My computer will not boot up all the way. It will show the ACER logo, and then go to a black screen from which it does not recover from. We have ordered a USB System recovery drive, which does nothing. I have set the USB HDD to be the first item to boot from. I also enabled the F12 boot menu. I tried to let the system boot itself up after changing the bootup sequence in the BIOS. After that, I used the F12 menu to select the USB HDD to boot up the laptop with no success.
ACER Aspire E 15 Touch E5-511P-C9BM
I am willing to take this thing down to factory settings, wipe everything completely if necessary, nothing is critical to keep on the system.
Thanks in advance for your help!!