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Wallpaper randomly turning black


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3 replies to this topic

#1 GoldMedal

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Posted 06 May 2016 - 07:48 PM

It's only portions at a time. If I drag and click it does even more of it. I've tried doing a clean install of my graphic drivers. Not sure if this is a malware issue or something else. I apologize if it's in the wrong section.



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#2 Slurppa

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Posted 08 May 2016 - 03:52 PM

Hi GoldMedal

Does the wallpaper turn back to normal again after restart? Does the whole wallpaper turn black or only portions of it?

:step1: Download 51a46ae42d560-malwarebytes_anti_malware.MalwareBytes Anti-Malware to your desktop.
  • Double-click mbam-setup-2.2.1.1043.exe to start the installation of Malwarebytes Anti-Malware.
  • Follow the instructions on your screen to complete the installation. You can find the complete installation procedure here.
  • Click the Scan Now button, a threat scan will start automatically.
  • MalwareBytes Anti-Malware will now check for the latest updates. Click Update Now if new updates are available.
  • Your computer is now being scanned, please do not use your computer during the scan.
  • If no threats were found, click View detailed log.
    • Click Export and save the log as a .txt file on your Desktop or another location.
  • If the scan detected any threats, click Remove Selected.
    • If you are prompted to restart computer click Yes.
    • After reboot, start Malwarebytes Anti-Malware again and click the History Tab at the top and select Application Logs.
    • Check the box next to Scan Log. Choose the most current scan double click it.
    • Click Export and save the log as a .txt file on your Desktop or another location.
Providing the MalwareBytes' Anti-Malware log file
  • Attach the log file you just saved to your next reply for further review.
:step2: Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • The tool will start to update the database, please wait a bit.
  • Click on I agree button.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Logfile button...a logfile (AdwCleaner[S#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved to C:\AdwCleaner.

Edited by Slurppa, 08 May 2016 - 03:52 PM.

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#3 GoldMedal

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Posted 08 May 2016 - 06:13 PM

Yes, a reboot fixes the issue but it always comes back. Most of the time it's only portions. Like if I were to click and drag it would do that entire area. Also if I pass over a desktop icon.

 

MBAM: Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 5/8/2016
Scan Time: 6:00 PM
Logfile: mbam.txt
Administrator: Yes

Version: 2.2.1.1043
Malware Database: v2016.05.08.04
Rootkit Database: v2016.05.06.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 10
CPU: x64
File System: NTFS
User: Ryan

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 302695
Time Elapsed: 5 min, 32 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)

 

ADW: # AdwCleaner v5.115 - Logfile created 08/05/2016 at 18:01:44
# Updated 01/05/2016 by Xplode
# Database : 2016-05-08.4 [Server]
# Operating system : Windows 10 Home  (X64)
# Username : Ryan - OFFICE
# Running from : C:\Users\Ryan\Desktop\AdwCleaner.exe
# Option : Scan
# Support : http://toolslib.net/forum

***** [ Services ] *****


***** [ Folders ] *****

Folder Found : C:\Users\Public\Documents\Downloaded Installers

***** [ Files ] *****


***** [ DLL ] *****


***** [ WMI ] *****


***** [ Shortcuts ] *****


***** [ Scheduled tasks ] *****


***** [ Registry ] *****


***** [ Web browsers ] *****

[C:\Users\Ryan\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Found : aol.com

*************************

C:\AdwCleaner\AdwCleaner[S2].txt - [933 bytes] - [07/05/2016 18:11:21]
C:\AdwCleaner\AdwCleaner[S3].txt - [855 bytes] - [08/05/2016 18:01:44]

########## EOF - C:\AdwCleaner\AdwCleaner[S3].txt - [927 bytes] ##########
 



#4 Slurppa

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Posted 08 May 2016 - 11:25 PM

Hi GoldMedal

Malwarebytes came out clean. After quick search it appears that your problem is not uncommon. I found few solutions from this Microsoft thread
you could try but since this does not appear to be malware related I suggest you create new thread in Windows 10 support forum.
 

Solutions you could try (taken from Microsoft support topic):

 

Solution 1: Delete the TranscodedWallpaper -

(it may be necessary to show hidden files in Folder Options).

 

Note: If you don't have your current wallpaper stored somewhere else I suggest you take backup of TranscodedWallpaper.jpg

 

1. Start Menu

2. Search Box: Type "TranscodedWallpaper.jpg," (w/out quotes)

    If you don't want to search the location is C:\Users\YourUserName\AppData\Roaming\Microsoft\Windows\Themes

3. Delete it, and Restart Windows 7.

 

Solution 2:  Run sfc /scannow -

 

1. Start Menu

2. Search Box, Type: "CMD" (w/out quotes).

3. Right Click on the CMD Icon and Run As Administrator.

4. In the Command Prompt Type: "sfc /scannow," (again,w/out quotes),

5. Let Run, it will fix most Windows System Errors, Restart the PC.


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