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Monitor Shuts Off


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#1 Atronax373

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Posted 12 May 2016 - 12:02 PM

Hello,

Whenever I'm playing CS:GO and I tab out or quit the game, sometimes, my monitor doesn't receive a signal and shuts off. The only way to get it back on again is to restart my PC. Very rarely, my fans (not sure which ones) speed up very quickly while the monitor black screens. I have reinstalled W10 but the problem still happens. Any help is appreciated. Thanks

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#2 dc3

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Posted 12 May 2016 - 12:30 PM

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox to your desktop.
 
Right-click on MiniToolBox.exe and select Run as Administrator.
 
You will see an image like the one below.
 
minitoolbox_zps7byuwkla.png
 
Click on the following checkboxes only:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, then copy it and paste it in your topic.
 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 Atronax373

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Posted 12 May 2016 - 03:26 PM

Here is the link to the first step: http://speccy.piriform.com/results/kWpK3IiCDYE5tkr5cQBk7le

I noticed my motherboard is 111 degrees even though I just started it up.

 

Here is the second part:

 

MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by BEAR (administrator) on 12-05-2016 at 16:25:40
Running from "C:\Users\xxpol\Desktop"
Microsoft Windows 10 Home  (X64)
Model: All Series Manufacturer: ASUS
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (05/12/2016 04:21:43 PM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (05/11/2016 05:20:56 PM) (Source: Application Error) (User: )
Description: Faulting application name: csgo.exe, version: 0.0.0.0, time stamp: 0x56da83c3
Faulting module name: tier0.dll, version: 0.0.0.0, time stamp: 0x56e9ae39
Exception code: 0xc0000005
Fault offset: 0x0001d4b9
Faulting process id: 0x1368
Faulting application start time: 0xcsgo.exe0
Faulting application path: csgo.exe1
Faulting module path: csgo.exe2
Report Id: csgo.exe3
Faulting package full name: csgo.exe4
Faulting package-relative application ID: csgo.exe5
 
Error: (05/11/2016 03:00:31 PM) (Source: Application Error) (User: )
Description: Faulting application name: dwm.exe, version: 10.0.10586.0, time stamp: 0x5632d756
Faulting module name: dwmcore.dll, version: 10.0.10586.212, time stamp: 0x56fa2126
Exception code: 0xc0000602
Fault offset: 0x00000000000d060d
Faulting process id: 0x1f08
Faulting application start time: 0xdwm.exe0
Faulting application path: dwm.exe1
Faulting module path: dwm.exe2
Report Id: dwm.exe3
Faulting package full name: dwm.exe4
Faulting package-relative application ID: dwm.exe5
 
Error: (05/11/2016 03:00:31 PM) (Source: Application Error) (User: )
Description: Faulting application name: dwm.exe, version: 10.0.10586.0, time stamp: 0x5632d756
Faulting module name: dwmcore.dll, version: 10.0.10586.212, time stamp: 0x56fa2126
Exception code: 0xc0000602
Fault offset: 0x00000000000d060d
Faulting process id: 0x1224
Faulting application start time: 0xdwm.exe0
Faulting application path: dwm.exe1
Faulting module path: dwm.exe2
Report Id: dwm.exe3
Faulting package full name: dwm.exe4
Faulting package-relative application ID: dwm.exe5
 
Error: (05/11/2016 03:00:30 PM) (Source: Application Error) (User: )
Description: Faulting application name: dwm.exe, version: 10.0.10586.0, time stamp: 0x5632d756
Faulting module name: dwmcore.dll, version: 10.0.10586.212, time stamp: 0x56fa2126
Exception code: 0xc0000602
Fault offset: 0x00000000000d060d
Faulting process id: 0xa30
Faulting application start time: 0xdwm.exe0
Faulting application path: dwm.exe1
Faulting module path: dwm.exe2
Report Id: dwm.exe3
Faulting package full name: dwm.exe4
Faulting package-relative application ID: dwm.exe5
 
