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Windows 7 infected with Locky. Jpeg files will not open. Please advise.


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#1 cjameson

cjameson

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Posted 08 May 2016 - 07:19 PM

Windows 7 infected with Locky.  Jpeg files will not open.  Please advise on how to remove Locky.



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#2 Slurppa

Slurppa

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Posted 08 May 2016 - 11:48 PM

Hi cjameson
 
If you have Locky I suggest you remove your computer from any network that has shared network drives.

Typical symptoms of Locky:

  • Locky_recover_instructions.txt file in folders that Locky has performed encryption.
  • Wallpaper changed to Locky wallpaper
  • Files renamed to .locky

If you machine has symptoms described above please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

 

If you have any questions feel free to ask.

 


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