 
PUP.Optional.ASK.Gen, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\{4F524A2D-5350-4500-76A7-A758B70C1B00}, Quarantined, [18166670455454e2c3e8cbcb57acbb45], 
PUP.Optional.APNToolBar.Gen, HKU\S-1-5-18\SOFTWARE\AskPartnerNetwork, Quarantined, [6bc3379fbadf9f97b1b5139e9e646799], 
PUP.Optional.APNToolBar.Gen, HKU\S-1-5-21-583167982-2918839779-679365087-1001\SOFTWARE\AskPartnerNetwork, Quarantined, [8f9f577f693091a582e4149dd131847c], 
 
Registry Values: 5
PUP.Optional.ASKPartnerNetwork, HKLM\SOFTWARE\GOOGLE\CHROME\EXTENSIONS\aaaaaiabcopkplhgaedhbloeejhhankf|path, C:\ProgramData\AskPartnerNetwork\Toolbar\Shared\CRX\aaaaaiabcopkplhgaedhbloeejhhankf.crx, Quarantined, [f638a2342b6e78be53590e8849ba34cc]
PUP.Optional.ASKPartnerNetwork, HKLM\SOFTWARE\WOW6432NODE\GOOGLE\CHROME\EXTENSIONS\aaaaaiabcopkplhgaedhbloeejhhankf|path, C:\ProgramData\AskPartnerNetwork\Toolbar\Shared\CRX\aaaaaiabcopkplhgaedhbloeejhhankf.crx, Quarantined, [98964d89cccd979f3d6fa3f3f90a38c8]
PUP.Optional.ASK.Gen, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\{4F524A2D-5350-4500-76A7-A758B70C1801}|InstallSource, C:\ProgramData\APN\APN-Stub\ORJ-SPE\, Quarantined, [ca64c51126735dd99f0ce5b10bf849b7]
PUP.Optional.ASK.Gen, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\{4F524A2D-5350-4500-76A7-A758B70C1902}|InstallSource, C:\ProgramData\APN\APN-Stub\ORJ-SPE\, Quarantined, [b37bede9415895a106a59105cd3609f7]
PUP.Optional.ASK.Gen, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\{4F524A2D-5350-4500-76A7-A758B70C1B00}|InstallSource, C:\ProgramData\APN\APN-Stub\ORJ-SPE\, Quarantined, [18166670455454e2c3e8cbcb57acbb45]
 
Registry Data: 0
(No malicious items detected)
 
