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Issues when opening and saving in office 2013


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14 replies to this topic

#1 bjb21

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Posted 12 May 2016 - 10:49 AM

I have attached 2 screenshots of the types of things I am getting.. The first one is when trying to open a document and the second one is trying to save an attachment in outlook.. As I am typing this it seems to be working fine now. However, this is how it acts sometimes it works great and other times its extremely slow..  I have tried a repair in office but that didn't seem to help. Thanks for any help/suggestions!

Attached Files



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#2 themantis

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Posted 12 May 2016 - 12:30 PM

It looks like the files path is not on your computer but rather on someone's else and when you try to open it, it tries to connect to that computer.



#3 bjb21

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Posted 12 May 2016 - 01:24 PM

This computer is on a network and its looking for the files on the domain controller.. However, I have several other computers on the same network that aren't having the issue at all it just seems to be this one computer.



#4 hamluis

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Posted 12 May 2016 - 01:25 PM

1.  Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
2.  Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.  
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
Louis

 



#5 bjb21

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Posted 12 May 2016 - 01:39 PM

Thanks Louis.. I will get that done as soon as possible and post results!



#6 bjb21

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Posted 12 May 2016 - 01:45 PM

MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by luann (administrator) on 12-05-2016 at 13:44:43
Running from "C:\Users\luann\Desktop"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: HP Pro3500 Series Manufacturer: Hewlett-Packard

Boot Mode: Normal
***************************************************************************

 

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/12/2016 12:12:04 PM) (Source: AdmPwd) (User: )
Description: Could not write changed password to AD. Error 0x80070032.

 

Error: (05/12/2016 11:15:29 AM) (Source: AdmPwd) (User: )
Description: Could not write changed password to AD. Error 0x80070032.

 

Error: (05/12/2016 09:17:25 AM) (Source: AdmPwd) (User: )
Description: Could not write changed password to AD. Error 0x80070032.

 

Error: (05/12/2016 07:18:21 AM) (Source: AdmPwd) (User: )
Description: Could not write changed password to AD. Error 0x80070032.

 

Error: (05/12/2016 05:57:00 AM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_wuauserv, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: ntdll.dll, version: 6.1.7601.23418, time stamp: 0x5708a857
Exception code: 0xc0000005
Fault offset: 0x000000000004eef1
Faulting process id: 0x260
Faulting application start time: 0xsvchost.exe_wuauserv0
Faulting application path: svchost.exe_wuauserv1
Faulting module path: svchost.exe_wuauserv2
Report Id: svchost.exe_wuauserv3

 

Error: (05/12/2016 05:35:17 AM) (Source: AdmPwd) (User: )
Description: Could not write changed password to AD. Error 0x80070032.

 

Error: (05/12/2016 03:36:12 AM) (Source: AdmPwd) (User: )
Description: Could not write changed password to AD. Error 0x80070032.

 

Error: (05/12/2016 01:52:09 AM) (Source: AdmPwd) (User: )
Description: Could not write changed password to AD. Error 0x80070032.

 

Error: (05/12/2016 12:08:04 AM) (Source: AdmPwd) (User: )
Description: Could not write changed password to AD. Error 0x80070032.

 

Error: (05/11/2016 10:09:00 PM) (Source: AdmPwd) (User: )
Description: Could not write changed password to AD. Error 0x80070032.

 

System errors:
=============
Error: (05/12/2016 12:12:35 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: qknfd

 

Error: (05/12/2016 05:59:02 AM) (Source: Service Control Manager) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Computer Browser service, but this action failed with the following error: %%1056

 

Error: (05/12/2016 05:58:02 AM) (Source: Service Control Manager) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Server service, but this action failed with the following error: %%1056

 

Error: (05/12/2016 05:57:02 AM) (Source: Service Control Manager) (User: )
Description: The Windows Update service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

 

Error: (05/12/2016 05:57:02 AM) (Source: Service Control Manager) (User: )
Description: The Windows Management Instrumentation service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

 

Error: (05/12/2016 05:57:02 AM) (Source: Service Control Manager) (User: )
Description: The Themes service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

 

Error: (05/12/2016 05:57:02 AM) (Source: Service Control Manager) (User: )
Description: The Remote Desktop Configuration service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

 

Error: (05/12/2016 05:57:02 AM) (Source: Service Control Manager) (User: )
Description: The System Event Notification Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.

