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I keep getting Oxc000001d Application Error.


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#1 GNERGY

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Posted 13 May 2016 - 09:15 AM

I was here about 2 years ago when my laptop was really messed up, it had some trojans and some kind of back door access and the experts here worked with me for 2 weeks and we got it back to new condition and I didn't loose any info that I had stored on it.

 

Now I have a different problem, it started about a year ago when I would log onto AOL and I would get the Oxc000001d    AOLbrowser.exe application error The application failed to initialize properly and is shutting down.   It would let AOL start and I could read my mail but it wouldn't let me log onto the internet. No big deal, So I started using Internet explorer to log on and use the internet.  Then I switched to firefox to do my internet browsing and bill paying and stuff.

Now I am getting that error message for firefox and it won't even come up, I just get this rectangle grey box that says   Firefox.exe Application error    The application failed to initialize properly (Oxc000001d ) Click OK to terminate the application.

I get the same thing if I try to start Malwarebytes anti malware and it won't start.

And internet explorer comes up with a white page for about 5 to 10 seconds and then dissappears and I don't even get an error message for it.

I am running Norton security and Malwarebytes Antimalware Pro.

I went into the windows security and turned off all the things inthere. 

I googled it and you should see all these sites that want to sell you some kind of PC-Fixit- Repair-Magic dust.  I read it is something to do with the registry but have no clue what that is.

So I know the experts here can solve this problem.

Thanks

Tarey



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#2 hamluis

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Posted 13 May 2016 - 10:37 AM

1.  Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
2.  Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.  
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
Louis


#3 GNERGY

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Posted 13 May 2016 - 07:07 PM

Thanks,
Hamluis for your help. Toolbox ran OK but the speccy didn't work. It gave me a final   The server name or address could not be resolved, it came in a box with an X in a red circle then it said in a box OK. Only the first screen for Speccy you showed where to click on file showed up and didn't have any info under the headings  ( if that makes sense )
Tarey
 
MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by Owner (administrator) on 13-05-2016 at 16:29:59
Running from "C:\Documents and Settings\Owner\Desktop"
Microsoft Windows XP Service Pack 3 (X86)
Model:  Manufacturer:

Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (05/12/2016 05:47:29 PM) (Source: WinMgmt) (User: )
Description: WinMgmt could not initialize the core parts.  This could be due to a badly installed version of WinMgmt, WinMgmt repository upgrade failure, insufficient disk space or insufficient memory.
 

Error: (05/12/2016 07:50:03 AM) (Source: SecurityCenter) (User: )
Description: The Windows Security Center Service was unable to establish event queries with WMI to monitor third party AntiVirus and Firewall.
 
Error: (05/12/2016 07:50:03 AM) (Source: WinMgmt) (User: )
Description: WinMgmt could not initialize the core parts.  This could be due to a badly installed version of WinMgmt, WinMgmt repository upgrade failure, insufficient disk space or insufficient memory.
 
Error: (05/12/2016 06:31:35 AM) (Source: SecurityCenter) (User: )
Description: The Windows Security Center Service was unable to establish event queries with WMI to monitor third party AntiVirus and Firewall.
 
Error: (05/12/2016 06:31:35 AM) (Source: WinMgmt) (User: )
Description: WinMgmt could not initialize the core parts.  This could be due to a badly installed version of WinMgmt, WinMgmt repository upgrade failure, insufficient disk space or insufficient memory.
 
Error: (05/11/2016 04:55:29 PM) (Source: Application Error) (User: )
Description: Faulting application nis.exe, version 12.11.4.4, faulting module 2015Plugin.dll, version 5.6.0.83, fault address 0x00025fb1.
Processing media-specific event for [nis.exe!ws!]
 
Error: (05/11/2016 04:31:13 PM) (Source: SecurityCenter) (User: )
Description: The Windows Security Center Service was unable to establish event queries with WMI to monitor third party AntiVirus and Firewall.
 
Error: (05/11/2016 04:31:13 PM) (Source: WinMgmt) (User: )
Description: WinMgmt could not initialize the core parts.  This could be due to a badly installed version of WinMgmt, WinMgmt repository upgrade failure, insufficient disk space or insufficient memory.
 
Error: (05/11/2016 10:06:26 AM) (Source: SecurityCenter) (User: )
Description: The Windows Security Center Service was unable to establish event queries with WMI to monitor third party AntiVirus and Firewall.
 
