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Laptop gets intermittent connection - other connections are fine


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#1 Rizzano

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Posted 12 May 2016 - 01:44 AM

Greetings, and thank you to any and all who might be able to provide me with some help or information.
 
We live in an apartment complex and are forced to use and pay for the internet provided through the complex.  It is wireless.  We have several devices connected to the same access point and the same wireless connection.  Our desktop, PS4, and tablet all have constant connections, (when in use at the same time,) no drops, but my laptop has an intermittent connection. I get disconnects, usually lasting 5-15 seconds, up to at least 20 times a day.  It seems to happen every 15-25 minutes or so when I am on.  
 
Laptop Make and Model: Acer Aspire V15 Nitro 591G--792U
 
Network Card: Qualcomm Atheros QCA61x4 Wireless Network Adapter
 
Operating System: Windows 10
 
ISP is Cox, no idea the connection speed as again, it is provided by the complex, however there are 2 types of internet you can buy access to here weekly or monthly, regular, or premium. We always opt for premium. They probably have the business internet which is pretty fast. I think 40MBPS or above.
 
We have 2-4 devices connected to the same access point depending on the time of day. 95% of the time it's just 2 (my laptop and son's PS4), but there are numerous other apartments in our complex connecting to the same access point.
 
If anyone can provide some insight or maybe something I can do to prevent this, it would be cool.
 
I will note that I do have 8GB worth of hotspot provided by my cell service and when I connect to it, I do not get dropped. I always have my smartphone next to me when I use the hotspot.


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#2 Rizzano

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Posted 14 May 2016 - 04:20 PM

No help?




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