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Windows completely freezes very shortly after startup.


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#1 Loverchese

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Posted 07 May 2016 - 05:38 PM

Hello, the past two days my computer has been freezing shortly after login, it works in all versions of safe mode, but when I try to sfc /scannow it gets stuck at 69% and when I try to system restore it freezes the computer, I have tried a virus scan and nothing showed up. In event viewer, in the minute that the computer freezes it has at least 15 error 7001's and 10005's for each time the computer froze. I cant even install a new version of windows, it does not work in safe mode and I have nothing besides a thumb drive with windows 7 on, when I try to use the thumb drive it does not show up in boot menu. Any help is appreciated!



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#2 usasma

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Posted 09 May 2016 - 04:41 AM

Start with a clean boot:  http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows

 

If you're able to get into normal mode, let's try looking at these 2 sets of reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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