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Ransom Ware infection.Help!


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4 replies to this topic

#1 studioj

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Posted 12 May 2016 - 10:39 PM

I am not a computer expert, but I do have my whole business on my computer.
A struggling home based business, trying to survive.
20 years of artwork and graphics, websites and articles, PR and promotions.
As well as all my MBA thesis and papers
As well as my partners business.
All my finance, contracts, my book manuscripts, my partners music,compositions, CD final artwork.
 
I have everything backed up on a portable hard drive.
My computer has been infected with a ransomware  virus.
It has encrypted all my files including my portable hard drive.
I have 3 malware/virus software on my computer, Malwarebytes, McAfee and Hitman Pro.
Malware Bytes identified a trojan and has removed it, but has left all my files encrypted.
Help!
My whole life is now in lockdown and I have no idea what to do!
Except incredible panic!!!
I will not pay a ransom.
I have read the forums about removal and I would not even know where to start.
Please suggest who/what/ I can do to survive this?
I am happy to pay something/someone  if I can get my life back.
PLEASE, HELP!

Edit: Moved topic from Virus, Trojan, Spyware, and Malware Removal Logs to the more appropriate forum. ~ Animal

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#2 bullgom

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Posted 13 May 2016 - 12:13 AM

FIrst try Kaspersky Decryptor https://noransom.kaspersky.com/ , if you are infected with older version criptXXX, you should be able to decrypt all your files.



#3 studioj

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Posted 13 May 2016 - 01:17 AM

Thank you so much for your prompt reply.

Unfortunately neither version worked on any of the files.

All my files have ( original file name).encrypted  on every one.

Any other suggestions please?



#4 cybercynic

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Posted 13 May 2016 - 01:46 AM

Thank you so much for your prompt reply.
Unfortunately neither version worked on any of the files.
All my files have ( original file name).encrypted  on every one.
Any other suggestions please?


This is most likely crypt0l0cker. See post #272 of the crypt0l0cker topic for a possible solution.

We are drowning in information - and starving for wisdom.


#5 quietman7

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Posted 13 May 2016 - 05:29 AM

Any files that are encrypted with Crypt0L0cker (TorrentLocker) will have the .encrypted extension appended to the end of the affected filename.

There are ongoing discussions in these topics where you can ask questions and seek further assistance.Rather than have everyone with individual topics, it would be best (and more manageable for staff) if you posted any more questions, comments or requests for assistance in the above support topic discussion...it includes experiences by experts, a variety of IT consultants, end users and company reps who have been affected by ransomware infections. Doing that will also ensure you receive proper assistance from our crypto malware experts since they may not see this thread. To avoid unnecessary confusion, this topic is closed.

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