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Computer is slow


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#1 dlandeen

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Posted 06 May 2016 - 07:21 AM

Hi,

I believe I have a virus because mu PC is very slow. I installed a new hard drive and loaded the operating system from the manufacturer. It was okay at first, but now very slow.

Thanks for your help!

Doug



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#2 nasdaq

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Posted 06 May 2016 - 08:05 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).
  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.
POST THE LOG FOR MY REVIEW.

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===

Please let me know if the problem persists.

#3 dlandeen

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Posted 06 May 2016 - 04:35 PM

Hello,

Attached is the log from Malwarebytes

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 5/6/2016
Scan Time: 10:47 AM
Logfile: Malwarebytes Log.txt
Administrator: Yes

Version: 2.2.1.1043
Malware Database: v2016.05.06.05
Rootkit Database: v2016.04.17.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Doug

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 324407
Time Elapsed: 12 min, 15 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)



#4 dlandeen

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Posted 06 May 2016 - 04:40 PM

Hello,

Attached is from Adware.

 

# AdwCleaner v5.115 - Logfile created 06/05/2016 at 17:37:16
# Updated 01/05/2016 by Xplode
# Database : 2016-05-04.2 [Server]
# Operating system : Windows 7 Home Premium Service Pack 1 (X64)
# Username : Doug - DOUG-PC
# Running from : C:\Users\Doug\Downloads\adwcleaner_5.115.exe
# Option : Scan
# Support : http://toolslib.net/forum

***** [ Services ] *****


***** [ Folders ] *****

Folder Found : C:\ProgramData\Best Buy pc app
Folder Found : C:\ProgramData\Application Data\Best Buy pc app

***** [ Files ] *****


***** [ DLL ] *****


***** [ WMI ] *****


***** [ Shortcuts ] *****


***** [ Scheduled tasks ] *****


***** [ Registry ] *****

Key Found : HKLM\SOFTWARE\Classes\protector_dll.ProtectorBho
Key Found : HKLM\SOFTWARE\Classes\protector_dll.ProtectorBho.1
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Best Buy pc app

***** [ Web browsers ] *****

[C:\Users\Doug\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Found : aol.com
[C:\Users\Doug\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Found : ask.com

*************************

C:\AdwCleaner\AdwCleaner[S1].txt - [1178 bytes] - [06/05/2016 17:37:16]

########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [1251 bytes] ##########
 



#5 nasdaq

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Posted 07 May 2016 - 07:26 AM

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.

Click the Add reply button.
===


Please post the logs.

#6 dlandeen

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Posted 09 May 2016 - 10:45 AM

Attached are the log files from Farbar recovery scan

 

Thanks.Attached File  Addition.txt   28.89KB   2 downloadsAttached File  FRST.txt   239.86KB   4 downloads



#7 nasdaq

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Posted 09 May 2016 - 01:14 PM

Run the AdwCleaner tool and remove everything that is listed.
===


Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.
 
start


CreateRestorePoint:
EmptyTemp:
CloseProcesses:

HKLM\...\Run: [] => [X]
Toolbar: HKU\S-1-5-21-2280388635-4279370239-884422417-1000 -> No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} -  No File
Toolbar: HKU\S-1-5-21-2280388635-4279370239-884422417-1000 -> No Name - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} -  No File
FF Plugin: @microsoft.com/GENUINE -> disabled [No File]
FF Plugin-x32: @microsoft.com/GENUINE -> disabled [No File]
CHR Extension: (Chrome Web Store Payments) - C:\Users\Doug\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2016-05-05]
Task: {2F57269B-1E09-4E2D-AB1E-B0FDAC7D279C} - \Microsoft\Windows\WindowsBackup\ConfigNotification -> No File <==== ATTENTION
Task: {AC4E5ACF-89F7-4220-BA21-81EE183975E2} - \Microsoft\Windows\Application Experience\AitAgent -> No File <==== ATTENTION
Task: {CEE64558-E1A7-4D9D-80A7-2001912BE5B5} - \Microsoft\Windows\MemoryDiagnostic\CorruptionDetector -> No File <==== ATTENTION
Task: {FA2BC0A6-8D4B-458A-85C8-2B8C72487513} - \Microsoft\Windows\MemoryDiagnostic\DecompressionFailureDetector -> No File <==== ATTENTION
C:\Users\Doug\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Your version of Java is outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.