Error: (05/11/2016 10:06:26 AM) (Source: WinMgmt) (User: )
Description: WinMgmt could not initialize the core parts.  This could be due to a badly installed version of WinMgmt, WinMgmt repository upgrade failure, insufficient disk space or insufficient memory.
 
System errors:
=============
Error: (05/11/2016 04:30:56 PM) (Source: 0) (User: )
Description: 0xC0000243EraserUtilDrv11313.sysHarddiskVolume1
 
Error: (05/11/2016 08:36:03 AM) (Source: PlugPlayManager) (User: )
Description: The device Root\LEGACY_SRTSPX\0000 disappeared from the system without first being prepared for removal.
 
Error: (05/11/2016 08:36:03 AM) (Source: PlugPlayManager) (User: )
Description: The device Root\LEGACY_NAVEX15\0000 disappeared from the system without first being prepared for removal.
 
Error: (05/11/2016 08:36:03 AM) (Source: PlugPlayManager) (User: )
Description: The device Root\LEGACY_NAVENG\0000 disappeared from the system without first being prepared for removal.
 
Error: (05/11/2016 08:36:03 AM) (Source: PlugPlayManager) (User: )
Description: The device Root\LEGACY_IDSXPX86\0000 disappeared from the system without first being prepared for removal.
 
Error: (05/11/2016 08:36:03 AM) (Source: PlugPlayManager) (User: )
Description: The device Root\LEGACY_CCSET_NIS\0000 disappeared from the system without first being prepared for removal.
 
Error: (05/11/2016 08:36:03 AM) (Source: PlugPlayManager) (User: )
Description: The device Root\LEGACY_BHDRVX86\0000 disappeared from the system without first being prepared for removal.
 
Error: (05/11/2016 08:28:57 AM) (Source: PlugPlayManager) (User: )
Description: The device Root\LEGACY_SYMEVENT\0000 disappeared from the system without first being prepared for removal.
 
Error: (05/11/2016 06:41:04 AM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 1.1 SP1 on Windows XP, Windows Vista, and Windows Server 2008 x86 (KB2833941).
 
Error: (05/10/2016 12:17:26 PM) (Source: PlugPlayManager) (User: )
Description: The device Root\LEGACY_SYMEVENT\0000 disappeared from the system without first being prepared for removal.
 
