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Can't access the internet despite having a connection


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#1 TheLivingShadow

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Posted 08 May 2016 - 05:56 PM

Hi,

 

My problem first started about 4 weeks ago when malware got through my computer's defenses and started infecting my browsers with ads and tried to take over my browser completely by calling itself "search.protectdio" of course I knew this was BS and I used ADWcleaner to wipe it out, but it would always come back and we sort of did a tug-of-war where I would clean it up once signs of it were showing up again as well as unchecking proxy settings whenever I had trouble connecting to the internet.

 

 

Finally without me realizing it had managed to shut down my computer without my input and that's when I realized it not only broke through once again but this time after cleaning it with other antivirus programs such as MalwareBytes and confirming all traces of malware were gone for good, it had done serious damage to my computer's ability to access the internet at all;whether it'd be firefox, google chrome, or playing steam games.

 

I am definitely certain that this issue is with my desktop alone since I'm posting this message with my laptop and other computers/devices can access my home network.

 

For a while I checked and tried many things; resetting the HOSTS txt after I found odd and unusual values in its place, tried sfc/scannow but instead of scanning for any problems all i get is "windows resource protection could not start the repair service" and resetting the IPconfig, flushing the DNS and all that.

 

This has given me a great deal of stress and I feel like I'm at my wit's end here.

 

But the one thing I haven't tried yet is reaching out to you guys, showing the results of when I use something like MiniToolBox and I was wondering if you've encountered something like this before and if you had any suggestions on how I can fix my problem?



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#2 JohnC_21

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Posted 08 May 2016 - 06:05 PM

When you remove malware from a computer there is a good chance it will break Winsock. Type CMD in the search box. Right Click > Run As Administrator. At the command prompt type the two following commands and then reboot.

netsh winsock reset
netsh int ip reset c:\resetlog.txt


#3 TheLivingShadow

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Posted 08 May 2016 - 06:42 PM

I tried the two commands and rebooted but unfortunately the results were the same, couldn't access the internet "server not found" and all that.
 
I did however use minitoolbox again and I wanted to share the results with you if there was perhaps something else that I overlooked.

 

MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by Santhan (administrator) on 08-05-2016 at 19:24:30
Running from "C:\Users\Santhan\Desktop\AntiVirus Programs"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: DX4860 Manufacturer: Gateway
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================
========================= IP Configuration: ================================

802.11n Wireless LAN Card = Wireless Network Connection (Connected)
Realtek PCIe GBE Family Controller = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : Santhan-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 68-A3-C4-E8-3C-74
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : 802.11n Wireless LAN Card
   Physical Address. . . . . . . . . : 68-A3-C4-E8-3C-75
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::a845:39b8:f957:a13c%12(Preferred)
   IPv4 Address. . . . . . . . . . . : 10.168.122.105(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : May-08-16 7:20:58 PM
   Lease Expires . . . . . . . . . . : May-13-16 7:20:57 PM
   Default Gateway . . . . . . . . . : 10.168.122.1
   DHCP Server . . . . . . . . . . . : 10.168.122.1
   DHCPv6 IAID . . . . . . . . . . . : 224961476
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-82-2E-8D-E0-69-95-B0-CB-AD
   DNS Servers . . . . . . . . . . . : 10.168.122.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : E0-69-95-B0-CB-AD
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.phub.net.cable.rogers.com:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Reusable ISATAP Interface {BF73A4F3-2122-454E-AB16-DE2C5C91C753}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 15:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 16:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #7
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  10.168.122.1

Name:    google.com
Addresses:  2404:6800:4008:c01::65
      64.233.187.101
      64.233.187.113
      64.233.187.139
      64.233.187.102
      64.233.187.138
      64.233.187.100

Ping request could not find host google.com. Please check the name and try again.
Server:  UnKnown
Address:  10.168.122.1

Name:    yahoo.com
Addresses:  2001:4998:58:c02::a9
      2001:4998:44:204::a7
      2001:4998:c:a06::2:4008
      98.139.183.24
      206.190.36.45
      98.138.253.109

Ping request could not find host yahoo.com. Please check the name and try again.

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 19...68 a3 c4 e8 3c 74 ......Microsoft Virtual WiFi Miniport Adapter
 12...68 a3 c4 e8 3c 75 ......802.11n Wireless LAN Card
 11...e0 69 95 b0 cb ad ......Realtek PCIe GBE Family Controller
  1...........................Software Loopback Interface 1
 14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
 22...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 24...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #7
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0     10.168.122.1   10.168.122.105     26
     10.168.122.0    255.255.255.0         On-link    10.168.122.105    281
   10.168.122.105  255.255.255.255         On-link    10.168.122.105    281
   10.168.122.255  255.255.255.255         On-link    10.168.122.105    281
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link    10.168.122.105    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link    10.168.122.105    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 12    281 fe80::/64                On-link
 12    281 fe80::a845:39b8:f957:a13c/128
                                    On-link
  1    306 ff00::/8                 On-link
 12    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 05 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog5 06 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145648] (Microsoft Corp.)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145648] (Microsoft Corp.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 mswsock.dll [File Not found] (Microsoft Corporation)
ATTENTION: The LibraryPath should be "%SystemRoot%\system32\NLAapi.dll"

x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 mswsock.dll [File Not found] (Microsoft Corporation)
ATTENTION: The LibraryPath should be "%SystemRoot%\System32\mswsock.dll"

x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171760] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171760] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

**** End of log ****
 



#4 JohnC_21

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Posted 08 May 2016 - 06:51 PM

Your Winsock is broken. Can you do the Winsock command again?

 

netsh winsock reset  <enter>

 

Is should say it was completed successfully.

 

Edit: If the above does not work download Windows All In One Repair. Only check the box next to Repair Winsock and DNS cache.

 

http://www.bleepingcomputer.com/download/windows-repair-all-in-one/


Edited by JohnC_21, 08 May 2016 - 06:54 PM.


#5 TheLivingShadow

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Posted 08 May 2016 - 09:54 PM

Hey just wanted to let you know, I used the windows all in one repair and it worked perfectly, thank you so much for your help!



#6 JohnC_21

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Posted 09 May 2016 - 07:30 AM

No problem, glad it worked for you and thanks for the update.






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