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WIN 10 - BAD_POOL_CALLER, BAD_POOL_HEADER


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#1 jammalg

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Posted 12 May 2016 - 11:48 AM

 
I updated to WIN 10 from WIN 7 using a Microsoft WIN 7 install
disk that I purchased when I had a computer put together by an
on-line PC builder.
 
Since then I've been getting these BAD_POOL_CALLER/HEADER blue 
screens.  At one point I manually updated all drives - which
actually seemed to help - but then the blue screens started up 
again.
 
I'm attaching a picture of a .html document created by BlueScreenView showing
all of the crashes.
 
My PC is shared by the whole family and I think I'm the only
one that is crashing. Also, the crashes are happening only when 
I'm on the web.
 
Right now, the crashes are occurring closer and closer together
and making any browsing very unpleasant.
 
Please help.
 
Jim
 


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#2 usasma

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Posted 12 May 2016 - 04:26 PM

This most likely has something to do with networking - either with the networking drivers, or with an application that access' the internet.

The easiest thing would be to make a new user profile for you and then teest it (to make sure it doesn't BSOD), then copy your data over to that profile (and delete the crashing one).

If you want to keep the profile, then please run this report collecting tool so that we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location. (By default it'll be a .zip file located on your Desktop)
Simply upload the .zip file with your next post and we'll move on from there.

If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/



 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 jammalg

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Posted 14 May 2016 - 06:44 PM

Hi usama,

 

I'll try creating a new account but am concerned that I have data and links across 4 internal HDs and re-linking and/or moving everything t a new account

will take forever - plus a high chance of error.

 

I did run the bsod-inspector and am attaching it for you.

 

jammalg



#4 usasma

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Posted 17 May 2016 - 06:34 AM

Sorry for the delay in responding.  I was away for the weekend and internet availability was spotty - so I got a bit behind in my replies.

Luckily it looks like you can fix this easily (and won't need to use another profile).

 

Your call on the new profile, but it's actually rather easy to do.

You can also just leave the old profile there - and copy stuff rather than move it.
That way it's still there if you need it.

We move data to new profiles at work frequently.

It takes about 15 minutes of work for a single user profile.  The rest of the time is spent waiting for the copy operation to finish.

We transfer data from the user's profile and the Public profile - to include searching for Chrome, Firefox, Safari, and Opera bookmarks.

Searching for email clients (other than Outlook) takes a bit longer.

 

If some of the links break to the other drives (they shouldn't, but you never know) - you can either manually fix them, or can login to the old profile in order to get to them.
At some point you'll be happy with the new profile and can then delete the old profile.

 

But, regardless, we'll continue to attempt to fix the BSOD issues.

 

Your UEFI/BIOS (version 2004) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Only 7 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

As you have 4 hard drives.  What is the make/model/wattage and age of your Power Supply?
 

But, the most likely cause here is a conflict between BitDefender 2016 and MalwareBytes Premium.
There's several discussions about this at the MalwareBytes BSOD forums:  https://forums.malwarebytes.org/forum/160-bsod-crashes-kernel-debugging/
The most common suggestions for fixes are:
- uninstalling either program
- stopping MalwareBytes from running when Windows starts (my suggestion)
- reverting to BitDefender 2015

There's a staff member there named Maurice Naggar who is working hard to fix the problem so that both programs can play nicely together.  You may want to have a look at the topics there to see if there are any newer ideas.

I've checked at the BitDefender forums also, but there doesn't seem to be as much activity there as there is at MalwareBytes.

Will post more once the memory dumps finish running.....

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 usasma

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Posted 17 May 2016 - 06:49 AM

Please note that the tmp1A6F.tmp driver dates from 2008

Unfortunately, there's no sign of what program uses this driver.

It's located in a temp file in your AppData folder - but it may not even be there if you search for it (as they're designed to be deleted when they're done).

The point here is that there's an older program that might not be compatible w/W10

 

There are other, old drivers listed, but they don't seem to be as old or as potentially problematic as the temporary driver mentioned above.

 

Beyond that, this looks like the typical BitDefender 2016/MalwareBytes Premium BSOD cycle - so following the suggestions in my previous post will most likely fix the problem.

 

Good luck!