Folders: 37
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\appdata, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\appdata\Mozilla, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\appdata\Mozilla\Firefox, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\appdata\Mozilla\Firefox\Profiles, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\appdata\Mozilla\Firefox\Profiles\{DefaultProfilesFolder}, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\appdata\Mozilla\Firefox\Profiles\{DefaultProfilesFolder}\extensions, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\common appdata, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\common appdata\AskPartnerNetwork, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\common appdata\AskPartnerNetwork\Toolbar, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\common appdata\AskPartnerNetwork\Toolbar\Shared, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\common appdata\AskPartnerNetwork\Toolbar\Shared\CRX, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\common appdata\AskPartnerNetwork\Toolbar\{PartnerID}, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\common appdata\AskPartnerNetwork\Toolbar\{PartnerID}\CRX, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\common appdata\AskPartnerNetwork\Toolbar\{PartnerID}\CRX\{Crx_Version}, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\program files, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\program files\AskPartnerNetwork, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\program files\AskPartnerNetwork\ChromeUtils, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\program files\AskPartnerNetwork\Toolbar, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\program files\AskPartnerNetwork\Toolbar\Updater, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\program files\AskPartnerNetwork\Toolbar\Updater\IDC, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\program files\AskPartnerNetwork\Toolbar\Updater\{PartnerID}, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\program files\AskPartnerNetwork\Toolbar\{PartnerID}, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\AskPartnerNetwork, Quarantined, [3bf302d4fd9c181ede116d189b674fb1], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\AskPartnerNetwork\Toolbar, Quarantined, [3bf302d4fd9c181ede116d189b674fb1], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\AskPartnerNetwork\Toolbar\ORJ-SPE, Quarantined, [3bf302d4fd9c181ede116d189b674fb1], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\AskPartnerNetwork\Toolbar\ORJ-SPE\Updater, Quarantined, [3bf302d4fd9c181ede116d189b674fb1], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\AskPartnerNetwork\Toolbar\ORJ-SPE\Updater\Config, Quarantined, [3bf302d4fd9c181ede116d189b674fb1], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\AskPartnerNetwork\Toolbar\ORJ-SPE\Updater\Response, Quarantined, [3bf302d4fd9c181ede116d189b674fb1], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\AskPartnerNetwork\Toolbar\Shared, Quarantined, [3bf302d4fd9c181ede116d189b674fb1], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\AskPartnerNetwork\Toolbar\Shared\CRX, Quarantined, [3bf302d4fd9c181ede116d189b674fb1], 
PUP.Optional.APNToolBar.Gen, C:\Users\frank\AppData\Local\AskPartnerNetwork, Quarantined, [ee40a5314752e3539d534a3b5aa84eb2], 
PUP.Optional.APNToolBar.Gen, C:\Users\frank\AppData\Local\AskPartnerNetwork\Toolbar, Quarantined, [ee40a5314752e3539d534a3b5aa84eb2], 
PUP.Optional.APNToolBar.Gen, C:\Users\frank\AppData\Local\AskPartnerNetwork\Toolbar\Updater, Quarantined, [ee40a5314752e3539d534a3b5aa84eb2], 
PUP.Optional.APNToolBar.Gen, C:\Program Files (x86)\AskPartnerNetwork, Quarantined, [240a1fb7bfdaea4c08e96025a85a0bf5], 
PUP.Optional.APNToolBar.Gen, C:\Program Files (x86)\AskPartnerNetwork\ChromeUtils, Quarantined, [240a1fb7bfdaea4c08e96025a85a0bf5], 
 
