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How should a used laptop be cleaned by new owner?


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#1 taly

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Posted 10 May 2016 - 11:39 AM

I inherited an HP Elitebook 8440p laptop from an elderly gentleman who apparently rarely used it. His purchase date was 5/22/2015.  There were 73 important Window Updates to be downloaded (which I did, but most failed to install.)
 
There is a password and passkey, which I have. I tried to get rid of the password login but it won't let me.
 
I have OS dvd and Application & Driver Recovery dvd. 
 
 
 
 
Speccy from today:
 
Operating System
Windows 7 Professional 64-bit SP1
Computer type: Notebook
Installation Date: 5/29/2015 9:18:38 PM
Serial Number: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX
Windows Security Center
User Account Control (UAC) Enabled
Notify level 1 - Rare Notify
Firewall Enabled
Windows Update
AutoUpdate Notify prior to download
Windows Defender
Windows Defender Disabled
Antivirus
Microsoft Security Essentials
Antivirus Enabled
Company Name Microsoft
Product Version 4.8.204.0
Virus Signature Database Up to date
AVG AntiVirus Free Edition
Antivirus Enabled
Virus Signature Database Up to date
.NET Frameworks installed
v4.5 Full
v4.5 Client
v3.5 SP1
v3.0 SP2
v2.0 SP2
Internet Explorer
Version 11.0.9600.18282
PowerShell
Version 2.0
Java
Java Runtime Environment
Path C:\Program Files (x86)\Java\jre1.8.0_31\bin\java.exe
Version 8.0
Update 31
Build 13
Environment Variables
USERPROFILE C:\Users\John
SystemRoot C:\Windows
User Variables
Machine Variables
Battery
AC Line Online
Battery Charge % Unknown
Battery State No Battery
Remaining Battery Time Unknown
Power Profile
Active power scheme HP Optimized (recommended)
Hibernation Enabled
Turn Off Monitor after: (On AC Power) 10 min
Turn Off Monitor after: (On Battery Power) 10 min
Turn Off Hard Disk after: (On AC Power) 20 min
Turn Off Hard Disk after: (On Battery Power) 10 min
Suspend after: (On AC Power) 30 min
Suspend after: (On Battery Power) 60 min
Screen saver Disabled
Uptime
Current Session
Current Time 5/10/2016 12:16:38 PM
Current Uptime 42,407 sec (0 d, 11 h, 46 m, 47 s)
Last Boot Time 5/10/2016 12:29:51 AM
Services
TimeZone
TimeZone GMT -5:00 Hours
Language English (United States)
Location United States
Format English (United States)
Currency $
Date Format M/d/yyyy
Time Format h:mm:ss tt
Scheduler
5/10/2016 12:34 PM; Adobe Flash Player Updater
5/10/2016 12:36 PM; GoogleUpdateTaskMachineUA
5/11/2016 10:36 AM; GoogleUpdateTaskMachineCore
7/8/2016 7:06 PM; HPCeeScheduleForJohn
Adobe Acrobat Update Task
CCleanerSkipUAC
SidebarExecute
Hotfixes
System Folders
Process List
Security Options
Device Tree

BC AdBot (Login to Remove)

 


#2 Humannpower

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Posted 10 May 2016 - 11:42 AM

If there's nothing on the laptop that you need I would suggest putting in the OS DVD and starting over from scratch. If the computer is infected and you want to make sure no infection carries over to the new install you can use a Hard drive wiping tool like Boot and Nuke DBAN and then use the OS DVD to reinstall the OS followed by the Driver cd.



#3 RolandJS

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Posted 10 May 2016 - 11:43 AM

If the product code on the computer is for the DVD you received, then, a clean reinstall may be your best bet.

[I see Humanpower and I posted at the same time  :)   Welcome, Humanpower!  ]


Edited by RolandJS, 10 May 2016 - 11:44 AM.

"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#4 Humannpower

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Posted 10 May 2016 - 12:03 PM

Also just an FYI the Boot and Nuke will take a couple of hours due to how thorough it is. Thanks for the welcome RolandJS



#5 taly

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Posted 10 May 2016 - 12:06 PM

Thanks guys.

 

I didn't think there was much chance of nasty things on the unit, so I put the OS dvd in and it's been searching for installation updates for about 10 mins.  Looks like this might take a while; never done this before.



#6 Humannpower

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Posted 10 May 2016 - 12:23 PM

Thanks guys.

 

I didn't think there was much chance of nasty things on the unit, so I put the OS dvd in and it's been searching for installation updates for about 10 mins.  Looks like this might take a while; never done this before.

Yeah if it was a SP1 disk it's going to take a couple of hours to find the updates because of how many there were after SP1.



#7 hamluis

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Posted 10 May 2016 - 12:52 PM

Well...the obvious answer if "clean" means "remove all unnecessary or harmful junk"...is to do a factory reset and start with a clean slate.  That won't grt rid of any bloatware installed by HP...but it's the best start before attempting any systematic removal of bloatware or otherwise unnecessary/unwanted apps installed by the manufacturer.

 

Louis



#8 dc3

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Posted 10 May 2016 - 02:14 PM

This model does have the system recovery partition.  I agree with Louis, this is the easiest way to reinstall the operating system.  This formats the hdd, so you will have a clean slate to start with.  This also installs all of the drivers, if you used the disc you would then have to download the drivers and install them.

 

This is actually pretty simple.  You can view a video to see how this is done.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 taly

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Posted 10 May 2016 - 04:47 PM

I did the OS dvd and the Driver dvd.

 

The bloody password login is still there. Why is it still there and how can I get shed of it?



#10 Humannpower

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Posted 10 May 2016 - 04:51 PM

If you did a complete reinstall all of the previous profiles should've been wiped. Is this a profile password or is this a password for something else after you login?



#11 taly

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Posted 10 May 2016 - 05:05 PM

During the process, there were several restarts, which required the password to continue. I thought it would be eliminated at some point, but it's still there, with his name, though the name I gave the computer is there, too.



#12 Humannpower

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Posted 10 May 2016 - 05:07 PM

When you put in the OS disk did you boot from the OS disk through the boot options or did you put it in while logged in to a profile and launched it from there?



#13 taly

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Posted 10 May 2016 - 06:22 PM

The latter.

 

I have to start over, don't I?


Edited by taly, 10 May 2016 - 06:27 PM.


#14 dc3

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Posted 10 May 2016 - 06:28 PM

Use the recovery partition.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#15 Humannpower

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Posted 10 May 2016 - 06:49 PM

The latter.

 

I have to start over, don't I?

Yeah. Put the OS DVD in the cd drive

Restart the computer and when you see the Bios Start up press the F2 key in 1 second intervals until you have an option to select from multiple sources to boot up from

Select the DVD drive and when you get Press any key to start from DVD or CD do so

After it loads the windows screen Select the Custom (Advanced) option

When you get to the drives screen select the advanced option and delete all of the drives and then select the unallocated space and install it on there

This will give you a clean install of windows 7.






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