You can manually check your present version and update as recommended.
https://www.java.com/en/download/installed.jsp

Be careful not to install malware posing as Java update!
Important read this blog.
http://blog.trendmicro.com/trendlabs-security-intelligence/malware-poses-as-an-update-for-java-0-day-fix/

Quoted from the page.
"In light of the recent events surrounding Java, users must seriously consider their use of Java. Do they really need it? If yes, make sure that users follow the steps we recommended and get the security update directly from the official oracle website." at:
http://www.oracle.com/technetwork/java/javase/downloads/index.html

How to disable Java in your browsers
http://www.infoworld.com/t/web-browsers/how-disable-java-in-your-browsers-210882

If still present after the update you can remove the old version(s) of Java via the Control Panel > Programs and Features applet.
Java™ 6 Update 20 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83216020FF}) (Version: 6.0.200 - Sun Microsystems, Inc.)

===


How is the computer running now?

#8 dlandeen

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Posted 09 May 2016 - 02:24 PM

Hello,

 

Thanks for your help. Included is the Fixlog.txt

 

Doug

 

Fix result of Farbar Recovery Scan Tool (x64) Version:07-05-2016
Ran by Doug (2016-05-09 15:04:03) Run:1
Running from C:\Users\Doug\Downloads
Loaded Profiles: Doug (Available Profiles: Doug)
Boot Mode: Normal
==============================================

fixlist content:
*****************
start


CreateRestorePoint:
EmptyTemp:
CloseProcesses:

HKLM\...\Run: [] => [X]
Toolbar: HKU\S-1-5-21-2280388635-4279370239-884422417-1000 -> No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} -  No File
Toolbar: HKU\S-1-5-21-2280388635-4279370239-884422417-1000 -> No Name - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} -  No File
FF Plugin: @microsoft.com/GENUINE -> disabled [No File]
FF Plugin-x32: @microsoft.com/GENUINE -> disabled [No File]
CHR Extension: (Chrome Web Store Payments) - C:\Users\Doug\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2016-05-05]
Task: {2F57269B-1E09-4E2D-AB1E-B0FDAC7D279C} - \Microsoft\Windows\WindowsBackup\ConfigNotification -> No File <==== ATTENTION
Task: {AC4E5ACF-89F7-4220-BA21-81EE183975E2} - \Microsoft\Windows\Application Experience\AitAgent -> No File <==== ATTENTION
Task: {CEE64558-E1A7-4D9D-80A7-2001912BE5B5} - \Microsoft\Windows\MemoryDiagnostic\CorruptionDetector -> No File <==== ATTENTION
Task: {FA2BC0A6-8D4B-458A-85C8-2B8C72487513} - \Microsoft\Windows\MemoryDiagnostic\DecompressionFailureDetector -> No File <==== ATTENTION
C:\Users\Doug\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda

End
*****************

Restore point was successfully created.
Processes closed successfully.
HKLM\Software\Microsoft\Windows\CurrentVersion\Run\\ => value removed successfully
HKU\S-1-5-21-2280388635-4279370239-884422417-1000\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{2318C2B1-4965-11D4-9B18-009027A5CD4F} => value removed successfully
HKCR\CLSID\{2318C2B1-4965-11D4-9B18-009027A5CD4F} => key not found.
HKU\S-1-5-21-2280388635-4279370239-884422417-1000\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} => value removed successfully
HKCR\CLSID\{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} => key not found.
"HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE" => key removed successfully
"HKLM\Software\Wow6432Node\MozillaPlugins\@microsoft.com/GENUINE" => key removed successfully
C:\Users\Doug\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda => moved successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{2F57269B-1E09-4E2D-AB1E-B0FDAC7D279C}" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{2F57269B-1E09-4E2D-AB1E-B0FDAC7D279C}" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\WindowsBackup\ConfigNotification" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{AC4E5ACF-89F7-4220-BA21-81EE183975E2}" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{AC4E5ACF-89F7-4220-BA21-81EE183975E2}" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Application Experience\AitAgent" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{CEE64558-E1A7-4D9D-80A7-2001912BE5B5}" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{CEE64558-E1A7-4D9D-80A7-2001912BE5B5}" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\MemoryDiagnostic\CorruptionDetector" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{FA2BC0A6-8D4B-458A-85C8-2B8C72487513}" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{FA2BC0A6-8D4B-458A-85C8-2B8C72487513}" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\MemoryDiagnostic\DecompressionFailureDetector" => key removed successfully
"C:\Users\Doug\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda" => not found.
EmptyTemp: => 1.2 GB temporary data Removed.


The system needed a reboot.

==== End of Fixlog 15:04:57 ====



#9 dlandeen

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Posted 09 May 2016 - 02:33 PM

Hi,

 

It seems much faster. what do you recommend as far a virus protection?

 

Thank you,

 

I appreciate your help!



#10 nasdaq

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Posted 10 May 2016 - 06:47 AM

Virus protection detailed on this page.

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/

#11 nasdaq

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Posted 16 May 2016 - 07:45 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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