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Ffox causing BSOD

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#1 realmsdefiled


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Posted 07 May 2016 - 01:40 PM



I have a problem with Firefox (latest) causing BSODs. I accumulated 5 of them recently and its starting to get annoying. What I do know is that the crashes occur after running Ffox for extended periods of time (a few hours? - I'm uncertain), with multiple tabs opened (and closed) in the process. After taking a look at the minidumps with windbg I also know the problem comes from the exact same error. The exception occurs in netio.sys, however nothing else besides Ffox causes this error.


I did not update drivers for a while now, but so far no I had no BSODs with my current hardware. As I am at a loss at what exactly triggers the error I opted to ask for advice here.


About the perfmon report:

I am aware that Windows updates are turned off as I turned them off. After experiencing a couple of 'funny' windows updates on my previous (x86) system that changed my C drive to F drive after applying it - causing windows to fail booting as expected -, I chose to ignore all of them (besides SP1).

I am also aware of my Hamachi adapter being disabled and I hope to keep it that way, unless I require its service. I believe, or rather hope that it is not the cause of these errors.


I don't know how much does it weigh in the current situation, but prior to these BSOD events I attempted to upgrade my AMD Catalyst to Crimson, but downgraded again due to ZeroCore being dysfunctional on the 'newer' driver.


Thanks for any help,





Win7 64 Ultimate SP1 (clean install since 15/12/05) - previously x86

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#2 usasma


    Still visually handicapped (avatar is memory developed by my Dad

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Posted 08 May 2016 - 05:53 PM

My suggestions for fixing BSOD's start with me insisting that you have ALL available Windows Updates.

Should you not wish to do this, then I'm afraid that someone else will have to offer you assistance (after my initial analysis - which follows this).


It is my opinion that most "funny" Windows Updates aren't caused by the update.  Rather they are usually caused by problems with other (usually older) software on the system.

In the few circumstances that there's an actual problem with a Windows Update, the offending update is usually withdrawn quickly and a new/patched version is made available as soon as they can.


Device drivers load at startup.  Then, later on, devices disabled in Device Manager are disabled.  As such, the drivers are still in memory.

I don't know if they do anything, but they have the potential to do things - and have the potential to be corrupted by other drivers.

As such I encourage you to

- uninstall the device if it's not needed.  It's fairly simple to download and install a fresh copy if you need it, then you don't have to worry about the drivers.

- if you still want to keep it installed, then re-enable the device, update it, then re-disable it.


The most frequent cause of BSOD's is missing updates.

Once the system is fully updated, the cause of BSOD's has been essentially the same for years:

- more than 90% are caused by 3rd party (non-Windows) drivers

- around 10% are caused by hardware problems

- less than 1% are caused by Windows drivers.



Unfortunately it appears that the system has pirated software.
Please get a legitimate copy installed and we'll be glad to help.

Here's suggestions on how to ensure that your version is legitimate:  http://windows.microsoft.com/en-us/windows/genuine

Please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

As a courtesy, I will offer an analysis of your issues using the reports you provided.
I will not answer any questions about the analysis until the system is made legitimate.
If you do make it legitimate, please submit a new set of reports for us to check.



Only 5 Windows Update hotfixes installed.  Most systems with SP1 have 300-400 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

As I cannot open the MSINFO32 report in the System Information applet, I was forced to open it in Notepad.
As such it's impossible to find patterns in the error messages there.


Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).


Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html

NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.

FYI - at work we see Driver Booster listed as a PuP.  I'd suggest a scan with the free version of MalwareBytes in order to be sure.


ZoneAlarm has been known to cause similar errors in NETIO.sys

Uninstall it to test and see if that's the problem.


MSI Afterburner and Riva Tuner (along with EVGA Precision) is known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys).  Please un-install them immediately!

If you're overclocking, please stop the overclock while we're troubleshooting.  Feel free to resume the overclock once the system has been stabilized.


AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center.  This driver is known to cause BSOD's on some Windows systems.

NOTE:  these symptoms were from the previous release of OverDrive.  The new release uses the same driver name, but is dated from 4 November 2013.

Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program.
Please note that I stated "video stuff", as some integrated processors may have the graphics chip built in (which may involve the chipset software).
Then, download (but DO NOT install) a fresh copy of the ATI drivers from http://www.amd.com (in the upper right corner of the page)
Use this procedure to install the DRIVER ONLYhttp://www.sysnative.com/forums/showthread.php/668-ATI-video-cards-DRIVER-ONLY-installation-procedure

If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Un-install".  Reboot for changes to take affect.

Sometimes the driver remains and continues to cause BSOD's.  If this is the case for you, post back and we'll give further instructions for safely removing it.

