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PC crash w/ BSOD -> scanning and repairing drive


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#1 TerrorMango

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Posted 13 May 2016 - 11:10 AM

EDIT: Title should say w/o, sry for that.

 

My PC just randomly crashed while I was watching some YT videos and browsing the web on my 2nd screen.

No BSOD, no error message and it promptly rebooted afterwards and went into "scanning and repairing drive C:" mode after that.

It's working fine now, I'm just a bit concerned about the health of my system.

 

A Sysnative report, PERFMON report as well as the latest event viewer events in the minutes before the crash are attached.

 

· OS - Windows 10 64-Bit
· Windows 7 BUT I did a FULL new install after the upgrade, so technically it's Windows 10?
· Win7 was purchased at some more or less shady site (it's the OEM disk) but the install was done by me, system was DIY-built. Win10 was first an upgrade and then a full fresh install.
· Age of Hardware: Can't specify, anything between 3 years to 6 months (DIY-built)
· Age of OS: Around 8 Months, not entirely sure.

 

· CPU: i5-4570

· Video Card: GTX 980
· MotherBoard - MSI 
H87-G41 PC Mate
· Power Supply - Be Quiet! E9-400W Straight Power

· System Manufacturer: 
· Exact model number (if laptop, check label on bottom)


· Laptop or Desktop?
Desktop
 
I hope somebody can help me, I'm a bit concerned as this type of crash never happened before.

Attached Files


Edited by TerrorMango, 13 May 2016 - 11:11 AM.


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#2 usasma

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Posted 14 May 2016 - 07:43 AM

WHere did you get the eventlist report from?

If it's the Adminstrative Events logfile, there are only 13 entries in it - unusual IMO.

 

There is a problem with a TCG command around the time of the crash.
But, the discussion about this is pretty much over my head:  http://forum.crucial.com/t5/Crucial-SSDs/M500-Issues-with-locking-up-A-TCG-Command-has-returned-an-error/td-p/149506

I think the gist of this is to try a clean install of Windows.  I'd also suggest a fresh copy of the recovery media in case the old one has corruptions.

Or, you can try my analysis below first.

 

The perfmon report has some issues, but I'll discuss them when I discuss the reports from the SysnativeFileCollectionApp reports.

Your UEFI/BIOS (version V3.9) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Only 7 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

You have 3 hard drives.  What is the make/model/wattage and age of your Power Supply?

These devices have problems in Device Manager:

 

Programmable Root Enumerator    ROOT\PROGRAMMING_SUPPORT\0000    This device is working properly.
Not Available    ROOT\WPD\0000    The drivers for this device are not installed.

 

The Programmable Root Enumerator shows issues in Perfmon:

 

Property Value ConfigManagerErrorCode
    52 ConfigManagerUserConfig 0 Description Programming Support Manufacturer Mad Catz Name Programmable Root Enumerator PNPClass Programming Support Present -1 Service SaiNtBus Status Error

This may have something to do with the Mad Catz device - I'd suggest uninstalling it's software and physically removing the device from your system while we're testing

 

The other device is unknown.  I'd suggest uninstalling it and seeing what happens.

 

Beyond that, I'd go back to the top of this post and consider the wipe and reinstall option

Good Luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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#3 TerrorMango

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Posted 14 May 2016 - 09:34 AM

Alright, lots of technical stuff that you just threw at me, I'll go through it as best as I can.

First of all, thanks for your extensive reply, I really appreciate it.

 

About the TCG Command, I probably won't do a clean reinstall unless the issue will happen more often, so far it only happened once. Also, I have no idea how to actually reactivate Win10 since the one I'm currently using is the one I got through upgrading from 7 to 10 and then clean install.

 

Moving on to the BIOS/UEFI: I checked and the latest version for it is 3.9 from 2014 so I do have the latest update installed, no newer version has been released since then.

 

About the Win Updates, not sure why it's doing that, could have something to do with my group policies and restrictions I put in (used a tool to disable all the tracking/telemetry stuff). Last update KB3152599 was installed yesterday.

I do however have the "Give me updates for other MS products" option UNchecked, as the constant updates were annoying to me. -> Should I enable it? I thought it would only give me updates for stuff I wouldn't need/don't have anyway.

 

The only Mad Catz stuff I had was a mouse that broke last year, also I do have a SAITEK joystick and MC is a subsidy of that, I'll check for that driver and get rid of it. The devices in question haven't been plugged in in ages.

 

Thanks for your help so far.



#4 usasma

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Posted 15 May 2016 - 04:35 PM

This problem is a bit out of my league, so I'm making the best guesses that I can here.

 

You can check the activation status by typing "slmgr /xpr" (without the quotes) into a Command Prompt

It'll open up a small window that tells you your activation status

Or you can check in System applet from the Power Users menu (Win + X keys)

 

My suggestion about the recovery media was in case the W10 download that you used for a clean install was a bit corrupted.

You can just go back to this page and download a fresh copy:  https://www.microsoft.com/en-us/software-download/windows10/

 

It is very, very rare to have a true problem with a Windows Update.  And, if it does happen, Microsoft works very hard and very fast at fixing it.

Most so-called Windows Update problems that I've seen/helped with are due to outdated or corrupted 3rd party (non-Windows) programs/drivers.

While it's simplest to just remove the update, the consequences can be severe (especially if there's a security issue at stake).

 

A Windows Update is just a bunch of 1's and 0's in a file.  Translating what it does into English is very difficult - and it's not always possible to list everything that will happen.

As such, I tend to wonder about the accuracy of a 1-2 sentence description of the update.

 

Even a disabled driver (disabled from Device Manager) loads into memory - so it's best to uninstall the software for those devices (which should remove the drivers).  Then there's nothing to worry about from them.

 

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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