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Recently installed Windows 10 crashed


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#1 Karenin

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Posted 11 May 2016 - 02:35 PM

I did a clean installation of Windows 10 (not just an upgrade) because I kept getting crashes every couple of weeks with the older Windows 8.1 OS.  Now I find Windows 10 crashing too.

 

· OS:  10
· x64
· What was original installed OS on system:  Windows 8
· Windows 10 setup was performed from installation media created by downloading Windows 10 media creation tool from Microsoft.
· Age of system: about 4 years
· Age of OS installation: about 10 days
· CPU:  AMD A10-6700 APU with Radeon™ HD Graphics, 3700 Mhz, 2 Core(s), 4 Logical Processor(s)
· Video Card:  AMD Radeon HD 8670D
· MotherBoard: Asus M11BB (FM2)
· Power Supply:  AcBel HBA008-ZA1GT 350  ("Total wattage" 286W, "Peak [last for 30 sec]" = 350W)
· System Manufacturer:  Asus
· Exact model number:  M11BB-CA004S
· Laptop or Desktop: desktop

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#2 usasma

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Posted 12 May 2016 - 10:07 AM

If the system crashes on 2 different OS's, hardware is a prime suspect.

Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

 

Your UEFI/BIOS (version 0403) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Only 8 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

This device is disabled in Device Manager.  Did you deliberately disable it?  If so, why did you disable it?:

 

802.11n Wireless LAN Card    PCI\VEN_1814&DEV_3090&SUBSYS_760111AD&REV_00\4&143A92F6&0&0020    This device is disabled.

Please re-enable the device, then check to ensure that it's drivers are fully updated (download and install the latest version), then re-disable it if you'd like.

 

The lone memory dump is a STOP 0x124.  This type of error is usually a hardware problem.  Other possible (but less likely causes) are compatibility issues, or low-level driver problems.

In this case, the only 3rd party driver in the memory dump is ambakdrv.sys - which is a component of Aomei's backup program.

Please uninstall this program to see if that helps you out.

 

 

If it doesn't, then please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

(yes, this is the second time I suggested this :0)

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

 

**************************Tue May 10 20:47:07.982 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\051016-19859-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.212.amd64fre.th2_release_sec.160328-1908
System Uptime:0 days 0:00:08.695
Probably caused by :AuthenticAMD
BugCheck 124, {0, ffffe000a50048f8, 0, 0}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe000a50048f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x124_AuthenticAMD__UNKNOWN_PRV
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

 




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft. Any drivers in red should be updated/replaced/removed. You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Tue May 10 20:47:07.982 2016 (UTC - 4:00)**************************
ambakdrv.sys                Tue Dec 25 03:46:35 2012 (50D967EB)

http://www.carrona.org/drivers/driver.php?id=ambakdrv.sys
 


Edited by usasma, 12 May 2016 - 10:08 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Karenin

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Posted 20 May 2016 - 06:10 PM

First, thank-you for your help.

 

Your UEFI/BIOS (version 0403) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates (...)

 

The UEFI/BIOS is the latest one available.

 

Only 8 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems (...)

 

It did (and still does) have the latest updates.


This device is disabled in Device Manager.  Did you deliberately disable it?  If so, why did you disable it?: (...) 802.11n Wireless LAN Card    (...)

 

I deliberately disabled it because the system also has an Ethernet network card (which is the one that I use) and I don't want network cards running.  I'll make sure that the driver(s) for the wireless card are current when I've finished other tests.

 

Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

 

As soon as the Memtest86 started, it began spitting out red lines (i.e., errors).

 

I opened up the machine.  It appeared pretty clean but a first blast of compressed air near the RAM card created a bit of a cloud of dust.  I removed the card and did a thorough blasting all over the inside of the machine, at both ends of the power supply, etc.  I did thorough vacuuming with a narrow-nose vacuum attachment (very carefully) inside the box and at both ends of the power supply.

 

I'm now running Memtest86 for a second time and it hasn't been spitting out any red error lines.  It's been running for 23 minutes and is at Test #10.

 

I'll leave it running and will post further results later.

 

Thanks again



#4 usasma

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Posted 21 May 2016 - 05:54 PM

Nice work!  I'd say that the RAM was likely the problem - and cleaning it has likely fixed it.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Karenin

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Posted 22 May 2016 - 11:19 AM

Further update...

 

The Memtest86 went through 8 passes with no errors.

 

Hopefully, that was the cause of several years of this nagging problem and it's now over.

 

Thanks again!



#6 usasma

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Posted 22 May 2016 - 04:09 PM

w00t!!!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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