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General Slowness and Browser Redirects, FB account hack


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5 replies to this topic

#1 memphizen

memphizen

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Posted 10 May 2016 - 01:18 PM

Mother-in-law's laptop continues having issues with redirects and facebook account hacking.  I ran the following in this order:

 

JRT,

Ccleaner (I usually run this first to reduce scan times but forgot.)

ADWcleaner,

MBAM

FRST

 

I have attached those logs.  I'd really appreciate someone's experienced eye to help me figure out if there's any additional remediation necessary.  Thanks!

Attached Files



BC AdBot (Login to Remove)

 


#2 olgun52

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Posted 10 May 2016 - 03:12 PM

Hello memphizen and Welcome to the BleepingComputer. :welcome:  
 
My name is Yılmaz and I'll help you with the cleanup of malware from your computer.

Before we move on, please read the following points carefully.

  • Please complete all steps in the specified order.
  • Even if tools don't find malware, I want you to post the logfiles anyway.
  • Please copy and paste the logfiles directly into your posts. Please do not attach them unless you are instructed to do so.
  • Read the instructions carefully. If you have problems, stop what you  were doing and describe the problems you encountered as precisely as  you can.
  • Don't install or uninstall software during the cleanup unless you are told to do so.
  • Ensure your external and/or USB drives are inserted during always the scan.
  • If you can't answer for the next few days, please let me know. If  you haven't answered within 5 days, I am assuming that you don't need  help anymore and your topic will be closed.
  • If you have illegal/cracked software, cracks, keygens, etc. on the system, please remove or uninstall them now!
  • I can not guarantee that we will find and be able to remove all  malware. The cleaning process is not instant. Please continue to review  my answers until I tell you that your computer is clean
  • Please reply to this thread. Do not start a new topic
  • As my first language is not English, please do not use slang or idioms. It could be hard for me to understand.
  • Please open as administrator  the computer. How is open as administrator  the computer?
  • Disable your AntiVirus and AntiSpyware applications, as they will  interfere with our tools and the removal. If you are unsure how to do  this, please refer to get help here

Thanks
 
Please do the following.
Scan with Zemana AntiMalware Free:

  • Turn off the real time scanner of any existing antivirus and firewall programs while performing scan
  • Please download and install Zemana AntiMalware Free
  • Double-click software shortcut on the desktop and follow the prompts to install the program .
  • If an update is available, click the Update now button.
  • At the end Click Settings > Advanced > ''I have read the warning an wish to proceed anyway'' Click
  • Auto Launch > Untick the box next
  • Scan type > Smart scan (Default)
  • Close all open files, folders and browsers
  • Click scan now ''Run as Administrator'' and a threat Scan will begin.
  • When the scan is complete, Press report and send me report.
  • Please PC restart now.

============================================================================
is there still browser redirects ?
 
Have a nice day.


Best regards
 
paypal.gif
If you wish to show appreciation and support me personally fighting against malware, then you can consider a donation. Thank you. :thumbup2:
Malware fix forum
If I don't reply within 24 hours please PM me!

 


 


#3 olgun52

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Posted 15 May 2016 - 05:23 PM

Are you still with me ?


Best regards
 
paypal.gif
If you wish to show appreciation and support me personally fighting against malware, then you can consider a donation. Thank you. :thumbup2:
Malware fix forum
If I don't reply within 24 hours please PM me!

 


 


#4 memphizen

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Posted 15 May 2016 - 05:42 PM

Sorry I didn't see the reply email. I haven't been able to get back by there to do the scan I will try to this week. Thanks.

#5 olgun52

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Posted 15 May 2016 - 06:10 PM

Sorry I didn't see the reply email. I haven't been able to get back by there to do the scan I will try to this week. Thanks.

Okay,I am waiting.

=======================

Please check and try

 

My settings >>> Notification options >>
Topics & Posts
Send me news and information ===>please do Click
Auto follow topics I reply to. Notification frequency:immediate ===>please do Click

Notification method to use for replies to followed topics ===>please do Click e-mail
Notification method to use for topics in followed forums ===>please do Click e-mail


Best regards
 
paypal.gif
If you wish to show appreciation and support me personally fighting against malware, then you can consider a donation. Thank you. :thumbup2:
Malware fix forum
If I don't reply within 24 hours please PM me!

 


 


#6 olgun52

olgun52

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Posted 08 June 2016 - 03:50 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

Best regards
 
paypal.gif
If you wish to show appreciation and support me personally fighting against malware, then you can consider a donation. Thank you. :thumbup2:
Malware fix forum
If I don't reply within 24 hours please PM me!

 


 





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