Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Asus Laptop cannot recover partition


  • Please log in to reply
43 replies to this topic

#1 mystic12

mystic12

  • Members
  • 1,542 posts
  • OFFLINE
  •  
  • Local time:05:25 PM

Posted 11 May 2016 - 11:56 AM

Hey guys, this Acer laptop has 2 partitions [according to the owner]. Hes says, the D partition was not visible all of a sudden but using Mini Tool Partition Magic he was able to see the partition but when he tries to access it, it is showing "Access denied, need to format..." or something to that effect. Anything I can do here please?


Edited by mystic12, 11 May 2016 - 11:58 AM.


BC AdBot (Login to Remove)

 


#2 JohnC_21

JohnC_21

  • Members
  • 23,636 posts
  • ONLINE
  •  
  • Gender:Male
  • Local time:05:25 PM

Posted 11 May 2016 - 12:36 PM

If you look in Disk Management what is listed for D: ? Does it say the partition is RAW?



#3 mystic12

mystic12
  • Topic Starter

  • Members
  • 1,542 posts
  • OFFLINE
  •  
  • Local time:05:25 PM

Posted 11 May 2016 - 12:43 PM

Laptop doesn't load windows



#4 JohnC_21

JohnC_21

  • Members
  • 23,636 posts
  • ONLINE
  •  
  • Gender:Male
  • Local time:05:25 PM

Posted 11 May 2016 - 12:49 PM

What is the customer looking for, data recovery only? If all the customer wants is the data on the D: partition then pull it with a live linux disk or attach it to another computer.

 

Edit: I believe a factory reset can be accomplished on an ASUS by tapping F9 at boot.


Edited by JohnC_21, 11 May 2016 - 12:50 PM.


#5 mystic12

mystic12
  • Topic Starter

  • Members
  • 1,542 posts
  • OFFLINE
  •  
  • Local time:05:25 PM

Posted 11 May 2016 - 01:09 PM

Using Parted Magic it's basically the same deal as the image shows the error when trying to open that 410GB volume:

http://imgur.com/SHFvthA

http://imgur.com/3WdA2qM



#6 RolandJS

RolandJS

  • Members
  • 4,519 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Austin TX metro area
  • Local time:04:25 PM

Posted 11 May 2016 - 01:13 PM

If a Puppy Linux usb or dvd boot can be made on another computer, then booted on problem computer, user probably can copy off important data folders/files onto another external media.  A factory reset just might do away with D partition if that was not on it when laptop rolled off factory floor.


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#7 JohnC_21

JohnC_21

  • Members
  • 23,636 posts
  • ONLINE
  •  
  • Gender:Male
  • Local time:05:25 PM

Posted 11 May 2016 - 01:33 PM

There are two ways to go about this. One is to scan the entire drive with data recovery software such as Easeus, Minitools, or Photorec. The other is to correct the corrupted file system. 

 

Depending on how bad the corruption is, a chkdsk can make things worse and therefore more difficult to recover the data. I believe Easeus will let you recover up to 2 GB for free. If you have a spare external drive, you can create a recovery folder on it using Parted Magic. In the folder you can click and select run terminal here as root then type photorec, all lower case, at the terminal prompt. When you run PhotoRec from the recovery folder any files found would be recovered to it but the downside of PhotoRec is everything recovered is in real time and all files recovered have generic names. The files would need to be opened and renamed accordingly.

 

Another option is to use the ntfsfix option in terminal and then see if the drive will mount. Per your image the command would be 

ntfsfix /dev/sda5

If the command says it was successful you should be able to mount sda5 per this guide. See second image.

 

If ntfsfix does not work then you could run chkdsk from a Hirens CD but as I previously posted, depending on how bad the file system is corrupted you could be making it more difficult to recover any data.

 

Edit: In order to run Easeus or Mintiools Data Recovery you would need to pull the drive, attach it to another computer, and run the software on the recovery computer.

 


Edited by JohnC_21, 11 May 2016 - 01:37 PM.


#8 mystic12

mystic12
  • Topic Starter

  • Members
  • 1,542 posts
  • OFFLINE
  •  
  • Local time:05:25 PM

Posted 11 May 2016 - 01:40 PM

Owner says it's 382gb which needs to be recovered so I thinking best option would be to run the ntfsfix?



#9 JohnC_21

JohnC_21

  • Members
  • 23,636 posts
  • ONLINE
  •  
  • Gender:Male
  • Local time:05:25 PM

Posted 11 May 2016 - 01:50 PM

I need the sdaX number. I only see sda1, a 410GB volume and a 63GB volume, no 382GB volume. Is that sda1?

 

Usually when running ntfsfix it is down on all volumes in a disk. For instance if an sda disk had volumes sda1,sda2,sda3 you would need to run ntfsfix on each. 

 

Edit: what is the output of lsblk in a terminal?


Edited by JohnC_21, 11 May 2016 - 01:53 PM.


#10 mystic12

mystic12
  • Topic Starter

  • Members
  • 1,542 posts
  • OFFLINE
  •  
  • Local time:05:25 PM

Posted 11 May 2016 - 02:39 PM

Edit: what is the output of lsblk in a terminal?

Sorry not understanding the above?

The owner says the amount of data he needs recovered in the 410gb volume is around 30gb.

Please see attached pic for what's in the sda1: http://imgur.com/GQFWLAD



#11 JohnC_21

JohnC_21

  • Members
  • 23,636 posts
  • ONLINE
  •  
  • Gender:Male
  • Local time:05:25 PM

Posted 11 May 2016 - 02:58 PM

Open a terminal and post the output of the command. Terminal will be the icon in the lower left with a black screen

 

lsblk

 

Terminal will be the icon in the lower left with a black screen



#12 mystic12

mystic12
  • Topic Starter

  • Members
  • 1,542 posts
  • OFFLINE
  •  
  • Local time:05:25 PM

Posted 11 May 2016 - 03:10 PM

So the sda5 shows the 382gb: http://imgur.com/iiPxPdh



#13 mystic12

mystic12
  • Topic Starter

  • Members
  • 1,542 posts
  • OFFLINE
  •  
  • Local time:05:25 PM

Posted 11 May 2016 - 03:25 PM

John, I remember a while back we had a somewhat similar situation and got an sda to show but I can't remember the thread that was in.



#14 JohnC_21

JohnC_21

  • Members
  • 23,636 posts
  • ONLINE
  •  
  • Gender:Male
  • Local time:05:25 PM

Posted 11 May 2016 - 03:27 PM

Try ntfsfix only on sda5 only and see if you can mount the partition as shown in link I posted.

ntfsfix /dev/sda5


#15 mystic12

mystic12
  • Topic Starter

  • Members
  • 1,542 posts
  • OFFLINE
  •  
  • Local time:05:25 PM

Posted 11 May 2016 - 03:41 PM

When I click on MOUNT for the sda5 the windows closes and nothing happens? http://imgur.com/vg0vSvn






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users