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Freezes, Crashes, Sometimes BSOD

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#1 motion787


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  • Local time:07:06 PM

Posted 13 May 2016 - 04:38 PM

I've gotten a couple of BSOD but mostly it just crashes. Lately it also freezes.
Any help is appreciated. Thanks a million.
· OS - Windows 10
· x86 (32-bit) or x64 ? 64
· What was original installed OS on system? Windows 7
· Is the OS an OEM version or full retail version OEM until I downloaded the free upgrade from Win 7 to Win 10
· Age of system (hardware) Almost 6 years
· Age of OS installation - have you re-installed the OS? Got the free upgrade to Windows 10 about 2 weeks ago. Problems were occurring before then.

· CPU - Intel® Core™ i3 CPU
· Video Card - Intel® HD Graphics

· System Manufacturer DELL
· Exact model number (if laptop, check label on bottom) Inspiron N4010

· Laptop or Desktop? Laptop


Attached Files

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#2 usasma


    Still visually handicapped (avatar is memory developed by my Dad

  • BSOD Kernel Dump Expert
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  • Location:Southeastern CT, USA
  • Local time:07:06 PM

Posted 15 May 2016 - 04:57 AM

Your UEFI/BIOS (version A13) dates from 2011.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Only 6 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

C: drive only has about 9% free space.  Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance.  Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty).  Low free space can cause BSOD's - but the actual amount depends on the files being used by the system.


The version of Windows that you are using was released on 15 November 2015.  If you'll notice, in addition to your BIOS, there are a lot of older drivers listed in the table below.

Please update these drivers to the latest, W!0 compatible version - as it appears that the problem with your system is either hardware, compatibility, or low-level drivers.


I'd first check your hardware, as you don't want to spend hours trying to find drivers if the hardware is broken.

Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html


The first place to check for W10 compatible drivers is the Dell website for your system.

If Dell doesn't offer compatible drivers for the system, you have to wonder if the system is compatible w/W10.

We can still attempt to update these drivers, but it's going to take more work to track down compatible W10 versions for your system.

Start by using the links below the driver listing to find out more information about the drivers (FYI - you can skip the PxHlpa64.sys driver for now, as it's usually stable and is a real pain to remove).


If you have difficulties finding updated, please post back with the drivers that you need help with.  We will attempt to help you find updated versions.


Good luck!


The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Wed May 11 13:11:42.893 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\051116-62468-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.212.amd64fre.th2_release_sec.160328-1908
System Uptime:0 days 0:38:36.625
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
*** ERROR: Module load completed but symbols could not be loaded for nsiproxy.sys
Probably caused by :NETIO.SYS ( NETIO!NsiEnumerateObjectsAllParametersEx+1f8 )
BugCheck 133, {1, 1e00, 0, 0}
Arg1: 0000000000000001, The system cumulatively spent an extended period of time at
    DISPATCH_LEVEL or above. The offending component can usually be
    identified with a stack trace.
Arg2: 0000000000001e00, The watchdog period.
Arg3: 0000000000000000
Arg4: 0000000000000000
FAILURE_BUCKET_ID: 0x133_ISR_NETIO!NsiEnumerateObjectsAllParametersEx

3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft. Any drivers in red should be updated/replaced/removed. You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Wed May 11 13:11:42.893 2016 (UTC - 4:00)**************************
CtClsFlt.sys                Mon Jun 15 01:06:41 2009 (4A35D6E1)
HECIx64.sys                 Thu Sep 17 15:54:16 2009 (4AB293E8)
PxHlpa64.sys                Tue Oct 20 14:08:42 2009 (4ADDFCAA)
SynTP.sys                   Thu Nov 12 22:40:56 2009 (4AFCD548)
iaStor.sys                  Thu Dec 17 13:41:59 2009 (4B2A7B77)
IntcDAud.sys                Fri Jan  8 06:51:38 2010 (4B471C4A)
bcmwl664.sys                Thu Jan 21 22:30:58 2010 (4B591BF2)
RTKVHD64.sys                Tue Feb  2 05:36:50 2010 (4B680042)
Impcd.sys                   Wed Feb 10 18:01:59 2010 (4B733AE7)
WmXlCore.sys                Tue Apr 27 16:09:26 2010 (4BD74476)
WmBEnum.sys                 Tue Apr 27 16:10:19 2010 (4BD744AB)
igdkmd64.sys                Mon Nov 26 19:26:05 2012 (50B4089D)
L1C63x64.sys                Sun Mar 31 23:15:17 2013 (5158FBC5)
avgldx64.sys                Wed Oct 21 11:16:44 2015 (5627AC5C)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
avgwfpa.sys                 Thu Dec 10 04:34:49 2015 (56694739)
avgidsha.sys                Tue Jan 26 05:04:23 2016 (56A744A7)
mfesapsn.sys                Thu Feb 11 15:14:29 2016 (56BCEBA5)
avgloga.sys                 Tue Feb 16 09:04:03 2016 (56C32C53)
avgdiska.sys                Tue Feb 16 09:07:26 2016 (56C32D1E)
avgmfx64.sys                Tue Mar 29 10:39:41 2016 (56FA93AD)
avgrkx64.sys                Thu Apr 14 04:54:09 2016 (570F5AB1)
avguniva.sys                Mon Apr 18 03:04:11 2016 (571486EB)
avgidsdrivera.sys           Wed Apr 20 08:17:38 2016 (57177362)


avguniva.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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