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Strange behavoir after reloading XP home


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#1 Bernup

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Posted 10 May 2016 - 03:38 AM

I recently had to reload my old XP home sp2 after a HDD failure. It went reasonably well, and I have loaded sp3 and other updates without any problems. However, although the PC seems to be happy with the various programs I used before the crash and that I have reloaded, MS Office 97 Word and Excel are behaving strangely. When I try to save a file using 'save as', whatever name I put in, the file is saved as a single letter. For instance, if I try to save a file as 'test1', the name that appears in the list in My Computer is just a single 't'. Despite this, the file can be then renamed and retains that name. And even if the file is not renamed, the contents are OK. I have been using OpenOffice as an experiment, and this and all my other programs behave normally when saving files. Does anyone have a clue to why Word and Excel are behaving oddly when saving files, and even better, any solution. I have tried uninstalling MS Office97 and completely removing it from my PC, then reinstalling it, just with Excel and Word, as I am aware of an issue with Access and memory limits. Before the crash the same copy of Office 97 Excel and Word worked perfectly.



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#2 hamluis

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Posted 10 May 2016 - 06:17 AM

I have installed/reinstalled Office 97 on my XP systems many times...no inherent problem with that.

 

 
1.  Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
2.  Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.  
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
Louis


#3 Bernup

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Posted 10 May 2016 - 12:01 PM

Thank you Louis.

 

 

MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by Bern (administrator) on 10-05-2016 at 16:45:24
Running from "C:\Documents and Settings\Bern\My Documents\Downloads"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Model: AWRDACPI Manufacturer: NVIDIA

Boot Mode: Normal
***************************************************************************

 

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/09/2016 01:26:14 PM) (Source: Application Hang) (User: )
Description: Hanging application soffice.bin, version 4.0.9782.500, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

 

Error: (05/09/2016 01:22:18 PM) (Source: Application Hang) (User: )
Description: Hanging application soffice.bin, version 4.0.9782.500, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

 

Error: (05/08/2016 07:09:11 PM) (Source: Application Hang) (User: )
Description: Hanging application METMENU.exe, version 1.0.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

 

Error: (05/08/2016 04:01:40 PM) (Source: Application Error) (User: )
Description: Faulting application winword.exe, version 8.0.0.3514, faulting module winword.exe, version 8.0.0.3514, fault address 0x00022d29.
Processing media-specific event for [winword.exe!ws!]

 

Error: (05/08/2016 03:39:16 PM) (Source: Application Error) (User: )
Description: Faulting application winword.exe, version 8.0.0.3514, faulting module winword.exe, version 8.0.0.3514, fault address 0x00022d29.
Processing media-specific event for [winword.exe!ws!]

 

Error: (05/07/2016 10:37:34 PM) (Source: Application Error) (User: )
Description: Faulting application winword.exe, version 8.0.0.3514, faulting module winword.exe, version 8.0.0.3514, fault address 0x00022d29.
Processing media-specific event for [winword.exe!ws!]

 

Error: (05/07/2016 05:49:16 PM) (Source: Application Error) (User: )
Description: Faulting application winword.exe, version 8.0.0.3514, faulting module winword.exe, version 8.0.0.3514, fault address 0x00022d29.
Processing media-specific event for [winword.exe!ws!]

 

System errors:
=============
Error: (05/09/2016 10:40:38 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for a transaction response from the avast! Antivirus service.

 

Error: (05/08/2016 07:43:06 PM) (Source: Print) (User: NT AUTHORITY)
Description: Sharing printer failed + 1722, Printer Microsoft XPS Document Writer share name Printer.

 

Error: (05/08/2016 10:50:05 AM) (Source: System Error) (User: )
Description: Error code 100000ea, parameter1 8a9c9a78, parameter2 8a968128, parameter3 f78b2cb4, parameter4 00000001.

