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#1 Coregamer

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Posted 07 May 2016 - 04:06 AM

So I have had this popup randomly poping up for a few months and now I don´t like it anymore, I have always been clicking don´t install, yet it has still been poping up randomly, sometimes even 20 times in a row, other times, just 2x.

It happens randomly from hour to hour. Or from day to day / week to week.

How can I get rid of it?

Attached Files



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#2 nasdaq

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Posted 07 May 2016 - 08:30 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===


Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).
  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.
POST THE LOG FOR MY REVIEW.

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.

Click the Add reply button.
===


Please post the logs.

Wait for further instructions.

#3 Coregamer

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Posted 07 May 2016 - 09:57 AM

MBAM - Nothing

 

Second thing : 

# AdwCleaner v5.115 - Logfile created 07/05/2016 at 16:54:36
# Updated 01/05/2016 by Xplode
# Database : 2016-05-04.2 [Server]
# Operating system : Windows 10 Home  (X64)
# Username : Me - WINDOWSPC
# Running from : C:\Users\Me\Desktop\adwcleaner_5.115.exe
# Option : Scan
 
***** [ Services ] *****
 
 
***** [ Folders ] *****
 
Folder Found : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Free Youtube Downloader
Folder Found : C:\Program Files (x86)\Free Youtube Downloader
Folder Found : C:\Users\Me\AppData\Local\Google\Chrome\User Data\Default\Extensions\libedajeiljdoodmokbppgapcfbignci
Folder Found : C:\Users\Me\AppData\Local\Google\Chrome\User Data\Default\Extensions\ikohpdigmejobealimgaomhikpoebjgb
 
***** [ Files ] *****
 
File Found : C:\Users\Me\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Free Youtube Downloader.lnk
File Found : C:\Users\Me\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxps_rndntpmgnj-a.akamaihd.net_0.localstorage
File Found : C:\Users\Me\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxps_rndntpmgnj-a.akamaihd.net_0.localstorage-journal
File Found : C:\Users\Me\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxps_ustvstaticcdn1-a.akamaihd.net_0.localstorage
File Found : C:\Users\Me\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.azlyrics.com_0.localstorage
File Found : C:\Users\Me\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.azlyrics.com_0.localstorage-journal
 
***** [ DLL ] *****
 
 
***** [ WMI ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Scheduled tasks ] *****
 
 
***** [ Registry ] *****
 
Key Found : HKCU\Software\Classes\Applications\updater.exe
Key Found : HKLM\SOFTWARE\Classes\CLSID\{BA0C978D-D909-49B6-AFE2-8BDE245DC7E6}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{BA0C978D-D909-49B6-AFE2-8BDE245DC7E6}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{BA0C978D-D909-49B6-AFE2-8BDE245DC7E6}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{10921475-03CE-4E04-90CE-E2E7EF20C814}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{BA0C978D-D909-49B6-AFE2-8BDE245DC7E6}
 
***** [ Web browsers ] *****
 
[C:\Users\Me\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [Startup_URLs] Found : hxxp://mysearch.avg.com?cid={C356CEE3-CE55-4AA3-98AF-E57B159C526D}&mid=cced406682c747d2b4a1d15020cc343a-ad1491be2ce6c122f6b66faa90e70c2decf7d34c&lang=en&ds=co011&coid=avgtbdisco&cmpid=&pr=sa&d=2014-02-03 11:19:15&v=17.3.1.91&pid=safeguard&sg=&sap=hp
[C:\Users\Me\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [Startup_URLs] Found : hxxp://www.mystartsearch.com/?type=hp&ts=1422979282&from=smt&uid=INTELXSSDSC2CW120A3_CVCV424605EW120BGN
[C:\Users\Me\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [Startup_URLs] Found : hxxp://www.istartsurf.com/?type=hp&ts=1438284948&z=a7f7e883be1bfb40d6f6348g9z8c2bdo5bcz7bct1q&from=smt&uid=INTELXSSDSC2CW120A3_CVCV424605EW120BGN
[C:\Users\Me\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [Extension] Found : ikohpdigmejobealimgaomhikpoebjgb
[C:\Users\Me\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [Extension] Found : lfmhcpmkbdkbgbmkjoiopeeegenkdikp
[C:\Users\Me\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [Extension] Found : libedajeiljdoodmokbppgapcfbignci
 
*************************
 
C:\AdwCleaner\AdwCleaner[S1].txt - [4019 bytes] - [07/05/2016 16:43:19]
C:\AdwCleaner\AdwCleaner[S2].txt - [3668 bytes] - [07/05/2016 16:54:36]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S2].txt - [3741 bytes] ##########


#4 nasdaq

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Posted 08 May 2016 - 07:25 AM

Run the AdwCleaner tool and clean everything that was identified.

Let me know if the problem persists.

#5 nasdaq

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Posted 14 May 2016 - 06:56 AM

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/

#6 Coregamer

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Posted 15 May 2016 - 06:31 AM

I don´t think I ran that tool, but I didn´t see the popup appear anymore since.

Thanks for the link though.


Edited by Coregamer, 15 May 2016 - 06:32 AM.


#7 nasdaq

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Posted 15 May 2016 - 08:24 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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