Microsoft Office Sessions:
=========================
 

=========================== Installed Programs ============================
Adobe Flash Player 21 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 21.0.0.213 - Adobe Systems Incorporated)
Adobe Flash Player 21 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 21.0.0.213 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.08) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.08 - Adobe Systems Incorporated)
Agere Systems AC'97 Modem (HKLM\...\Agere Systems Soft Modem) (Version: 2.1.31 - )
AnswerWorks 4.0 Runtime - English (HKLM\...\{7DD9A065-2C86-4A9F-A5FF-796EC1B99DCA}) (Version: 4.0.101 - Vantage Software Technologies)
AOL Coach Version 2.0(Build:20041026.5 en) (HKLM\...\AolCoach2_en) (Version:  - )
AOL Deskbar (HKLM\...\AOL Deskbar) (Version:  - )
AOL Toolbar (HKLM\...\AOL Toolbar) (Version:  - )
AOL Uninstaller (Choose which Products to Remove) (HKLM\...\AOL Uninstaller) (Version:  - AOL Inc.)
AOL You've Got Pictures Screensaver (HKLM\...\AOL YGP Screensaver) (Version:  - )
Apricorn EZ Gig II (HKLM\...\EZ Gig II) (Version:  - Apricorn)
ArcSoft Software Suite (HKLM\...\{EE7C3A14-1D20-49F6-B903-491561076F0F}) (Version:  - )
Ashampoo Burning Studio 6 FREE v.6.80 (HKLM\...\Ashampoo Burning Studio 6 FREE_is1) (Version: 6.8.0 - ashampoo GmbH & Co. KG)
AutoUpdate (HKLM\...\{18D10072035C4515918F7E37EAFAACFC}) (Version: 1.1 - )
CCleaner (HKLM\...\CCleaner) (Version: 4.01 - Piriform)
Compatibility Pack for the 2007 Office system (HKLM\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Critical Update for Windows Media Player 11 (KB959772) (HKLM\...\KB959772_WM11) (Version:  - Microsoft Corporation)
CrossLoop 2.02 (HKLM\...\CrossLoop_is1) (Version: 2.02 - CrossLoop, Inc.)
Cryptainer (HKLM\...\sscr_is1) (Version: 6.1 - Cypherix)
DeLorme Topo USA 6.0 (HKLM\...\{8F551995-1BF4-4020-9D5B-507BEADA5AC6}) (Version: 6.00.000 - DeLorme Publishing, Inc.)
DeLorme Topo USA 6.0 Merge Modules (HKLM\...\{550D8F76-AD9D-4A97-83DC-C25A9EFA825A}) (Version: 1.00.0000 - DeLorme)
DivX Codec (HKLM\...\{7B63B2922B174135AFC0E1377DD81EC2}) (Version: 6.7.0 - DivX, Inc.)
Earthmate Image Tagger (HKLM\...\{1DF502B6-3FAA-48CB-922F-1E0BFDEE5707}) (Version: 1.0.1 - Earthmate.com)
Garmin Communicator Plugin (HKLM\...\{F6970FBD-809A-4C51-BAB3-D94A04C6C8E7}) (Version: 2.6.2 - Garmin Ltd or its subsidiaries)
Garmin USB Drivers (HKLM\...\{ABA5E381-EC46-425C-86C5-5CD15BBFB4BF}) (Version: 2.3.1.0 - Garmin Ltd or its subsidiaries)
Garmin WebUpdater (HKLM\...\{00FE2935-FB56-4410-AB5F-D6E70C1771D2}) (Version: 2.5.6 - Garmin Ltd or its subsidiaries)
Google Earth (HKLM\...\{1D14373E-7970-4F2F-A467-ACA4F0EA21E3}) (Version: 4.3.7284.3916 - Google)
IBM ThinkPad Battery MaxiMiser and Power Management Features (HKLM\...\Power Features) (Version: 1.38 - )
IBM USB-to-Serial (HKLM\...\{362ADCE1-0118-4DBC-82CB-12B972735049}) (Version:  - )
Intel® PRO Network Connections Drivers (HKLM\...\PROSet) (Version:  - )
Java Auto Updater (HKLM\...\{4A03706F-666A-4037-7777-5F2748764D10}) (Version: 2.0.6.1 - Sun Microsystems, Inc.) Hidden
Lexmark X83 (HKLM\...\Lexmark X83) (Version:  - )
Lucent Technologies Soft Modem AMR (HKLM\...\Lucent Technologies Soft Modem) (Version:  - )
Malwarebytes Anti-Malware version 2.1.8.1057 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.8.1057 - Malwarebytes Corporation)
MGI PhotoSuite 8.1 (Remove Only) (HKLM\...\MGI_PHOTOSUITE_V806) (Version:  - )
Microsoft .NET Framework 1.1 (HKLM\...\Microsoft .NET Framework 1.1  (1033)) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB2698023) (HKLM\...\M2698023) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB2742597) (HKLM\...\M2742597) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB979906) (HKLM\...\M979906) (Version:  - )
Microsoft .NET Framework 2.0 Service Pack 2 (HKLM\...\{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}) (Version: 2.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.0 Service Pack 2 (HKLM\...\{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}) (Version: 3.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft Base Smart Card Cryptographic Service Provider Package (HKLM\...\KB909520) (Version:  - Microsoft Corporation)
Microsoft Compression Client Pack 1.0 for Windows XP (HKLM\...\MSCompPackV1) (Version: 1 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office File Validation Add-In (HKLM\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (HKLM\...\HOMESTUDENTR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft User-Mode Driver Framework Feature Pack 1.0 (HKLM\...\Wudf01000) (Version:  - Microsoft Corporation)
Microsoft Windows Media Video 9 VCM (HKLM\...\WMV9_VCM) (Version:  - )
Mozilla Firefox 46.0.1 (x86 en-US) (HKLM\...\Mozilla Firefox 46.0.1 (x86 en-US)) (Version: 46.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 46.0.1.5966 - Mozilla)
MSXML 4.0 SP2 (KB927978) (HKLM\...\{37477865-A3F1-4772-AD43-AAFC6BCFF99F}) (Version: 4.20.9841.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB936181) (HKLM\...\{C04E32E0-0416-434D-AFB9-6969D703A9EF}) (Version: 4.20.9848.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 6.0 Parser (KB933579) (HKLM\...\{0A869A65-8C94-4F7C-A5C7-972D3C8CED9E}) (Version: 6.10.1200.0 - Microsoft Corporation)
Nikon Message Center (HKLM\...\{D2FCC1AE-6311-47C5-8130-C6C66D77DD71}) (Version: 0.91.000 - )
Norton Internet Security (HKLM\...\NIS) (Version: 21.7.0.11 - Symantec Corporation)
PictureProject (HKLM\...\{FF3999BE-1A7B-4738-88AA-97BF14094A4A}) (Version: 1.0 - )
QuickTime (HKLM\...\{7BE15435-2D3E-4B58-867F-9C75BED0208C}) (Version: 7.71.80.42 - Apple Inc.)
RealDownloader (HKLM\...\{C8E8D2E3-EF6A-4B1D-A09E-7B27EBE2F3CE}) (Version: 1.3.3 - RealNetworks, Inc.) Hidden