Files: 50
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\1031.mst, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\1033.mst, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\1034.mst, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\1036.mst, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\1040.mst, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\1041.mst, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\1043.mst, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\1045.mst, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\1049.mst, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\2070.mst, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\AskToolbar.7z, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\AskToolbarInstaller-12.27.0_ORJ-SPE.msi, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\Setup.ini, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\appdata\Mozilla\Firefox\Profiles\{DefaultProfilesFolder}\extensions\toolbar_ORJ-SPE@apn.ask.com.xpi, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\common appdata\AskPartnerNetwork\Toolbar\Shared\CRX\aaaaaiabcopkplhgaedhbloeejhhankf.crx, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\common appdata\AskPartnerNetwork\Toolbar\{PartnerID}\CRX\Update.xml, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\common appdata\AskPartnerNetwork\Toolbar\{PartnerID}\CRX\{Crx_Version}\Toolbar.crx, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\program files\AskPartnerNetwork\ChromeUtils\APNNativeMsgHost.exe, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\program files\AskPartnerNetwork\ChromeUtils\com.apn.native_messaging_host_aaaaaiabcopkplhgaedhbloeejhhankf.json, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\program files\AskPartnerNetwork\Toolbar\apnmcp.exe, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\program files\AskPartnerNetwork\Toolbar\searchhook.dll, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\program files\AskPartnerNetwork\Toolbar\ServiceLocator.exe, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\program files\AskPartnerNetwork\Toolbar\SO.dll, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\program files\AskPartnerNetwork\Toolbar\toolbar.dll, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\program files\AskPartnerNetwork\Toolbar\Toolbar.exe, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\program files\AskPartnerNetwork\Toolbar\ToolbarPS.dll, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\program files\AskPartnerNetwork\Toolbar\toolbar_x64.dll, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\program files\AskPartnerNetwork\Toolbar\UpdateManager.exe, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\program files\AskPartnerNetwork\Toolbar\Updater\ask-search.xml, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\program files\AskPartnerNetwork\Toolbar\Updater\TBNotifier.exe, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\program files\AskPartnerNetwork\Toolbar\Updater\IDC\IdcLdr.exe, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\program files\AskPartnerNetwork\Toolbar\Updater\IDC\IdcLdr_x64.exe, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\program files\AskPartnerNetwork\Toolbar\Updater\IDC\IdcSrv.dll, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\program files\AskPartnerNetwork\Toolbar\Updater\IDC\IdcSrvStub.dll, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\program files\AskPartnerNetwork\Toolbar\Updater\IDC\IdcSrvStub_x64.dll, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\program files\AskPartnerNetwork\Toolbar\Updater\IDC\IdcSrv_x64.dll, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\program files\AskPartnerNetwork\Toolbar\Updater\{PartnerID}\config.xml, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\program files\AskPartnerNetwork\Toolbar\{PartnerID}\Passport.dll, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\APN\APN-Stub\ORJ-SPE\program files\AskPartnerNetwork\Toolbar\{PartnerID}\Passport_x64.dll, Quarantined, [31fd5a7cbedbf14529c5790c11f158a8], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\AskPartnerNetwork\Toolbar\ORJ-SPE\Updater\Config\Config.31.14.0.0-4.xml, Quarantined, [3bf302d4fd9c181ede116d189b674fb1], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\AskPartnerNetwork\Toolbar\ORJ-SPE\Updater\Config\Config.31.14.0.0-5.xml, Quarantined, [3bf302d4fd9c181ede116d189b674fb1], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\AskPartnerNetwork\Toolbar\ORJ-SPE\Updater\Config\Config.31.15.1.0-5.xml, Quarantined, [3bf302d4fd9c181ede116d189b674fb1], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\AskPartnerNetwork\Toolbar\ORJ-SPE\Updater\Config\Config.31.16.2.0-4.xml, Quarantined, [3bf302d4fd9c181ede116d189b674fb1], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\AskPartnerNetwork\Toolbar\ORJ-SPE\Updater\Config\Config.31.18.0.0-4.xml, Quarantined, [3bf302d4fd9c181ede116d189b674fb1], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\AskPartnerNetwork\Toolbar\ORJ-SPE\Updater\Config\Config.31.18.0.0-5.xml, Quarantined, [3bf302d4fd9c181ede116d189b674fb1], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\AskPartnerNetwork\Toolbar\ORJ-SPE\Updater\Response\Response.31.18.0.0-2.xml, Quarantined, [3bf302d4fd9c181ede116d189b674fb1], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\AskPartnerNetwork\Toolbar\ORJ-SPE\Updater\Response\Response.31.18.0.0-3.xml, Quarantined, [3bf302d4fd9c181ede116d189b674fb1], 
PUP.Optional.APNToolBar.Gen, C:\ProgramData\AskPartnerNetwork\Toolbar\Shared\CRX\aaaaaiabcopkplhgaedhbloeejhhankf.crx, Quarantined, [3bf302d4fd9c181ede116d189b674fb1], 
PUP.Optional.APNToolBar.Gen, C:\Program Files (x86)\AskPartnerNetwork\ChromeUtils\APNNativeMsgHost.exe, Quarantined, [240a1fb7bfdaea4c08e96025a85a0bf5], 
PUP.Optional.APNToolBar.Gen, C:\Program Files (x86)\AskPartnerNetwork\ChromeUtils\com.apn.native_messaging_host_aaaaaiabcopkplhgaedhbloeejhhankf.json, Quarantined, [240a1fb7bfdaea4c08e96025a85a0bf5], 
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)

# AdwCleaner v5.116 - Logfile created 15/05/2016 at 10:12:24
# Updated 09/05/2016 by Xplode
# Database : 2016-05-13.1 [Server]
# Operating system : Windows 10 Home  (X64)
# Username : frank - FRANKS-LAPTOP
# Running from : C:\Users\frank\Desktop\AdwCleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Folders ] *****
 
[-] Folder Deleted : C:\ProgramData\apn
[-] Folder Deleted : C:\Program Files (x86)\ShowMyPCService
[-] Folder Deleted : C:\Users\frank\AppData\Local\YSearchUtil
 