Error: (05/11/2016 03:00:30 PM) (Source: Application Error) (User: )
Description: Faulting application name: dwm.exe, version: 10.0.10586.0, time stamp: 0x5632d756
Faulting module name: dwmcore.dll, version: 10.0.10586.212, time stamp: 0x56fa2126
Exception code: 0xc0000602
Fault offset: 0x00000000000d060d
Faulting process id: 0xd0c
Faulting application start time: 0xdwm.exe0
Faulting application path: dwm.exe1
Faulting module path: dwm.exe2
Report Id: dwm.exe3
Faulting package full name: dwm.exe4
Faulting package-relative application ID: dwm.exe5
 
Error: (05/11/2016 03:00:29 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-M62EOIA)
Description: Activation of app Microsoft.Windows.ShellExperienceHost_cw5n1h2txyewy!App failed with error: -2147023170 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (05/11/2016 03:00:28 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-M62EOIA)
Description: Activation of app Microsoft.Windows.ShellExperienceHost_cw5n1h2txyewy!App failed with error: -2147023170 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (05/11/2016 03:00:29 PM) (Source: Application Error) (User: )
Description: Faulting application name: dwm.exe, version: 10.0.10586.0, time stamp: 0x5632d756
Faulting module name: dwmcore.dll, version: 10.0.10586.212, time stamp: 0x56fa2126
Exception code: 0xc0000602
Fault offset: 0x00000000000d060d
Faulting process id: 0x710
Faulting application start time: 0xdwm.exe0
Faulting application path: dwm.exe1
Faulting module path: dwm.exe2
Report Id: dwm.exe3
Faulting package full name: dwm.exe4
Faulting package-relative application ID: dwm.exe5
 
Error: (05/11/2016 03:00:29 PM) (Source: Application Error) (User: )
Description: Faulting application name: dwm.exe, version: 10.0.10586.0, time stamp: 0x5632d756
Faulting module name: dwmcore.dll, version: 10.0.10586.212, time stamp: 0x56fa2126
Exception code: 0xc0000602
Fault offset: 0x00000000000d060d
Faulting process id: 0x1194
Faulting application start time: 0xdwm.exe0
Faulting application path: dwm.exe1
Faulting module path: dwm.exe2
Report Id: dwm.exe3
Faulting package full name: dwm.exe4
Faulting package-relative application ID: dwm.exe5
 
 
System errors:
=============
Error: (05/12/2016 04:13:32 PM) (Source: Microsoft-Windows-Kernel-Boot) (User: NT AUTHORITY)
Description: 32212256844755387791238280
 
Error: (05/12/2016 04:13:47 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 5:42:22 PM on ‎5/‎11/‎2016 was unexpected.
 
Error: (05/11/2016 03:02:22 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 2:39:33 PM on ‎5/‎11/‎2016 was unexpected.
 
Error: (05/11/2016 03:01:38 PM) (Source: Service Control Manager) (User: )
Description: The User Data Storage_2c74e service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
 
Error: (05/11/2016 03:01:38 PM) (Source: Service Control Manager) (User: )
Description: The Contact Data_2c74e service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
 
Error: (05/11/2016 03:01:38 PM) (Source: Service Control Manager) (User: )
Description: The Sync Host_2c74e service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
 
Error: (05/11/2016 03:01:38 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (05/11/2016 02:39:33 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:12:13 PM on ‎5/‎9/‎2016 was unexpected.
 
Error: (05/11/2016 02:39:15 PM) (Source: Microsoft-Windows-Kernel-Boot) (User: NT AUTHORITY)
Description: 32212256844755387791238280
 
Error: (05/09/2016 09:03:34 PM) (Source: Service Control Manager) (User: )
Description: The User Data Access_485820 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
 
Microsoft Office Sessions:
=========================
Error: (05/12/2016 04:21:43 PM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (05/11/2016 05:20:56 PM) (Source: Application Error)(User: )
Description: csgo.exe0.0.0.056da83c3tier0.dll0.0.0.056e9ae39c00000050001d4b9136801d1abb7dfd7b987C:\Program Files (x86)\Steam\steamapps\common\Counter-Strike Global Offensive\csgo.exeC:\Program Files (x86)\Steam\steamapps\common\Counter-Strike Global Offensive\bin\tier0.dlledfb82ed-79d6-49e7-99c1-2b9360dd1e5b
 