 

Error: (05/12/2016 05:57:02 AM) (Source: Service Control Manager) (User: )
Description: The Task Scheduler service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

 

Error: (05/12/2016 05:57:02 AM) (Source: Service Control Manager) (User: )
Description: The User Profile Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.

 

Microsoft Office Sessions:
=========================
Error: (05/12/2016 12:12:04 PM) (Source: AdmPwd)(User: )
Description: 0x80070032

 

Error: (05/12/2016 11:15:29 AM) (Source: AdmPwd)(User: )
Description: 0x80070032

 

Error: (05/12/2016 09:17:25 AM) (Source: AdmPwd)(User: )
Description: 0x80070032

 

Error: (05/12/2016 07:18:21 AM) (Source: AdmPwd)(User: )
Description: 0x80070032

 

Error: (05/12/2016 05:57:00 AM) (Source: Application Error)(User: )
Description: vchost.exe_wuauserv6.1.7600.163854a5bc3c1ntdll.dll6.1.7601.234185708a857c0000005000000000004eef126001d1abed1aba26b 2C:\Windows\system32\svchost.exeC:\Windows\SYSTEM32\ntdll.dll3fe697d6-1830-11e6-bf71-a0481ca77e85

 

Error: (05/12/2016 05:35:17 AM) (Source: AdmPwd)(User: )
Description: 0x80070032

 

Error: (05/12/2016 03:36:12 AM) (Source: AdmPwd)(User: )
Description: 0x80070032

 

Error: (05/12/2016 01:52:09 AM) (Source: AdmPwd)(User: )
Description: 0x80070032

 

Error: (05/12/2016 12:08:04 AM) (Source: AdmPwd)(User: )
Description: 0x80070032

 

Error: (05/11/2016 10:09:00 PM) (Source: AdmPwd)(User: )
Description: 0x80070032

 

