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#1 Atronax373

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Posted 08 May 2016 - 02:57 PM

Hi,

Sometime when I quit this game I play, my monitor shuts of and doesn't receive a signal so I have to restart my computer. Sometimes when the black screen happens, my fans speed up really quickly. I have already reinstalled Windows 10 so I'm not sure what to do. Any help is appreciated.

Thanks

Edited by Atronax373, 08 May 2016 - 03:02 PM.


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#2 usasma

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Posted 09 May 2016 - 05:59 PM

Let's try looking at these 2 sets of reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Atronax373

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Posted 09 May 2016 - 06:51 PM

Hi,

 

Thanks for the reply. Here are the files for step one and two.

 

 

Attached Files



#4 usasma

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Posted 09 May 2016 - 07:09 PM

First off, a bit of background.

At my shop we've been battling the KSOD (Black Screen of Death) for years.

Most often the final "fix" is a wipe and reinstall of Windows.

We've spent weeks working on these things, and rarely, if ever find a fix.

We've spent weeks troubleshooting systems - and have finally come to this:

- if System Restore works, then use it to restore the system.

- if System Restore fails, or nothing else works - then backup, wipe, and reinstall Windows.

 

Your UEFI/BIOS (version 0309) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Only 5 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

It appears that you've reinstalled W10 on 8 May.

Does the black screen still happen?

Did you use a new copy of the installation media?  If not, how exactly did you install W10?

The Admin log file shows signs of an upgrade install.

 

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Atronax373

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Posted 09 May 2016 - 07:30 PM

I have a ASUS Z87-K motherboard, and I'm trying to update the BIOS. Here is the link http://www.asus.com/Motherboards/Z87K/HelpDesk_Download/
I download it but it is a .CAP file. How do I open it?
 
Do I update the Windows updates in the settings on my PC?
 
Yes, I have reinstalled Windows 10 on May 8. There was problem with my user profile, and although I tried to fix this, I had no luck. So I had to reinstall W10. The black screens still happen. I installed W10 by pressing "Shift + clicking on restart" on the sign-in screen. Then I proceeded to reinstall W10 completely with no files in the system.
 
EDIT: There was a small update for W10 Defender but that is it. http://prntscr.com/b27h06

Also I have updated the ASUS BIOS

Edited by Atronax373, 09 May 2016 - 08:09 PM.


#6 usasma

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Posted 10 May 2016 - 05:11 AM

IMO, the next step would be to try another copy of the W10 installation media (in case there was a corruption in the system files).

Here's a link for the download and the installer:  https://www.microsoft.com/en-us/software-download/windows10/

 

The other option is to try another video card (but DON'T purchase one just yet - unless you get it from a place where you can return it for your money back).

This is the next step if another copy of W10 doesn't work also.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 Atronax373

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Posted 11 May 2016 - 03:31 PM

It only black screens whe I tab out of CS:GO. My monitor turns off and says it can't receive a signal from VGA/DVI

#8 usasma

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Posted 12 May 2016 - 10:14 AM

I'd suggest either posting in the Internal Hardware forums (   http://www.bleepingcomputer.com/forums/f/7/internal-hardware/ ) or the Gaming forums ( http://www.bleepingcomputer.com/forums/f/20/computer-gaming/ )

The reason for this is that I think that my suggestions might be "overkill" for the problems that you're experiencing.

Good luck!


Edited by usasma, 12 May 2016 - 10:16 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 Atronax373

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Posted 12 May 2016 - 11:53 AM

Ok thanks for the help




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