If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.



The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:


**************************Fri May  6 20:11:30.057 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\050716-17128-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (6 procs) Free x64
Built by: 7601.18741.amd64fre.win7sp1_gdr.150202-1526
System Uptime:0 days 10:27:37.228
Probably caused by :NETIO.SYS ( NETIO!CalloutStreamDataInit+1d )
BugCheck 3B, {c0000005, fffff880017aca3d, fffff880069d3030, 0}
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff880017aca3d, Address of the instruction which caused the bugcheck
Arg3: fffff880069d3030, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID: X64_0x3B_NETIO!CalloutStreamDataInit+1d
  BIOS Version                  2103
  BIOS Release Date             11/06/2013
  Manufacturer                  To be filled by O.E.M.
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             M5A99FX PRO R2.0
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.


3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft. Any drivers in red should be updated/replaced/removed. You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Fri May  6 20:11:30.057 2016 (UTC - 4:00)**************************
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
ASUSFILTER.sys              Tue Sep 20 11:46:33 2011 (4E78B559)
AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
asmtxhci.sys                Fri Aug 16 15:28:42 2013 (520E7D6A)
asmthub3.sys                Fri Aug 16 15:28:54 2013 (520E7D76)
tap0901.sys                 Thu Aug 22 08:40:01 2013 (521606A1)
AODDriver2.sys              Tue Feb 11 06:06:52 2014 (52FA044C)
HWiNFO64A.SYS               Sun Nov 23 11:24:07 2014 (54720A27)
av2zgwf4.SYS                Thu Nov 27 07:14:42 2014 (547715B2)
sptd.sys                    Thu Dec 11 09:52:44 2014 (5489AFBC)
RTCore64.sys                Fri Apr 24 03:01:47 2015 (5539EA5B)
AtihdW76.sys                Mon May 18 12:48:42 2015 (555A17EA)
asstor64.sys                Tue Jun 16 23:40:25 2015 (5580EC29)
atikmpag.sys                Mon Jun 22 21:10:51 2015 (5588B21B)
atikmdag.sys                Mon Jun 22 21:34:51 2015 (5588B7BB)
dtlitescsibus.sys           Thu Sep 24 16:17:21 2015 (56045A51)
Rt64win7.sys                Thu Oct  1 06:24:08 2015 (560D09C8)
RTKVHD64.sys                Mon Oct  5 08:51:25 2015 (5612724D)
dtliteusbbus.sys            Sun Nov 29 19:11:50 2015 (565B9446)
ngvss.sys                   Thu Jan 28 10:56:16 2016 (56AA3A20)
aswKbd.sys                  Tue Feb  2 09:57:15 2016 (56B0C3CB)
aswRdr2.sys                 Tue Feb  2 09:57:35 2016 (56B0C3DF)
aswRvrt.sys                 Tue Feb  2 09:58:04 2016 (56B0C3FC)
aswHwid.sys                 Tue Feb  2 09:59:03 2016 (56B0C437)
aswStm.sys                  Tue Feb  2 10:26:19 2016 (56B0CA9B)
aswVmm.sys                  Tue Feb  9 15:14:20 2016 (56BA489C)
aswSP.sys                   Thu Feb 18 09:11:12 2016 (56C5D100)
aswMonFlt.sys               Wed Mar  9 04:11:37 2016 (56DFE8C9)
aswSnx.sys                  Wed Mar  9 04:12:46 2016 (56DFE90E)
vsdatant.sys                Tue Mar 22 00:53:42 2016 (56F0CFD6)
**************************Tue Apr 26 17:21:44.563 2016 (UTC - 4:00)**************************
ahrnje6j.SYS                Thu Nov 27 07:14:42 2014 (547715B2)
vsdatant.sys                Mon Nov  2 23:53:41 2015 (56383DD5)
**************************Thu Apr 21 10:32:12.469 2016 (UTC - 4:00)**************************
ay3v9rqm.SYS                Thu Nov 27 07:14:42 2014 (547715B2)
**************************Tue Apr 19 16:12:24.414 2016 (UTC - 4:00)**************************
acz613v2.SYS                Thu Nov 27 07:14:42 2014 (547715B2)
**************************Tue Apr 19 07:23:28.651 2016 (UTC - 4:00)**************************
afoh8kbn.SYS                Thu Nov 27 07:14:42 2014 (547715B2)

av2zgwf4.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
dtliteusbbus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
ahrnje6j.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
ay3v9rqm.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
acz613v2.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
afoh8kbn.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.





Edited by usasma, 08 May 2016 - 05:54 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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