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Posted 05 May 2016 - 08:43 PM
Posted 05 May 2016 - 11:32 PM
if win7 came with the computer there should be a sticker on the computer somewhere with the product code on it, if you installed it your self there will be a code on the case some where
Posted 06 May 2016 - 04:30 PM
Did you recently purchase this computer, and if so, did you get it from an established source such as a retail store, etc?
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Posted 06 May 2016 - 04:40 PM
.... We are running win 7 home. We keep getting a pop up saying we don't have the right key. How can we fix this?
If Win7 came with the PC it is an OEM license (system builder or volume license). If volume license the PC maker should have an explanation for this. Either OEM version however is required by MS to have a Certificate of Authority (COA) on the outside of the case, or just inside the case or inside the battery compartment on a laptop. These COA's came with the disk in a system builder or with a disk or the volume purchased. The COAs have a unique product key printed on them. Just to confuse you the volume license product key is identical on all installations under that license, but the COA that is to be affixed to all installations is unique and not the same as the vendor product key. It is intended for a repair installation of the motherboard under the EULA (MS' user agreement). But it can be used.
The other type of licenses came with a Win7 Retail or Update disk. These product keys are affixed to the box the disk came in and can be reused on any computer (only one PC at a time however). Lose the box, lose the license though the product key can be recovered using Belarc Advisor, Magic jelly Beans or some other recovery app. Works also on a system builder OEM key. Doesn't work on an a volume license OEM key unless it has been changed to the one on the outside of the case. The OEM OS is supposed to remain with the the system it was installed upon.
Edited by Fascist Nation, 06 May 2016 - 04:53 PM.
Posted 07 May 2016 - 10:16 AM
If possible, please post a screenshot of mentioned popup.
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