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BSOD keeps happening in Windows 10


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#1 JArteag127

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Posted 14 May 2016 - 09:50 AM

I have recently bought an HP laptop sometime between the end of March and early April. I immediately updated to Windows 10 as soon as I got it. However, every week since then, I would keep getting the BSOD. The event has been constantly named a DCP_WATCHDOG_VIOLATION. It has been happening for the past six to seven weeks. After the fifth time, I updated all my drivers and it worked fine the following week. However, tonight, my computer froze while watching a movie on DVD. I am in a dire need to fix this issue as I have important things that I need to do on this computer.

 

My computer is an HP latop.

 

Another thing I'd like to add. I bought a USD wired mouse with my laptop separately. Since I used it, it automatically right clicks without me even clicking at times. I checked the drivers and it said that it's fine.

 

· OS - Windows 10
· x86 (32-bit) or x64 ?
· What was original installed OS on system? Windows 8.1
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM version
· Age of system (hardware)
· Age of OS installation - have you re-installed the OS? No

· CPU - AMD Dual-Core Processor E1-6010 (1.35 GHz)
· Video Card

· System Manufacturer - HP
· Exact model number -15g003AU

· Laptop or Desktop? Laptop


Edited by JArteag127, 14 May 2016 - 09:17 PM.


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#2 usasma

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Posted 16 May 2016 - 04:26 AM

Please run this report collecting tool so that we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location. (By default it'll be a .zip file located on your Desktop)
Simply upload the .zip file with your next post and we'll move on from there.

If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/



 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 JArteag127

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Posted 19 May 2016 - 09:23 AM

Attached File  JOF_2016_05_19_23_08_04.zip   2.3MB   7 downloads



#4 usasma

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Posted 21 May 2016 - 04:30 AM

No recent memory dumps in the uploaded reports.  The latest dates from 15 April.

Have you had BSOD's after that date?

 

Your UEFI/BIOS (version F.16) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Only 8 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

This device has problems in Device Manager:

 

汎用 PnP モニター    DISPLAY\SDC4951\4&A37AE7A&0&UID256    このデバイスは無効になっています。

Could you please translate the Japanese (I think that's what it is) into English for me?
I think that this refers to your monitor - but haven't seen monitor issues reported in Device Manger in many, many years.

 

This seems to be an issue with your wireless drivers - but it may also be a hardware/incompatibility problem.

I would start by:

- downloading a fresh copy of the latest, W10 compatible wifi drivers from the HP support website for your model

- uninstalling the current drivers from Control Panel...Programs and Features (if unable to uninstall from there, uninstall from Device Manager)

- install the freshly downloaded drivers

- monitor for further BSOD's

 

IIf all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Fri Apr 15 09:01:50.527 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\041516-24625-01.dmp]
Windows 10 Kernel Version 10586 MP (2 procs) Free x64
Built by: 10586.162.amd64fre.th2_release_sec.160223-1728
System Uptime:6 days 2:21:31.714
Probably caused by :ntkrnlmp.exe ( nt!PspCatchCriticalBreak+a4 )
BugCheck EF, {ffffe001e53427c0, 0, 0, 0}
BugCheck Info: CRITICAL_PROCESS_DIED (ef)
Arguments:
Arg1: ffffe001e53427c0, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
PROCESS_NAME:  svchost.exe
BUGCHECK_STR:  0xEF
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: 0xEF_svchost.exe_BUGCHECK_CRITICAL_PROCESS_e6c1e800_nt!PspCatchCriticalBreak
  BIOS Version                  F.16
  BIOS Release Date             05/30/2014
  Manufacturer                  Hewlett-Packard
  Product Name                  HP 15 Notebook PC
  Baseboard Product             22CD
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Apr  9 06:20:06.642 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\040916-22234-01.dmp]
Windows 10 Kernel Version 10586 MP (2 procs) Free x64
Built by: 10586.162.amd64fre.th2_release_sec.160223-1728
System Uptime:5 days 19:48:34.312
*** WARNING: Unable to verify timestamp for athw10x.sys
*** ERROR: Module load completed but symbols could not be loaded for athw10x.sys
Probably caused by :athw10x.sys ( athw10x+9effc )
BugCheck 133, {0, 501, 500, 0}
BugCheck Info: DPC_WATCHDOG_VIOLATION (133)
Arguments:
Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
    component can usually be identified with a stack trace.
Arg2: 0000000000000501, The DPC time count (in ticks).
Arg3: 0000000000000500, The DPC time allotment (in ticks).
Arg4: 0000000000000000
BUGCHECK_STR:  0x133
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x133_DPC_athw10x!Unknown_Function
  BIOS Version                  F.16
  BIOS Release Date             05/30/2014
  Manufacturer                  Hewlett-Packard
  Product Name                  HP 15 Notebook PC
  Baseboard Product             22CD
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.
Spoiler