=========================== Installed Programs ============================

7-Zip 9.20 (HKLM-x32\...\7-Zip) (Version:  - )
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.016.20039 - Adobe Systems Incorporated)
Adobe Flash Player 21 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 21.0.0.213 - Adobe Systems Incorporated)
Adobe Flash Player 21 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 21.0.0.213 - Adobe Systems Incorporated)
Alcor Micro USB Card Reader Driver  (HKLM-x32\...\{BE52A08B-D385-4E65-BDCB-3FCD9BB1DF63}) (Version: 20.14.2217.13144 - Alcor Micro Corp.) Hidden
Alcor Micro USB Card Reader Driver  (HKLM-x32\...\InstallShield_{BE52A08B-D385-4E65-BDCB-3FCD9BB1DF63}) (Version: 20.14.2217.13144 - Alcor Micro Corp.)
Apple Application Support (32-bit) (HKLM-x32\...\{26356515-5821-40FA-9C3D-9785052A1062}) (Version: 4.3.1 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{C2651553-6CA3-4822-B2E6-BC4ACA6E0EA2}) (Version: 4.3.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{2E4AF2A6-50EA-4260-9BA4-5E582D11879A}) (Version: 9.3.0.15 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{56EC47AA-5813-4FF6-8E75-544026FBEA83}) (Version: 2.2.0.150 - Apple Inc.)
Avery Wizard 5.0 (HKLM\...\{FC3B3A5D-7058-4627-9F1E-F95CC38B6054}) (Version: 5.0.5 - Avery)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Citrix Online Launcher (HKLM-x32\...\{DB014C85-A264-4BCA-A66F-6DD1FCF8EC36}) (Version: 1.0.335 - Citrix)
cwbnethlp (HKLM-x32\...\{3186ACD0-B5C5-470E-ABE1-E4110C0A72BF}) (Version: 1.00.0000 - Your Company Name) Hidden
DirectX for Managed Code Update (Summer 2004) (HKLM-x32\...\{E9E34215-82EF-4909-BE2F-F581F0DC9062}) (Version: 9.02.2904 - Microsoft) Hidden
DisplayLink Core Software (HKLM\...\{89E40591-0404-4769-88E7-F649C95AE151}) (Version: 7.6.56275.0 - DisplayLink Corp.)
Dropbox (HKCU\...\Dropbox) (Version: 3.20.1 - Dropbox, Inc.)
Google Chrome (HKLM-x32\...\{DFE68F5B-7344-3954-A9E5-449AF9278FB4}) (Version: 50.0.2661.94 - Google, Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.30.3 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
GoToMeeting 7.17.0.4911 (HKCU\...\GoToMeeting) (Version: 7.17.0.4911 - CitrixOnline)
GUWAVKIT4 (HKLM-x32\...\{b3d1e266-fd23-4495-a80e-b0acb4a953cd}) (Version: 1.0.2.22014 - IOGEAR)
Hewlett-Packard ACLM.NET v1.2.2.1 (HKLM-x32\...\{6F340107-F9AA-47C6-B54C-C3A19F11553F}) (Version: 1.00.0000 - Hewlett-Packard Company) Hidden
HP Desktop Keyboard (HKLM-x32\...\HP Keyboard_is1) (Version: 1.0.0.13 - Hewlett-Packard)
HP Setup (HKLM-x32\...\{438363A8-F486-4C37-834C-4955773CB3D3}) (Version: 9.1.15430.4033 - Hewlett-Packard Company)
HP Support Assistant (HKLM-x32\...\{C88F84E5-AE23-44BD-922C-2ABEACACAF7A}) (Version: 7.2.23.56 - Hewlett-Packard Company)
HP Support Information (HKLM-x32\...\{B2B7B1C8-7C8B-476C-BE2C-049731C55992}) (Version: 12.00.0000 - Hewlett-Packard)
IBM i Access for Windows 7.1 (HKLM\...\{31E11496-1F84-4DCC-B07A-369B40B8B4A7}) (Version: 07.01.0001 - IBM)
IBM i Access for Windows MRI (HKLM-x32\...\{CCA40624-843E-48C6-B14F-E1070015D87C}) (Version: 07.01.0000 - IBM) Hidden
iCloud (HKLM\...\{ADFDB647-35C0-4254-9EE6-2D9C3B7104BD}) (Version: 5.2.1.69 - Apple Inc.)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.0.0.1351 - Intel Corporation)
Intel® OpenCL CPU Runtime (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version:  - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2696 - Intel Corporation)
IrfanView (remove only) (HKLM-x32\...\IrfanView) (Version: 4.38 - Irfan Skiljan)
iTunes (HKLM\...\{A31C5565-90D9-4615-AE13-94D86C3836C7}) (Version: 12.3.3.17 - Apple Inc.)
Java 8 Update 45 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218045F0}) (Version: 8.0.450 - Oracle Corporation)
LabelPrint (HKLM-x32\...\{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.4507 - CyberLink Corp.) Hidden
LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.4507 - CyberLink Corp.)
Local admin password management solution (HKLM\...\{5664A863-A2B0-42DF-A783-33E4AA53A344}) (Version: 5.0.2.0 - Microsoft | Services)
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
MergeModule_x86 (HKLM-x32\...\{DD7721BB-CF1C-4DC9-AD87-8D5FB75413B7}) (Version: 9.3.00 - Sony Corporation) Hidden
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft Office Professional Plus 2013 (HKLM\...\Office15.PROPLUS) (Version: 15.0.4569.1506 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41212.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Mozilla Firefox 33.0.2 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 33.0.2 (x86 en-US)) (Version: 33.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 33.0.2 - Mozilla)
