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BSOD


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#1 sillybear21

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Posted 11 May 2016 - 03:57 AM

something to do with my Wireless Card device drivers. Have reinstalled many different versions and times. still occurring

Attached Files


Edited by sillybear21, 11 May 2016 - 06:21 AM.


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#2 usasma

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Posted 11 May 2016 - 05:47 AM

Original post here:  http://www.bleepingcomputer.com/forums/t/613487/bsod-every-5-mins/#entry3996539

 

The RAR archive of the SysnativeFileCollectionApp appears corrupted.

Please just zip it up - there's no need to RAR it inside the zip.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 sillybear21

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Posted 11 May 2016 - 06:22 AM

Original post here:  http://www.bleepingcomputer.com/forums/t/613487/bsod-every-5-mins/#entry3996539

 

The RAR archive of the SysnativeFileCollectionApp appears corrupted.

Please just zip it up - there's no need to RAR it inside the zip.

 

 

The new file has been uploaded



#4 usasma

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Posted 11 May 2016 - 07:02 AM

Your UEFI/BIOS (version 0601) dates from 2016.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a recent update.

At least one of the reports is missing (the systeminfo.txt report).  As such I wasn't able to see how many Windows Updates you have.

Please be sure to check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.
 

The memory dumps confirm your eariler suspicions - the wireless driver is blamed as the cause of the crash.

But, as you've replaced it previously, we'll have to look elsewhere for the culprit.

 

I suspect a couple of the drivers due to their age:

 

The first is (this is the most likely as it has a network component also):
asd2fsm.sys                 Sun May 25 22:51:05 2014 (5382AC19)
This is a driver for your Anvisoft Smart Defender program.

Please uninstall it (temporarily) and use Windows Defender while testing.

If this proves to fix it, the next step would be to download/install a fresh copy of the Anvisoft program

 

These drivers date from well before W10 came out:

WmVirHid.sys                Tue Apr 27 16:08:53 2010 (4BD74455)
WmXlCore.sys                Tue Apr 27 16:09:26 2010 (4BD74476)
WmBEnum.sys                 Tue Apr 27 16:10:19 2010 (4BD744AB)

These belong to your Logitech WingMan device.

Please update the drivers to the latest, W10 compatible version.

If there aren't any W10 compatible drivers, please uninstall the software and physically remove the device from your system.

 

If that doesn't fix things, then please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Wed May 11 04:50:29.448 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\051116-4015-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.212.amd64fre.th2_release_sec.160328-1908
System Uptime:0 days 0:02:31.086
*** WARNING: Unable to verify timestamp for bcmwl63a.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwl63a.sys
Probably caused by :bcmwl63a.sys ( bcmwl63a+e1d1f )
BugCheck 50, {fffff6fb400037a8, 0, 0, 6}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments:
Arg1: fffff6fb400037a8, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: 0000000000000000, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000006, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: AV_R_INVALID_bcmwl63a!Unknown_Function
CPUID:        "Intel® Core™ i5-6500 CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3192
  BIOS Version                  0601
  BIOS Release Date             01/26/2016
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             B150 PRO GAMING D3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.
Spoiler




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft. Any drivers in red should be updated/replaced/removed. You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Wed May 11 04:50:29.448 2016 (UTC - 4:00)**************************
WmVirHid.sys                Tue Apr 27 16:08:53 2010 (4BD74455)
WmXlCore.sys                Tue Apr 27 16:09:26 2010 (4BD74476)
WmBEnum.sys                 Tue Apr 27 16:10:19 2010 (4BD744AB)
asd2fsm.sys                 Sun May 25 22:51:05 2014 (5382AC19)
e1d65x64.sys                Thu Aug 13 05:14:29 2015 (55CC5FF5)
bcmwl63a.sys                Sat Sep 19 03:42:15 2015 (55FD11D7)
nvhda64v.sys                Mon Sep 21 05:44:17 2015 (55FFD171)
ssdevfactory.sys            Thu Sep 24 21:12:39 2015 (56049F87)
TeeDriverW8x64.sys          Thu Oct  8 14:13:00 2015 (5616B22C)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
xusb22.sys                  Thu Oct 29 22:41:10 2015 (5632D8C6)
nvvad64v.sys                Mon Mar 14 02:27:42 2016 (56E659DE)
NvStreamKms.sys             Fri Mar 18 17:26:05 2016 (56EC726D)
nvlddmkm.sys                Mon Mar 21 21:44:53 2016 (56F0A395)

 

http://www.carrona.org/drivers/driver.php?id=WmVirHid.sys
http://www.carrona.org/drivers/driver.php?id=WmXlCore.sys
http://www.carrona.org/drivers/driver.php?id=WmBEnum.sys
http://www.carrona.org/drivers/driver.php?id=asd2fsm.sys
http://www.carrona.org/drivers/driver.php?id=e1d65x64.sys
http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=ssdevfactory.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=xusb22.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 


 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 sillybear21

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Posted 11 May 2016 - 07:37 AM

 

These drivers date from well before W10 came out:

WmVirHid.sys                Tue Apr 27 16:08:53 2010 (4BD74455)
WmXlCore.sys                Tue Apr 27 16:09:26 2010 (4BD74476)
WmBEnum.sys                 Tue Apr 27 16:10:19 2010 (4BD744AB)

These belong to your Logitech WingMan device.

Please update the drivers to the latest, W10 compatible version.

If there aren't any W10 compatible drivers, please uninstall the software and physically remove the device from your system.

 

 

OS on my computer is barely 1 month new. Computer itself is only 3 months new.

I havent been able to find these 3 Drivers anywhere.

The only logitech equiptment that is plugged in is my mouse and speaker (and occasionally my G27 wheel)

 

I have updated windows and uninstalled Anvisoft for now so will monitor over the next 24 hours and get back to you.



#6 usasma

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Posted 12 May 2016 - 05:24 AM

Your G27 Wheel is the likely source of these drivers.

Please check to be sure that you have the latest, W10 compatible version of the drivers for this device.

Worst case, as a test, uninstall the G27 Wheel software and physically remove it from your system - then see if the problem goes away.

 

But, do this after testing the Anvisoft, but before reinstalling it (in case there's a conflict between Anvisoft and the Logitech stuff).  In general it's best to test one thing at a time.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 sillybear21

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Posted 16 May 2016 - 03:53 AM

So nothing has worked yet. I have uninstalled Anvisoft, Logitech software including the G27wheel, have done a fresh install of windows 10 and that only lasts a couple of days before i get more BSOD. It has gotten so bad now that I cant use my computer as it BSOD 1 min after logging into windows. '

 

Seen as nothing has worked so far, I am going to do the Driver verifyer and see what that does.



#8 sillybear21

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Posted 16 May 2016 - 04:20 AM

So I have done a driver verifier, and the memory dmp file is too big to upload



#9 usasma

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Posted 17 May 2016 - 09:14 AM

Zip up the memory dump and upload it to a free file-hosting service (such as OneDrive or DropBox), ensure that it's shared, and post a link to it here.

 

Just FYI - if you reinstall Windows "clean", then the issue is either hardware or bad installation media

If you got a fresh copy of W10 from the Microsoft website, then the most likely problem is hardware (which includes compatibility issues).

Let's see what the memory dump says, then we'll move on from there.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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