 

Microsoft Office Sessions:
=========================
Error: (05/09/2016 01:26:14 PM) (Source: Application Hang)(User: )
Description: soffice.bin4.0.9782.500hungapp0.0.0.000000000

 

Error: (05/09/2016 01:22:18 PM) (Source: Application Hang)(User: )
Description: soffice.bin4.0.9782.500hungapp0.0.0.000000000

 

Error: (05/08/2016 07:09:11 PM) (Source: Application Hang)(User: )
Description: METMENU.exe1.0.0.0hungapp0.0.0.000000000

 

Error: (05/08/2016 04:01:40 PM) (Source: Application Error)(User: )
Description: winword.exe8.0.0.3514winword.exe8.0.0.351400022d29

 

Error: (05/08/2016 03:39:16 PM) (Source: Application Error)(User: )
Description: winword.exe8.0.0.3514winword.exe8.0.0.351400022d29

 

Error: (05/07/2016 10:37:34 PM) (Source: Application Error)(User: )
Description: winword.exe8.0.0.3514winword.exe8.0.0.351400022d29

 

Error: (05/07/2016 05:49:16 PM) (Source: Application Error)(User: )
Description: winword.exe8.0.0.3514winword.exe8.0.0.351400022d29

 

=========================== Installed Programs ============================

Adobe Photoshop 5.0 Limited Edition (HKLM\...\Adobe Photoshop 5.0 Limited Edition) (Version: 5.0 - Adobe Systems, Inc.)
Adobe Reader 8.1.1 (HKLM\...\{AC76BA86-7AD7-1033-7B44-A81100000003}) (Version: 8.1.1 - Adobe Systems Incorporated)
Avast Free Antivirus (HKLM\...\Avast) (Version: 10.4.2233 - AVAST Software)
Canon CanoScan Toolbox 4.1 (HKLM\...\{BCE46757-7674-4416-BEDB-68205A60409E}) (Version:  - )
Go2PDF 3.5 (HKLM\...\Go2PDF_is1) (Version: 3.5 - Wonder Software, Inc.)
HL-2240D (HKLM\...\{E2A97415-BD97-4867-B906-05E39E9EE51F}) (Version: 1.0.7.0 - Brother Industries, Ltd.)
Instant Gallery Maker version Instant Gallery Maker 2.1.1 (HKLM\...\{B16DA707-1865-499E-841C-35A49EA26813}_is1) (Version: Instant Gallery Maker 2.1.1 - Neowise Software)
Java 7 Update 79 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F03217079FF}) (Version: 7.0.790 - Oracle)
Java Auto Updater (HKLM\...\{4A03706F-666A-4037-7777-5F2748764D10}) (Version: 2.1.79.15 - Oracle, Inc.) Hidden
metmenu (HKLM\...\ST5UNST #1) (Version:  - )
Microsoft .NET Framework 2.0 Service Pack 2 (HKLM\...\{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}) (Version: 2.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.0 Service Pack 2 (HKLM\...\{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}) (Version: 3.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft Office 2003 Resource Kit (HKLM\...\{90240409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.5614.0 - Microsoft Corporation)
Microsoft Office 97, Professional Edition (HKLM\...\Office8.0) (Version:  - )
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022.218 (HKLM\...\{E503B4BF-F7BB-3D5F-8BC8-F694B1CFF942}) (Version: 9.0.21022.218 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Mozilla Firefox 45.0.2 (x86 en-GB) (HKLM\...\Mozilla Firefox 45.0.2 (x86 en-GB)) (Version: 45.0.2 - Mozilla)
MSXML 6.0 Parser (KB933579) (HKLM\...\{0A869A65-8C94-4F7C-A5C7-972D3C8CED9E}) (Version: 6.10.1200.0 - Microsoft Corporation)
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version:  - )
NvMixer (HKLM\...\{D7A6C517-11F2-419F-B5BB-27772B939698}) (Version:  - )
OpenOffice 4.1.2 (HKLM\...\{4E96CB8B-444E-4EA3-8EF4-26060B0B411F}) (Version: 4.12.9782 - Apache Software Foundation)
Paint Shop Pro 7 Anniversary Edition (HKLM\...\{D6DE02C7-1F47-11D4-9515-00105AE4B89A}) (Version: 7.0.4.0000 - Jasc Software Inc)
Paint Shop Pro Version 3.12 (HKLM\...\Paint Shop Pro) (Version:  - )
Pdf995 (HKLM\...\Pdf995) (Version:  - )
Silicon Laboratories CP210x USB to UART Bridge (Driver Removal) (HKLM\...\SLABCOMM&10C4&EA60) (Version:  - )
Silicon Laboratories USBXpress Device (Driver Removal) (HKLM\...\SIUSBXP&10C4&EA61) (Version:  - )
Sound Blaster AUDIOPCI128 (HKLM\...\Sound Blaster AUDIOPCI128) (Version:  - )
TeamViewer 11 (HKLM\...\TeamViewer) (Version: 11.0.59131 - TeamViewer)
Tinytag Explorer 4.9 (HKLM\...\{C2DACCBC-8031-4DCE-AB58-242C78EE7AB4}) (Version: 4.72.5114 - Gemini Data Loggers)
Update for Windows Internet Explorer 8 (KB2598845) (HKLM\...\KB2598845-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2345886) (HKLM\...\KB2345886) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2467659) (HKLM\...\KB2467659) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2749655) (HKLM\...\KB2749655) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2904266) (HKLM\...\KB2904266) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2934207) (HKLM\...\KB2934207) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB898461) (HKLM\...\KB898461) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB951978) (HKLM\...\KB951978) (Version: 1 - Microsoft Corporation) Hidden
Update for Windows XP (KB955759) (HKLM\...\KB955759) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB968389) (HKLM\...\KB968389) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971029) (HKLM\...\KB971029) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973815) (HKLM\...\KB973815) (Version: 1 - Microsoft Corporation)
WeatherLink 6.0.3 (HKLM\...\{E344C807-7DE0-4CC2-81BB-1F895CF8CBDF}) (Version: 6.0.3 - Davis Instruments Corp.)
WebFldrs XP (HKLM\...\{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}) (Version: 9.50.7523 - Microsoft Corporation) Hidden
Windows Imaging Component (HKLM\...\WIC) (Version: 3.0.0.0 - Microsoft Corporation)
Windows Internet Explorer 8 (HKLM\...\ie8) (Version: 20090308.140743 - Microsoft Corporation)
Windows XP Service Pack 3 (HKLM\...\Windows XP Service Pack) (Version: 20080414.031525 - Microsoft Corporation)
XML Paper Specification Shared Components Pack 1.0 (HKLM\...\XpsEPSC) (Version:  - Microsoft Corporation) Hidden