opensource (HKLM-x32\...\{3677D4D8-E5E0-49FC-B86E-06541CF00BBE}) (Version: 1.0.14960.3876 - Your Company Name) Hidden
Outils de vérification linguistique 2013 de Microsoft Office - Français (HKLM\...\{90150000-001F-040C-1000-0000000FF1CE}) (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
PDF Complete Corporate Edition (HKLM-x32\...\PDF Complete) (Version: 4.1.12 - PDF Complete, Inc)
Philip's Large Cerise Cursors (HKLM-x32\...\Philip's Large Cerise Cursors) (Version:  - )
Philip's Large Red Cursors (HKLM-x32\...\Philip's Large Red Cursors) (Version:  - )
Picasa 3 (HKLM-x32\...\Picasa 3) (Version: 3.9.141.259 - Google, Inc.)
PlayMemories Home (HKLM-x32\...\{94F4815B-755A-4FFA-AFDC-EE8FE776981E}) (Version: 4.3.00.04171 - Sony Corporation)
PMB_ModeEditor (HKLM-x32\...\{D5318740-B088-4B1A-B6A8-1F90A172CCD1}) (Version: 9.3.00 - Sony Corporation) Hidden
PMB_ServiceUploader (HKLM-x32\...\{E7FDF11C-12BB-4D6F-9B6D-F8E488C776DC}) (Version: 9.3.00 - Sony Corporation) Hidden
Power2Go (HKLM-x32\...\{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.1.6207 - CyberLink Corp.) Hidden
Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.1.6207 - CyberLink Corp.)
QuickTime 7 (HKLM-x32\...\{FF59BD75-466A-4D5A-AD23-AAD87C5FD44C}) (Version: 7.79.80.95 - Apple Inc.)
Realtek Card Reader (HKLM-x32\...\{F0A8BF4A-972F-41E0-9800-1EFE3BF28266}) (Version: 6.2.9200.30153 - Realtek Semiconductor Corp.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6463 - Realtek Semiconductor Corp.)
Recovery Manager (HKLM-x32\...\{44B2A0AB-412E-4F8C-B058-D1E8AECCDFF5}) (Version: 5.5.0.5223 - CyberLink Corp.) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{D82063A8-7C8C-4C3B-A9BB-95138CA55D26}) (Version:  - Microsoft)
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0015-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0016-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0018-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0019-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-001A-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-001B-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-001F-0409-1000-0000000FF1CE}_Office15.PROPLUS_{835E4BED-E265-4103-AE14-0B4C70CF3FE8}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-001F-040C-1000-0000000FF1CE}_Office15.PROPLUS_{1F7000D3-A917-4AD2-BA55-59E6FDAF062A}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-001F-0C0A-1000-0000000FF1CE}_Office15.PROPLUS_{4BF13B26-3A95-4E42-900A-DEB16FDA75A0}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-002C-0409-1000-0000000FF1CE}_Office15.PROPLUS_{C5D14A1B-6E3E-491A-96C6-ABDEEEC4E97D}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0044-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-006E-0409-1000-0000000FF1CE}_Office15.PROPLUS_{D7E879E6-B505-4DA2-BFEE-53A55E7C8E38}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0090-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-00A1-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-00BA-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-00C1-0000-1000-0000000FF1CE}_Office15.PROPLUS_{1931508C-C004-4983-81E3-70BE6252904B}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-00C1-0409-1000-0000000FF1CE}_Office15.PROPLUS_{E4F470B2-3601-4E1C-B291-D6B580F53136}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-00E1-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-00E2-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0115-0409-1000-0000000FF1CE}_Office15.PROPLUS_{D7E879E6-B505-4DA2-BFEE-53A55E7C8E38}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0117-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-012B-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
TightVNC (HKLM-x32\...\{981B8EDC-E693-4F22-9694-C0FF8E56F134}) (Version: 2.6.4.0 - GlavSoft LLC.)
Tweaking.com - Windows Repair (All in One) (HKLM-x32\...\Tweaking.com - Windows Repair (All in One)) (Version: 2.10.2 - Tweaking.com)
Update for Skype for Business 2015 (KB3039776) 64-Bit Edition (HKLM\...\{90150000-012B-0409-1000-0000000FF1CE}_Office15.PROPLUS_{0FA8AE0C-69AE-4F60-A1AB-F79C6BA5A999}) (Version:  - Microsoft)
UWB Connection Manager (HKLM\...\{2FD46BA3-816D-4D4E-A4BB-83BEB3EA3729}) (Version: 1.62.3 - IOGEAR) Hidden
WAVE Plus Virtual Network Point (HKLM-x32\...\{32CEACBD-779A-4F04-9C69-3DD24F1C2822}) (Version: 3.0.0.5571 - SecureTech)
Webroot SecureAnywhere (HKLM-x32\...\{98C3BECF-DD5F-44D2-8EF3-48A912992911}) (Version: 8.4.115 - Webroot)
Webroot SecureAnywhere (HKLM-x32\...\WRUNINST) (Version: 9.0.8.80 - Webroot)