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Wed May 11 13:45:06.333 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\051116-12750-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.306.amd64fre.th2_release_sec.160422-1850
System Uptime:0 days 18:52:04.889
*** WARNING: Unable to verify timestamp for mwac.sys
*** ERROR: Module load completed but symbols could not be loaded for mwac.sys
Probably caused by :NETIO.SYS ( NETIO!IoctlKfdQueryEnumFilters+bf30 )
BugCheck C2, {7, 126c, 0, ffffe001944e4188}
BugCheck Info: BAD_POOL_CALLER (c2)
Arguments:
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 000000000000126c, (reserved)
Arg3: 0000000000000000, Memory contents of the pool block
Arg4: ffffe001944e4188, Address of the block of pool being deallocated
BUGCHECK_STR:  0xc2_7
PROCESS_NAME:  mbamservice.ex
FAILURE_BUCKET_ID: 0xc2_7_NETIO!IoctlKfdQueryEnumFilters
CPUID:        "Intel® Core™ i5-4670K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3398
  BIOS Version                  2004
  BIOS Release Date             06/03/2014
  Manufacturer                  ASUS
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  All Series
  Baseboard Product             SABERTOOTH Z87
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.
Spoiler




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft. Any drivers in red should be updated/replaced/removed. You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Wed May 11 13:45:06.333 2016 (UTC - 4:00)**************************
tmp1A6F.tmp                 Sat Jul 26 09:29:37 2008 (488B26C1)
AsIO.sys                    Mon Aug 23 21:53:02 2010 (4C7325FE)
ASFLTDrv64.sys              Thu Sep 16 04:30:49 2010 (4C91D5B9)
afcdp.sys                   Wed Jul 20 10:46:03 2011 (4E26EA2B)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
VDiskBus64.sys              Thu May 31 21:51:49 2012 (4FC82035)
asahci64.sys                Wed Jan  9 21:52:36 2013 (50EE2CF4)
iaStorA.sys                 Mon Jan 14 13:00:27 2013 (50F447BB)
vidsflt.sys                 Thu Feb 14 02:04:41 2013 (511C8C89)
npf.sys                     Thu Feb 28 20:31:24 2013 (513004EC)
tib.sys                     Wed Mar 20 05:00:38 2013 (51497AB6)
HWiNFO64A.SYS               Sat May 11 03:17:38 2013 (518DF092)
fltsrv.sys                  Mon May 13 05:40:09 2013 (5190B4F9)
snapman.sys                 Wed Aug 14 08:17:26 2013 (520B7556)
RTKVHD64.sys                Wed Aug 21 00:48:22 2013 (52144696)
mwac.sys                    Tue Jun 17 22:06:34 2014 (53A0F42A)
SamsungRapidDiskFltr.sys    Tue Sep 16 04:53:25 2014 (5417FA85)
SamsungRapidFSFltr.sys      Tue Sep 16 04:53:46 2014 (5417FA9A)
e1i63x64.sys                Thu Mar 26 16:24:57 2015 (55146B19)
TeeDriverW8x64.sys          Tue Jul  7 13:43:32 2015 (559C0FC4)
rzudd.sys                   Tue Aug 11 07:13:50 2015 (55C9D8EE)
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
rzpnk.sys                   Wed Sep 16 20:16:35 2015 (55FA0663)
rzpmgrk.sys                 Thu Sep 17 14:42:44 2015 (55FB09A4)
nvhda64v.sys                Mon Sep 21 05:44:17 2015 (55FFD171)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
nvlddmkm.sys                Thu Nov  5 09:35:23 2015 (563B692B)
bdvedisk.sys                Mon Nov 23 06:38:07 2015 (5652FA9F)
MBAMSwissArmy.sys           Wed Dec  9 23:34:27 2015 (566900D3)
gzflt.sys                   Mon Dec 14 09:43:36 2015 (566ED598)
mbae64.sys                  Wed Jan 27 11:54:02 2016 (56A8F62A)
mbamchameleon.sys           Wed Jan 27 18:48:35 2016 (56A95753)
trufos.sys                  Fri Feb  5 13:10:19 2016 (56B4E58B)
bdfwfpf.sys                 Tue Feb  9 07:12:25 2016 (56B9D7A9)
ignis.sys                   Fri Feb 12 08:24:54 2016 (56BDDD26)
farflt.sys                  Fri Mar  4 11:29:19 2016 (56D9B7DF)
avc3.sys                    Fri Mar 11 10:16:09 2016 (56E2E139)
nvvad64v.sys                Mon Mar 14 02:27:42 2016 (56E659DE)
NvStreamKms.sys             Fri Mar 18 17:26:05 2016 (56EC726D)
kprocesshacker.sys          Mon Mar 28 14:20:42 2016 (56F975FA)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri May  6 20:06:00.026 2016 (UTC - 4:00)**************************
MBAMSwissArmy.sys           Wed Jul 29 00:26:01 2015 (55B855D9)
EasyAntiCheat.sys           Fri May  6 19:36:05 2016 (572D2A65)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Apr 25 14:25:12.556 2016 (UTC - 4:00)**************************
gzflt.sys                   Wed Apr 29 07:32:17 2015 (5540C141)
trufos.sys                  Mon May 11 04:26:27 2015 (555067B3)
avc3.sys                    Tue Jan 19 08:52:34 2016 (569E3FA2)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Apr 21 15:43:54.787 2016 (UTC - 4:00)**************************
usbaapl64.sys               Thu Jun 11 02:08:10 2015 (557925CA)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Apr 16 01:08:12.113 2016 (UTC - 4:00)**************************
EasyAntiCheat.sys           Fri Apr 15 22:30:05 2016 (5711A3AD)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Apr 11 05:29:44.409 2016 (UTC - 4:00)**************************
HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
nvlddmkm.sys                Thu Aug  6 19:16:04 2015 (55C3EAB4)