RealNetworks - Microsoft Visual C++ 2008 Runtime (HKLM\...\{7770E71B-2D43-4800-9CB3-5B6CAAEBEBEA}) (Version: 9.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (HKLM\...\{AAECF7BA-E83B-4A10-87EA-DE0B333F8734}) (Version: 10.0 - RealNetworks, Inc) Hidden
RealPlayer (HKLM\...\RealPlayer 16.0) (Version: 16.0.3 - RealNetworks)
RealUpgrade 1.1 (HKLM\...\{28C2DED6-325B-4CC7-983A-1777C8F7FBAB}) (Version: 1.1.0 - RealNetworks, Inc.) Hidden
S3Display (HKLM\...\S3Display) (Version:  - )
S3Gamma2 (HKLM\...\S3Gamma2) (Version:  - )
S3Info2 (HKLM\...\S3Info2) (Version:  - )
Second Copy 2000 (HKLM\...\Second Copy 2000) (Version:  - )
Secunia PSI (2.0.0.4003) (HKLM\...\Secunia PSI) (Version: 2.0.0.4003 - Secunia)
SMART-ER (HKLM\...\{B29E19C0-58CE-11D4-9768-00104B7250E7}) (Version:  - )
Symantec System Center (HKLM\...\{B32A6E90-74BB-4C54-941A-A85FD596E576}) (Version: 10.1.394.0 - Symantec Corporation) Hidden
Symantec System Center (HKLM\...\Symantec System Center) (Version: 10.1.394.0 - Symantec Corporation)
Symantec Technical Support Web Controls (HKLM\...\{C4868E88-F5B5-4E45-9592-C7062BD97441}) (Version: 1.0.0 - Symantec Corporation)
System Update (HKLM\...\{8675339C-128C-44DD-83BF-0A5D6ABD8297}) (Version: 2.00.0084a - Lenovo)
ThinkPad EasyEject Utility  (HKLM\...\{1297C681-92D7-40EF-93BF-03F66EC5105C}) (Version: 2.22a - )
ThinkPad Power Management Driver (HKLM\...\Power Management Driver) (Version: 1.33 - )
ThinkPad Presentation Director (HKLM\...\Presentation Director) (Version: 2.53 - )
ThinkPad TrackPoint Driver (HKLM\...\TrackPoint) (Version: 3.55.0.0 - )
TrackPoint Accessibility Features (HKLM\...\{EA664480-3844-11D5-8C25-444553540000}) (Version: 1.11.0.0 - )
Update for 2007 Microsoft Office System (KB967642) (HKLM\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Windows Internet Explorer 8 (KB971930) (HKLM\...\KB971930-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB976662) (HKLM\...\KB976662-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB976749) (HKLM\...\KB976749-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB980182) (HKLM\...\KB980182-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2141007) (HKLM\...\KB2141007) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2345886) (HKLM\...\KB2345886) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2467659) (HKLM\...\KB2467659) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2541763) (HKLM\...\KB2541763) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2607712) (HKLM\...\KB2607712) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2616676) (HKLM\...\KB2616676) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2641690) (HKLM\...\KB2641690) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2661254-v2) (HKLM\...\KB2661254-v2) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB2718704) (HKLM\...\KB2718704) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2736233) (HKLM\...\KB2736233) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2749655) (HKLM\...\KB2749655) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2863058) (HKLM\...\KB2863058) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2904266) (HKLM\...\KB2904266) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2934207) (HKLM\...\KB2934207) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB951072-v2) (HKLM\...\KB951072-v2) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB951978) (HKLM\...\KB951978) (Version: 1 - Microsoft Corporation) Hidden
Update for Windows XP (KB955759) (HKLM\...\KB955759) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB955839) (HKLM\...\KB955839) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB967715) (HKLM\...\KB967715) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB968389) (HKLM\...\KB968389) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971029) (HKLM\...\KB971029) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971737) (HKLM\...\KB971737) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973687) (HKLM\...\KB973687) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973815) (HKLM\...\KB973815) (Version: 1 - Microsoft Corporation)
Update Service (HKLM\...\{1AC30EF0-7CC5-45BC-9C1E-2468EBC7BBB0}) (Version: 3.2.0 - <no manufacturer>) Hidden
Update service (HKLM\...\{93864EDB-C183-4570-A0D3-ED6F4E01398F}) (Version: 3.1 - <no manufacturer>) Hidden
Viewpoint Media Player (HKLM\...\ViewpointMediaPlayer) (Version:  - )
WebFldrs XP (HKLM\...\{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}) (Version: 9.50.5318 - Microsoft Corporation) Hidden
Windows Defender (HKLM\...\{A06275F4-324B-4E85-95E6-87B2CD729401}) (Version: 1.1.1593.0 - Microsoft Corporation)
Windows Driver Package - Garmin (grmnusb) GARMIN Devices  (04/19/2012 2.3.1.0) (HKLM\...\98157A226B40B173301B0F53C8E98C47805D5152) (Version: 04/19/2012 2.3.1.0 - Garmin)
Windows Essentials Media Codec Pack 3.0 (HKLM\...\Windows Essentials Media Codec Pack) (Version: 3.0 - Media Codec)
Windows Genuine Advantage Notifications (KB905474) (HKLM\...\WgaNotify) (Version: 1.7.0018.5 - Microsoft Corporation)
Windows Imaging Component (HKLM\...\WIC) (Version: 3.0.0.0 - Microsoft Corporation)
Windows Internet Explorer 8 (HKLM\...\ie8) (Version: 20090308.140743 - Microsoft Corporation)
Windows Media Format 11 runtime (HKLM\...\Windows Media Format Runtime) (Version:  - )
Windows Media Player 11 (HKLM\...\Windows Media Player) (Version:  - )
Windows PowerShell™ 1.0 (HKLM\...\KB926139-v2) (Version: 2 - Microsoft Corporation)
Windows XP Service Pack 3 (HKLM\...\Windows XP Service Pack) (Version: 20080414.031525 - Microsoft Corporation)
WinZip (HKLM\...\WinZip) (Version:  10.0  (6698) - WinZip Computing LP)
XML Paper Specification Shared Components Pack 1.0 (HKLM\...\XpsEPSC) (Version:  - Microsoft Corporation) Hidden
 

