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Adobe Acrobat DC Crashes Multiple Times/Day


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#1 ChewieBearStare

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Posted 04 May 2016 - 04:50 AM

I am self-employed, and my clients send me quite a few PDF documents in the course of my work. The volume has been especially heavy for the past few weeks. Unfortunately, Acrobat DC has been crashing multiple times per day. At first I thought it was because I had five or six PDFs open, but it also happens when I am looking at just one or two files. If I try to scroll down, the screen freezes briefly, and then it says "Not Responding" up in the left corner of my screen. I get the "Windows is searching for a solution" notification after it crashes. 

 

I looked at the Adobe website and tried the listed fix (checking AppData to see if it had the right files), but it didn't work. Any suggestions? This is in Windows 10 on a Dell Inspiron 15. Thank you.



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#2 usasma

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Posted 04 May 2016 - 06:45 AM

Several suggestions:

1)  Uninstall Adobe and try the built in W10 reader (in my system it opens in Edge)

2)  Right click on the PDF and select "Open with", then try each of the options to see which works best for you.

3)  If you stll want Adobe, reinstall it and see if it works after the reinstall.

4)  If all that doesn't work, try another free PDF reader (I used FoxIt for years - until I switched to the W10 beta (about 15 months ago).


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