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Windows 10 Product Key Virus

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3 replies to this topic

#1 kforeman


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Posted 14 May 2016 - 07:38 AM

I bought a dell inspiron 15 about a month ago that came with Windows 10 already installed. A couple weeks later,I installed a drawing software that I assume was what gave me the virus. Then earlier this week when I turned it on and unlocked it, it shows a black screen with a purple window that says something like "Product Key : Your Computer is suspected of malicious software,for verification purposes enter your product key". I can access command and task manager, but other than that, it won't let me do anything unless I have a product key, which is not on the package, on the computer, or in the battery pack. I finally found two lines to type in command and got two keys, but both didn't work. So I'm not sure what to do now

Edited by Queen-Evie, 14 May 2016 - 08:18 AM.
moved from Windows 10 Support to Am I Infected

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#2 JohnC_21


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Posted 14 May 2016 - 08:22 AM

Can you access a browser via task manager? See post #4 in this thread.




#3 buddy215


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Posted 14 May 2016 - 05:12 PM

Have you attempted to boot into Safe Mode With Networking? If you can do that I can show you what to do next.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

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#4 TwinHeadedEagle


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Posted 15 May 2016 - 07:08 AM

I wrote some instructions how to completely remove this malware:




Hope this will be enough to help you.

Edited by TwinHeadedEagle, 15 May 2016 - 07:09 AM.

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