========================= Memory info: ===================================
Percentage of memory in use: 64%
Total physical RAM: 1022.98 MB
Available physical RAM: 359.04 MB
Total Virtual: 2462.69 MB
Available Virtual: 1806.78 MB
 

========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:93.16 GB) (Free:8.58 GB) NTFS

 

========================= Users: ========================================
User accounts for \\
Administrator            ASPNET                   Guest                   
HelpAssistant            Owner                    SUPPORT_388945a0        
 

**** End of log ****


Edited by hamluis, 16 May 2016 - 10:53 AM.


#4 hamluis

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Posted 14 May 2016 - 11:29 AM

Please...try the Speccy instrucitons again.

 

Louis



#5 GNERGY

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Posted 15 May 2016 - 03:59 PM

Louis.

No matter how I try I can't get that to work. It keeps giving me that box with the red X in it    saying   The server name or address could not be resolved.

 

Tarey



#6 hamluis

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Posted 16 May 2016 - 10:49 AM

Not much I can suggest without more information.

 

Running XP with 1GB of RAM...running Google Earth with inadequate resources (IMO)...running Norton Internet Security (known system resource hog)...no data available on processes...not much I can suggest.  Too many possibilities to make wild guesses at what might be beneficial for the system.

 

The one BSOD message that I see...relates to NIS/Symantec.  In itself, that could be due to many other factors, since the errors reflect a troubled O/S or malware or hardware problems...or maybe a combination of the possibilities.

 

Louis


Edited by hamluis, 16 May 2016 - 10:56 AM.


#7 GNERGY

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Posted 17 May 2016 - 07:03 PM

Louis,

I am going to go thru and clean out all the stuff I don't use, and then I will try Speccy again. That speccy comes up and I clicked on download from bleeping comp.  It is a winzip file, correct. I shouldn't have to be in safe mode to use it.

Tarey



#8 hamluis

hamluis

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Posted 18 May 2016 - 03:21 PM

The Speccy download is a /zip file.

 

Download it, save to desktop.

 

Double-click on downloaded file, elect extract all, click Speccy.exe...click Speccy.exe in new screen...program should now be installed.

 

Follow the directions originally supplied to take/make a Speccy Snapshot.

 

Louis






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