Error: (05/11/2016 03:00:31 PM) (Source: Application Error)(User: )
Description: dwm.exe10.0.10586.05632d756dwmcore.dll10.0.10586.21256fa2126c000060200000000000d060d1f0801d1abb763bc639bC:\WINDOWS \system32\dwm.exeC:\WINDOWS\system32\dwmcore.dll162fdbf8-c368-4bde-b833-33662608c3e5
 
Error: (05/11/2016 03:00:31 PM) (Source: Application Error)(User: )
Description: dwm.exe10.0.10586.05632d756dwmcore.dll10.0.10586.21256fa2126c000060200000000000d060d122401d1abb763869fd2C:\WINDOWS \system32\dwm.exeC:\WINDOWS\system32\dwmcore.dll1bf8c0e8-7edd-40cb-89b1-4d065cfbc0bd
 
Error: (05/11/2016 03:00:30 PM) (Source: Application Error)(User: )
Description: dwm.exe10.0.10586.05632d756dwmcore.dll10.0.10586.21256fa2126c000060200000000000d060da3001d1abb763532d6aC:\WINDOWS \system32\dwm.exeC:\WINDOWS\system32\dwmcore.dll6cbc07ca-b488-40cf-b2fd-72b3ac57a121
 
Error: (05/11/2016 03:00:30 PM) (Source: Application Error)(User: )
Description: dwm.exe10.0.10586.05632d756dwmcore.dll10.0.10586.21256fa2126c000060200000000000d060dd0c01d1abb7631b4e38C:\WINDOWS \system32\dwm.exeC:\WINDOWS\system32\dwmcore.dll26be330d-46ed-4604-8819-526ee35c6090
 
Error: (05/11/2016 03:00:29 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-M62EOIA)
Description: Microsoft.Windows.ShellExperienceHost_cw5n1h2txyewy!App-2147023170
 
Error: (05/11/2016 03:00:28 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-M62EOIA)
Description: Microsoft.Windows.ShellExperienceHost_cw5n1h2txyewy!App-2147023170
 
Error: (05/11/2016 03:00:29 PM) (Source: Application Error)(User: )
Description: dwm.exe10.0.10586.05632d756dwmcore.dll10.0.10586.21256fa2126c000060200000000000d060d71001d1abb762db7826C:\WINDOWS \system32\dwm.exeC:\WINDOWS\system32\dwmcore.dll039bb7c7-30fb-4d68-9ca9-df76e6df5857
 
Error: (05/11/2016 03:00:29 PM) (Source: Application Error)(User: )
Description: dwm.exe10.0.10586.05632d756dwmcore.dll10.0.10586.21256fa2126c000060200000000000d060d119401d1abb7629e1fcdC:\WINDOWS \system32\dwm.exeC:\WINDOWS\system32\dwmcore.dlle05de831-8f25-421b-8f3c-ad882f5a83b0
 
CodeIntegrity Errors:
===================================
  Date: 2016-05-08 15:48:12.546
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-05-08 14:26:19.195
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-05-08 10:21:54.877
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-05-08 13:13:00.338
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
=========================== Installed Programs ============================
Counter-Strike: Global Offensive (HKLM\...\Steam App 730) (Version:  - Valve)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 50.0.2661.94 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.30.3 - Google Inc.) Hidden
Lightshot-5.3.0.0 (HKLM-x32\...\{30A5B3C9-2084-4063-A32A-628A98DE512B}_is1) (Version: 5.3.0.0 - Skillbrains)
Logitech Gaming Software 8.83 (HKLM\...\Logitech Gaming Software) (Version: 8.83.85 - Logitech Inc.)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23026 (HKLM-x32\...\{74d0e5db-b326-4dae-a6b2-445b9de1836e}) (Version: 14.0.23026.0 - Microsoft Corporation)
Norton Security Suite (HKLM-x32\...\N360) (Version: 22.5.2.15 - Symantec Corporation)
Notepad++ (HKLM-x32\...\Notepad++) (Version: 6.9.1 - Notepad++ Team)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7535 - Realtek Semiconductor Corp.)
Skype™ 7.22 (HKLM-x32\...\{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.22.109 - Skype Technologies S.A.)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 17.0.15.0 - Synaptics Incorporated)
 