 

tmp1A6F.tmp - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=AsIO.sys
http://www.carrona.org/drivers/driver.php?id=ASFLTDrv64.sys
http://www.carrona.org/drivers/driver.php?id=afcdp.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=VDiskBus64.sys
http://www.carrona.org/drivers/driver.php?id=asahci64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=vidsflt.sys
http://www.carrona.org/drivers/driver.php?id=npf.sys
http://www.carrona.org/drivers/driver.php?id=tib.sys
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
http://www.carrona.org/drivers/driver.php?id=fltsrv.sys
http://www.carrona.org/drivers/driver.php?id=snapman.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=mwac.sys
http://www.carrona.org/drivers/driver.php?id=SamsungRapidDiskFltr.sys
http://www.carrona.org/drivers/driver.php?id=SamsungRapidFSFltr.sys
http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=bdvedisk.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=gzflt.sys
http://www.carrona.org/drivers/driver.php?id=mbae64.sys
http://www.carrona.org/drivers/driver.php?id=mbamchameleon.sys
http://www.carrona.org/drivers/driver.php?id=trufos.sys
http://www.carrona.org/drivers/driver.php?id=bdfwfpf.sys
http://www.carrona.org/drivers/driver.php?id=ignis.sys
farflt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=avc3.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=kprocesshacker.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=EasyAntiCheat.sys
http://www.carrona.org/drivers/driver.php?id=gzflt.sys
http://www.carrona.org/drivers/driver.php?id=trufos.sys
http://www.carrona.org/drivers/driver.php?id=avc3.sys
http://www.carrona.org/drivers/driver.php?id=usbaapl64.sys
http://www.carrona.org/drivers/driver.php?id=EasyAntiCheat.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 


 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 jammalg

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Posted 19 May 2016 - 08:22 AM

usasma,

 

Thanks for the update - and don;t worry about the 2 days you were offline as I just got on my PC today.  Also, please give me some slack in replying to you as I am not on daily.

 

re: DRIVERS

 

I'll update all red drivers as suggested and try to track down that old one and delete it - tmp1A6F.tmp.

 

re: POWER SUPPLY

I have 4 drives and my power supply is 750.

 

re: BitDefender 2016 and  MalewareBytes.

It is amazing that  you singled this out as for the last 2 months I have been having big problems with BitDefender

 

1 - I cannot contact BD. Even if I go to their forum and set up an account name and password. Click on the reply email they send and t hen go back to log in - my ID/PASS combination is unknown.

 

2 - If I turn on the ACTIVE THREAT CONTROL and/or INTRUSION DETECTION they immediately turn off.

