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New computer infected Virus, Trojan, Spyware, Malware! Attached logs for review!


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4 replies to this topic

#1 TangoRules

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Posted 13 May 2016 - 06:30 AM

Help,

My new computer has some type of issue with a Virus, Trojan, Spyware, Malware. Updates for Windows 10 will not install, even

after troubleshooting and having the issues "corrected".

I ran one scan that stated "domain hi-jack"

I have attached my last Hijack-This log and FRST reports for your review and consideration for help please.

Thank you.Attached File  hijackthis.log   9.56KB   3 downloadsAttached File  FRST.txt   44.79KB   10 downloadsAttached File  FRST txt file.txt   44.79KB   4 downloads



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#2 olgun52

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Posted 13 May 2016 - 02:15 PM

Hello TangoRules and Welcome to the BleepingComputer. :welcome: 
My name is Yılmaz and I'll help you with the cleanup of malware from your computer.

Before we move on, please read the following points carefully.

  • Please complete all steps in the specified order.
  • Even if tools don't find malware, I want you to post the logfiles anyway.
  • Please copy and paste the logfiles directly into your posts. Please do not attach them unless you are instructed to do so.
  • Read the instructions carefully. If you have problems, stop what you  were doing and describe the problems you encountered as precisely as  you can.
  • Don't install or uninstall software during the cleanup unless you are told to do so.
  • Ensure your external and/or USB drives are inserted during always the scan.
  • If you can't answer for the next few days, please let me know. If  you haven't answered within 5 days, I am assuming that you don't need  help anymore and your topic will be closed.
  • If you have illegal/cracked software, cracks, keygens, etc. on the system, please remove or uninstall them now!
  • I can not guarantee that we will find and be able to remove all  malware. The cleaning process is not instant. Please continue to review  my answers until I tell you that your computer is clean
  • Please reply to this thread. Do not start a new topic
  • As my first language is not English, please do not use slang or idioms. It could be hard for me to understand.
  • Please open as administrator  the computer. How is open as administrator  the computer?
  • Disable your AntiVirus and AntiSpyware applications, as they will  interfere with our tools and the removal. If you are unsure how to do  this, please refer to get help here

Thanks
 

Please open your Machine as Administrator. And post new a fresh FRST Log files. (Frst.txt and Additional.txt)

Make sure the following option is checked: addition.png

 

Regards.


Best regards
 
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If you wish to show appreciation and support me personally fighting against malware, then you can consider a donation. Thank you. :thumbup2:
Malware fix forum
If I don't reply within 24 hours please PM me!

 


 


#3 olgun52

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Posted 14 May 2016 - 04:59 PM

Are you still with me ?


Best regards
 
paypal.gif
If you wish to show appreciation and support me personally fighting against malware, then you can consider a donation. Thank you. :thumbup2:
Malware fix forum
If I don't reply within 24 hours please PM me!

 


 


#4 TangoRules

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Posted 15 May 2016 - 02:25 AM

Yes I am sorry, I had a couple of days in hospital with pneumonia....sorry. I will attack your plan tomorrow if that's okay.

I appreciate ALL of your TIME and consideration. I will follow up with you late tomorrow or Monday the latest.

Take Care.



#5 olgun52

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Posted 15 May 2016 - 03:32 AM

Okay.Get better soon.

Take Care.


Best regards
 
paypal.gif
If you wish to show appreciation and support me personally fighting against malware, then you can consider a donation. Thank you. :thumbup2:
Malware fix forum
If I don't reply within 24 hours please PM me!

 


 





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