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft. Any drivers in red should be updated/replaced/removed. You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Fri Apr 15 09:01:50.527 2016 (UTC - 4:00)**************************
CLVirtualDrive.sys           Mon Dec 26 08:26:47 2011 (4EF87617)
WirelessButtonDriver64.sys   Wed Aug 29 23:11:29 2012 (503ED9E1)
AmdAS4.sys                   Thu Oct 24 01:59:23 2013 (5268B73B)
amdkmpfd.sys                 Fri Dec 13 00:33:34 2013 (52AA9C2E)
Rt630x64.sys                 Tue Dec 17 22:30:14 2013 (52B116C6)
RTKVHD64.sys                 Fri Jan 24 05:16:24 2014 (52E23D78)
clwvd.sys                    Mon Jan 27 22:58:36 2014 (52E72AEC)
amdxata.sys                  Thu Apr 30 20:55:35 2015 (5542CF07)
amdsata.sys                  Thu May 14 08:14:52 2015 (555491BC)
RtsP2Stor.sys                Fri May 15 03:44:04 2015 (5555A3C4)
athw10x.sys                  Mon May 18 02:33:25 2015 (555987B5)
AtihdWT6.sys                 Mon May 25 21:21:51 2015 (5563CAAF)
amdpsp.sys                   Tue Jun 16 16:28:27 2015 (558086EB)
btfilter.sys                 Mon Jun 29 06:31:54 2015 (55911E9A)
atikmpag.sys                 Mon Jul  6 21:12:06 2015 (559B2766)
atikmdag.sys                 Mon Jul  6 21:35:38 2015 (559B2CEA)
SynTP.sys                    Thu Sep 17 17:07:13 2015 (55FB2B81)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Mar 20 07:21:24.520 2016 (UTC - 4:00)**************************
SynTP.sys                    Thu Dec 12 20:33:45 2013 (52AA63F9)

 

http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
AmdAS4.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=clwvd.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=amdsata.sys
http://www.carrona.org/drivers/driver.php?id=RtsP2Stor.sys
http://www.carrona.org/drivers/driver.php?id=athw10x.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
amdpsp.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
 


 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 JArteag127

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Posted 21 May 2016 - 10:24 PM

 

No recent memory dumps in the uploaded reports.  The latest dates from 15 April.

Have you had BSOD's after that date?

 Yes, I have. It happened on May 14.

 

 

This device has problems in Device Manager:

Quote

 

汎用 PnP モニター    DISPLAY\SDC4951\4&A37AE7A&0&UID256    このデバイスは無効になっています。

Could you please translate the Japanese (I think that's what it is) into English for me?
I think that this refers to your monitor - but haven't seen monitor issues reported in Device Manger in many, many years.

 

 

Generic PnP Monitor DISPLAY\SDC4951\4&A37AE7A&0&UID256 This Device has been disabled.



#6 usasma

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Posted 22 May 2016 - 01:56 PM

Did you disable the display?  If so, why did you disable it?

What happens if you re-enable it, then uninstall it?


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 JArteag127

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Posted 23 May 2016 - 08:52 AM

Did you disable the display?  If so, why did you disable it?

What happens if you re-enable it, then uninstall it?

I disabled it because I thought that it was causing the BSODs. I haven't done anything else to it since.



#8 usasma

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Posted 23 May 2016 - 06:01 PM

Please re-enable the display.  See if that changes anything.

The May 14 BSOD didn't log a memory dump.  This is usually because it either happened too early in the boot, or too late in the shutdown for Windows to recognize it.
If it wasn't one of them, then it's most likely a hardware problem.

 

Beyond this I have these 4 suggestions:
1.  Get ALL available Windows Updates.  It may take several trips to get them all
2.  Get ALL available, compatible updates for your OS from the manufacturer's website (to include BIOS/UEFI).
3.  Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
4.  If all of the hardware tests pass, then run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 JArteag127

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Posted 28 May 2016 - 10:24 PM

UPDATE: I got all the updates from Windows Update and updated my drivers from the HP website. I haven't had a BSOD thus far. However, I can't help but feel that there might be some problems. The mouse still right clicks on its own at times. Sometimes, it even tries to open up applications that I never choose to open. And it takes time for me to get back into the log in page after putting it in sleep mode. And whenever I play a video in Youtube, it takes a couple of seconds for the video to play.



#10 usasma

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Posted 29 May 2016 - 05:27 PM

Have you started the hardware diagnostics?  If so, what were the results?

How about Driver Verifier?  You can run it even though you haven't had any further BSOD's.  It's not a sure thing, but it might help.

 

Finally, wait until it acts up, then Let's try looking at these 2 sets of reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 JArteag127

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Posted 23 June 2016 - 06:56 AM

Update:

 

I haven't gotten a BSOD so far. However, I was playing a browser game this week and my computer froze, with the computer making an annoying buzzing sound. However, the computer resumed to normal. It turns out that the display driver crashed and went back to normal. Is there any solutions to this problem? I feel as if the problem is with the drivers themselves. I even checked for updates on these drivers, yet it keeps saying that they are up to date.

 

This was the error  that I got:

"Display Driver Stopped Responding and Has Recovered"

Edited by JArteag127, 23 June 2016 - 06:59 AM.


#12 usasma

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Posted 29 June 2016 - 04:39 AM

I'm sorry for the delay in responding.  I somehow skipped over this notification.

 

Typically that error is a STOP 0x117 error (a BSOD error without the Blue Screen) - yet it doesn't crash the system, only the driver.

Had it crashed and not recovered, then it would have presented you with a Blue Screen and the error would have been a STOP 0x116.

There's lot's of causes for this, so I'd suggest having a look at this troubleshooting guide:

http://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/35-video-tdr-timeout-0x116-0x117.html#post29532
Also, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 


Edited by usasma, 29 June 2016 - 04:39 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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