WinZip 16.0 (HKLM\...\{CD95F661-A5C4-44F5-A6AA-ECDD91C240CD}) (Version: 16.0.9715 - WinZip Computing, S.L. )

 

========================= Memory info: ===================================

Percentage of memory in use: 30%
Total physical RAM: 8079.34 MB
Available physical RAM: 5630.81 MB
Total Virtual: 16156.86 MB
Available Virtual: 13814.43 MB

 

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:450.91 GB) (Free:347.49 GB) NTFS
3 Drive e: (HP_RECOVERY) (Fixed) (Total:14.65 GB) (Free:1.72 GB) NTFS
4 Drive m: (Data) (Network) (Total:299.87 GB) (Free:68.68 GB) NTFS
5 Drive p: (Data) (Network) (Total:299.87 GB) (Free:68.68 GB) NTFS
6 Drive v: (Data) (Network) (Total:299.87 GB) (Free:68.68 GB) NTFS

 

========================= Users: ========================================

User accounts for \\LUANNWIN7

Administrator            Guest                    Owner                   
solutions               

 

**** End of log ****


Edited by hamluis, 12 May 2016 - 04:39 PM.


#7 bjb21

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Posted 12 May 2016 - 01:47 PM

http://speccy.piriform.com/results/TkO0Da7aFOFbU78JwvalHDM



#8 themantis

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Posted 13 May 2016 - 12:25 PM

bjb21,

 

you shouldn't post the result, from the original post it seems that your system a state computer. Iowa does not have an IT department?



#9 bjb21

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Posted 13 May 2016 - 01:41 PM

This is not a state of Iowa computer..  Also, hamluis asked for the results to be posted. 



#10 bjb21

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Posted 17 May 2016 - 02:11 PM

Just wondering if anyone had any suggestions on this issue.. I am still running into the problem intermittently.



#11 QQQQ

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Posted 17 May 2016 - 02:52 PM

I see this listed 9 times;

Error: (05/12/2016 12:12:04 PM) (Source: AdmPwd) (User: )
Description: Could not write changed password to AD. Error 0x80070032.

 

Did the user recently change their password? It appears that it cannot write the changed password to AD (Active Directory), I would start troubleshooting this first as the users documents are redirected to the server.



#12 bjb21

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Posted 17 May 2016 - 02:54 PM

Thanks for the reply.. We change our passwords every 90 days and it has been this way for quite sometime.. She has had this issue since about this time in January.  I have removed her off the network and added her back on.. However, I didn't do anything with AD.



#13 QQQQ

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Posted 17 May 2016 - 03:07 PM

When a user changes their password it is then written back to AD, the error shows it can't write the password change to AD. I would set that users password to never change (just as a test) and then get her password and reset it on the server. Could be something wrong with the users profile on the computer the password is trying to be changed on.



#14 bjb21

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Posted 17 May 2016 - 03:40 PM

I will give that a shot and report back in a day or 2.. Thanks for the suggestion!



#15 themantis

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Posted 18 May 2016 - 07:38 AM

Never set the password to not expire, it's a security breach. You should just manually re-map her computer to your with the new password.






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