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Posted 11 May 2016 - 11:28 AM
Posted 12 May 2016 - 06:58 AM
Most laptops w/UEFI won't even show a CD/DVD at boot time unless it's UEFI compatible (try MemTest86 from here: http://www.memtest86.com/download.htm ). NOTE: MemTest86 is UEFI compliant, MemTest86+ is not)
With newer laptops (UEFI) you may have to fiddle with the settings in the BIOS (Secure Boot and CSM/legacy mode) in order to run the HDD diags
MemTest 86 (not 86+) will boot to UEFI automatically
The antivirus tests will vary based upon the methods used (but I'm not as concerned with these as you were able to do some scans previously).
Minidumps are located in C:\Windows\Minidump
They'll have a date/time for the filename - and will end in .dmp
Can you get into Safe Mode?
If you can reach the Startup Repair screen, you can use the Troubleshoot option to find the Safe Mode entry.
See if you can do that.
If you're able to get into Safe Mode, then try a "clean" boot: http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
Posted 18 May 2016 - 07:25 PM
Thanks for the reply! I didn't ever get another chance to work on it! The computer was under warranty, so it was taken in to be serviced.
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