 

========================= Memory info: ===================================

Percentage of memory in use: 31%
Total physical RAM: 3071.48 MB
Available physical RAM: 2111.39 MB
Total Virtual: 4961.94 MB
Available Virtual: 3917.96 MB

 

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:465.75 GB) (Free:446.17 GB) NTFS
3 Drive d: () (Fixed) (Total:99.98 GB) (Free:41.96 GB) FAT32
4 Drive e: () (Fixed) (Total:89.98 GB) (Free:88.05 GB) FAT32
5 Drive f: () (Fixed) (Total:89.98 GB) (Free:83.84 GB) FAT32
6 Drive g: () (Fixed) (Total:89.98 GB) (Free:86.58 GB) FAT32
7 Drive h: () (Fixed) (Total:95.74 GB) (Free:91.5 GB) FAT32

 

========================= Users: ========================================

User accounts for \\HOME-7131DA25B2

Administrator            Bern                     Guest                   
HelpAssistant            SUPPORT_388945a0        

**** End of log ****


Edited by hamluis, 10 May 2016 - 03:47 PM.


#4 Bernup

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Posted 10 May 2016 - 12:06 PM

Can't find a paste option here. I am attaching the Speccy file.Attached File  speccy_10May16.txt   58bytes   3 downloads

 

Hope that is the correct procedure.

B

 

Speccy link:  http://speccy.piriform.com/results/tVSPFYPhyx8CrpJxmkoQpRj .


Edited by hamluis, 10 May 2016 - 12:59 PM.


#5 hamluis

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Posted 10 May 2016 - 01:01 PM

I pasted the link into your post :) and also pasted the MTB data into post.

 

It will be a few minutes before I can review the data, so be patient.

 

Louis

 

What is metmenu.exe?  I can't find any description of such application, yet you have it installed.


Edited by hamluis, 10 May 2016 - 03:46 PM.


#6 Bernup

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Posted 10 May 2016 - 04:49 PM

Metmenu is a chart plotting program that uses meteorological data. I have used it for many years without any problems (even back to the Windows95 days I think!). Do you think it is causing the problem with Excel and Word?

B



#7 hamluis

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Posted 11 May 2016 - 10:03 AM

I can't say...but it appears to me to be unsupported by the developer.\

 

Louis






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