========================= Memory info: ===================================
Percentage of memory in use: 14%
Total physical RAM: 16322.82 MB
Available physical RAM: 13990.39 MB
Total Virtual: 19266.82 MB
Available Virtual: 16921.44 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:1862.23 GB) (Free:1817.04 GB) NTFS
 
========================= Users: ========================================
User accounts for \\DESKTOP-M62EOIA
 
Administrator            BEAR                     DefaultAccount           
Guest                    
 
========================= Minidump Files ==================================
No minidump file found
 
 
**** End of log ****

Edited by Atronax373, 12 May 2016 - 05:03 PM.


#4 ScathEnfys

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Posted 12 May 2016 - 05:03 PM

111 Celsius or Fahrenheit?
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#5 Atronax373

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Posted 12 May 2016 - 05:14 PM

Celsius

#6 dc3

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Posted 13 May 2016 - 11:05 AM

If you look at the other temperatures, like the CPU and Graphics you will see that their temperatures range respectively from 35C and 28C.  Obviously the temperature of the motherboard is incorrect.  I've see Speccy occasionally spaz out for one reason or another, so I'm not concerned.

 

The instructions to run the sfc /scannow below is for Windows 8.1, but should work with Windows 10.

 

 
Please run sfc /scannow
 
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
To open the Command Prompt press the Windows keywindowskey_zps092d5c75.png and the X key at the same time.   A menu will open with the option Command Prompt (Admin), click/tap on this.
 
You will see a window similar to the one below.
 
command%20prompt%20w8_zpsxjmewau9.png
 
When the Elevated Command Prompt opens copy and paste in sfc /scannow, then press Enter.
 
This will take a while,  have patience and allow it finish.  Stopping this scan could damage files.  
 
When the scan is finished please post the log of this scan.
 
To find sfc /scannow log, reopen the Elevated Command Prompt using the Windows key windowskey_zps092d5c75.png and the X key method outlined in the instructions above. 
 
When the Elevated Command Prompt opens copy and paste the following in the Command Prompt, then press Enter.  
 
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >"%userprofile%\Desktop\sfcdetails.txt"
 
This will place a new icon on the desktop titled sfcdetails.  Click/tap on this to open the log, copy and paste it in your topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 Atronax373

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Posted 13 May 2016 - 02:32 PM

Well, I did the scan but it did not find any violations. When I open up the sfcdetails.txt, there is nothing inside the document; it's just blank.



#8 dc3

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Posted 13 May 2016 - 02:59 PM

If there were no integrity issue were found a log will not be created.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 Atronax373

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Posted 13 May 2016 - 03:01 PM

When I opened the log, it was just blank. Should I do the scan again?


Edited by Atronax373, 13 May 2016 - 03:02 PM.


#10 ScathEnfys

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Posted 13 May 2016 - 04:08 PM

As @dc3 said, a blank log means that there were no issues. You do not need to scan again.
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#11 Atronax373

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Posted 13 May 2016 - 05:24 PM

Alright, I'll wait for further help.

#12 Atronax373

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Posted 13 May 2016 - 06:53 PM

This just happened, but when my monitor lost connection, I turned it off and when I booted it back up again, my fans started to spin quickly and the monitor wouldn't receive a connection so I had to restart again.

#13 ScathEnfys

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Posted 13 May 2016 - 07:59 PM

Case fans? Graphics Card fans? What fans?
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#14 Atronax373

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Posted 13 May 2016 - 08:48 PM

It's not the case fans, I think it's the GPU fans.

While I was playing CS:GO, my PC just shut off and won't start back up. When i try to start it, I can tell its trying to because the lights dim a little so its using energy. So my question is, is it the power supply or the motherboard? Isn't it most likely the motherboard because the black screens wouldn't be from the power supply.

Edited by Atronax373, 13 May 2016 - 08:51 PM.


#15 ScathEnfys

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Posted 13 May 2016 - 09:42 PM

Could be a GPU issue. Do you have an alternative GPU you could test?
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