 

3 - 4 days ago the BD Firewall turned off and I could not turn it back on. I defaulted to the WIN10 Firewall.

 

so for you to now tell me what you did - I am , but am not, surprised.

 

BTW: I got MalewareBytes_pro because a few years ago some maleware slipped by BD and really messed up my PC.  Only Bleeping-Computer and malewarebytes saved me.

 

Perhaps you are not supposed to recommed any specific anti-virus - I don't actually know this - but I thought of getting rid of BD, keeping MWB and picking up Norton.  What do you think? Do I even need a BD replacement if I have MWB?

 

I'll report back after I do the drivers and disable BD.

 

Jim



#7 usasma

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Posted 21 May 2016 - 04:13 AM

BSOD's are actually fairly rare events.  So it takes doing BSOD analysis a lot in order to see patterns that emerge.
And every so often, we'll note a bunch of BSOD's coming from the same set of drivers.
In this case we've noted the link between BitDefender 2016 and MalwareBytes Premium.

I know that the MalwareBytes staff are working on this problem, and I would hope that BitDefender is also.

 

Recommending an antivirus is a personal thing.

IMO a lot depends on your computing/surfing habits - so recommendations for a particular brand are based on personal preference or on reports that have been done about them.

I use Windows Defender and the Windows firewall - and I haven't had an active infection since 1992ish.  But that's more due to my computing/surfing habits than my antivirus.

 

In the past there have been problems with Norton and I still occasionally see them on the forums.

At work our top sellers are Kaspersky, TrendMicro, and Webroot.

You can read reviews here about the most effective:

https://www.av-test.org/en/

http://www.av-comparatives.org/

 

Don't just go with MalwareBytes.  While it's an outstanding program, your protection depends upon layers of security - and MalwareBytes alone won't cover everything.

 

Good luck!


Edited by usasma, 21 May 2016 - 04:16 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 jammalg

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Posted 24 May 2016 - 04:26 PM

I turned off Malewarebytes from starting with windows and so - have not had a problem.

 

I'll look into Kaspersky, TrendMicro, and Webroot.  If I can I'll go back to BD 2015 . . .you did say it was BD 2016 that had the problem with Malewarebytes.

 

If I'm wrong - let me know.

 

Thanks for your help.

 

Jim



#9 usasma

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Posted 24 May 2016 - 04:32 PM

Yes, the problem started when BitDefender 2016 came out.
I don't have these products personally, so I can't say that I've experienced it.

But others have stated that reverting to BitDefender 2015 fixed their problems.

Lot's of posts on the MalwareBytes forums - but not many on the BitDefender forums.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 jammalg

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Posted 24 May 2016 - 04:48 PM

Guess what? I realized that I set MWB to not start with Windows start-up - so it never ran. After I wrote to you I started and ran MWB so see if it picked up anything.

Within 5 minutes I got the BAD_POOL_ERROR crash!

 

What a pain this is!

 

Just wanted you to know.

 

BTW: I cannot get BitDefender support to reply to me. I've tried for almost 5 weeks, so I'm think the heck with them.

On to  Kaspersky, TrendMicro, OR Webroot

 

Jim



#11 usasma

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Posted 24 May 2016 - 04:58 PM

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#12 jammalg

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Posted 30 May 2016 - 02:46 PM

I finally got email from bitdefender re running malewarebytes and DB-2016 at the same time - ending in a BSOD.

 

They say: "We have also identified the cause of the blue screen that occurs when both when Malwarebytes Anti-Malware and Bitdefender 2016 are on the system. The Bitdefender developers are working on a fix which will be delivered soon by automatic update. As a temporary workaround, please turn off Block port scans in the network from Bitdefender 2016 > Modules > Firewall to prevent another crash.

Rest assured that we will let you know about the fix as soon as we launch it."

 

Right now I can't run MWB at the same time - even if I start MWB after windows starts.  If  turning "off Block port scans in the network"

works as a temporary fix - allowing me to also run MWB - I'll be happy.

 

Jim



#13 usasma

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Posted 30 May 2016 - 07:22 PM

Thanks for this!  I posted it over at the MalwareBytes forum also:  https://forums.malwarebytes.org/topic/182581-bsod-w7-plus-bitdefender-internet-security-2016-and-mbam-premier-home-2016/#comment-1042829


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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