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Help, our files are encrypted and I don't have any clue about ransomware

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#1 Shopnet


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Posted 05 May 2016 - 02:06 AM

Hi!, yesterday one of our collegues was infected with some kind of Crypto virus. There is some things strange, virus don't change wallpaper and apparently can't encrypt some directories..

We don't have any clue about that variant, and we don't know if we can try to decrypt files infected. I try to run our antivirus (Shopos), Malwarebytes, and others ..and none of that detects nothing.


Uninstall Java, Flashplayer and QuickTime. Delete all temporary files... and we don't see nothing strange. User has no idea about how infection come. Don't remember any suspicious mail, or web.


But we have many many encrypted files... and we don't know if we have any chance to decrypt them.


Extensions of files are: ".id-7350961349_help@restorefiles.info" .


..so can anyone help us, please? ,.. some advice or similar? ,,,


Thank you so much in advance.



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#2 redvil


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Posted 05 May 2016 - 03:08 AM

same problem here

same extension of file except for some numbers

help please

i sent some types of file to your site for investigation

#3 Shopnet

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Posted 05 May 2016 - 04:45 AM

Hi! Redvil... I'm totally new on that fórum... how can I upload some files to site for investigation like you do? ... I can't find "upload" button ...


#4 quietman7


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Posted 05 May 2016 - 05:38 AM

It is believed these "@" infections are part of a ransomware kit that different affiliates utilize with their own payment email addresses and explains why so many variants have been reported.

The id-7350961349_help@restorefiles.info variant has already been reported here and here.

Rather than have everyone with individual topics, it would be best (and more manageable for staff) if you posted any more questions, comments or requests for assistance in the above support topic discussion...it includes experiences by experts, a variety of IT consultants, end users and company reps who have been affected by ransomware infections. Doing that will also ensure you receive proper assistance from our crypto malware experts since they may not see this thread. To avoid unnecessary confusion, this topic is closed.

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