***** [ Files ] *****
 
 
***** [ DLLs ] *****
 
 
***** [ WMI ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Scheduled tasks ] *****
 
 
***** [ Registry ] *****
 
[-] Key Deleted : HKLM\SOFTWARE\Google\Chrome\NativeMessagingHosts\com.apn.native_messaging_host_aaaaaiabcopkplhgaedhbloeejhhankf
[-] Key Deleted : HKCU\Software\Google\Chrome\Extensions\fcfenmboojpjinhpgggodefccipikbpd
[-] Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\npdicihegicnhaangkdmcgbjceoemeoo
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{8DBC5A0A-31C4-46C7-B252-6B593EA11A87}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Yahoo! SearchSet
[-] Key Deleted : HKLM\SOFTWARE\Classes\Installer\UpgradeCodes\7AB5857A57A0687786597A857BFFFFFF
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\8036C72171EF4ba46856BF57969F6A36
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\89BB7852687BDC34B9A81E01C7FF9173
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\89EA4F1B8FBCDEF47AE328E455E28AA0
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\8CBC85D72B148084ABE8C2F072F781F4
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\8CC5A38A64D6098468BC8395BA0EFF03
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\8DF9A1AC557F56c49B56F6B83E293C15
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\97ECFF59EE08D4F47BB1464DEC37DA87
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\A8CB937199A57E748B6AC433DA453EE2
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\A97C590397DCC454AA8923563BAB10E4
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\B08932C78B697C244BE7BA3E6FF09B62
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\B4E78E12704AFCE408C7FBE501F1AA0A
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\C6A54B56C58C82a4688AFB93F42EA17B
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\CFA51B44D54927c4E9B7BC1D3FD1E49F
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\D14A7F65792054F418578C78367D13F7
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\DFE9F0BD163D827438CB6AD6B100EC48
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\F0390A76D28822743A68D7F1AB22E6D0
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\F739A19A8327dc64C9A8B641A9E89646
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0A5AC497E6BBC8D45BE8AD6619DA8217
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\158D6D9E3FE81fa428925F22ACB3A965
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\15E6C514FEFC09f45BAFAAE1D7546ED4
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\1DB42320A8525634AA089F0BEC86473B
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\22468B0D6050b2e46B9C4B67A8F59577
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\2251BF05A2F606d43BB064BD63CBD87E
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\3255D95681398614190EDF0A4F3F77DB
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\3CDF313E9B28c944FBC7579CF4949414
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\71E54748EDD3dc1468548785DC856EDA
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\754590DD06DE8d249B526503432F99D4
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\7AB5857A57A0687786597A857BFFFFFF
 
***** [ Web browsers ] *****
 
[-] [C:\Users\frank\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [Extension] Deleted : aaaaaiabcopkplhgaedhbloeejhhankf
[-] [C:\Users\frank\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [Extension] Deleted : fcfenmboojpjinhpgggodefccipikbpd
[-] [C:\Users\frank\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [Extension] Deleted : npdicihegicnhaangkdmcgbjceoemeoo
 
*************************
 
:: "Tracing" keys deleted
:: Winsock settings cleared
 
*************************
 
C:\AdwCleaner\AdwCleaner[C1].txt - [5824 bytes] - [15/05/2016 10:12:24]
C:\AdwCleaner\AdwCleaner[S1].txt - [5759 bytes] - [15/05/2016 10:06:53]
 
########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt - [5970 bytes] ##########

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.6 (04.25.2016)
Operating System: Windows 10 Home x64 
Ran by frank (Administrator) on 15/05/2016 at 10:22:02.32
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
File System: 0 
 
 
 
 
Registry: 0 
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 15/05/2016 at 10:27:47.06
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


#10 buddy215

buddy215

  • BC Advisor
  • 12,910 posts
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  • Local time:09:24 AM

Posted 15 May 2016 - 06:12 AM

ShowMyPCService may have been used by the criminals. It's been deleted.

 

Suggest you run a scan using Eset Online Scanner. It will likely take more than hour so plan accordingly.

  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

After posting Eset's results, do this:

 

Post the three lists mentioned below using CCleaner.

Open CCleaner and click on Tools. Choose Startups. On that page you will see a list of Windows Startups and at the top tabs for each browser and Scheduled Tasks.

At the bottom right of that page you will see a button when clicked will allow you to Copy and Paste the list of Windows Startups and Scheduled Tasks into your next

post. Please do that.

 

Open CCleaner and click on Tools. Choose Uninstall. On that page you will see a list of programs installed on your computer and at the bottom right of that page you

will see a button when clicked will allow you to Copy and Paste that list in your next post. Please do that.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”





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