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Problem viewing only one site?


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#1 mystic12

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Posted 03 May 2016 - 02:35 PM

Hey guys, someone has an XP machine and all of a sudden only one site he visits [his website] is not showing as it used to, that site shows out of whack with both IE and FF. Only way to get the site to show as normal will be when he goes to VIEW and Zoom Out two times in succession, any ideas what's going on here or how to fix it please?


Edited by hamluis, 03 May 2016 - 03:45 PM.
Moved from XP to Web Browsing/Email - Hamluis.


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#2 ScathEnfys

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Posted 03 May 2016 - 10:15 PM

If the website is his website, then did he set any developer options that he may have forgotten about? Can you provide screenshots?
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#3 mystic12

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Posted 04 May 2016 - 05:21 AM

This has to be related to his pc's as all of a sudden his win7 pc started showing the site correctly.



#4 ScathEnfys

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Posted 04 May 2016 - 10:31 AM

Have him do the following on his PC that is having the issue:
Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files
  • List Restore Points
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
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#5 mystic12

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Posted 04 May 2016 - 10:39 AM

I will pass on this info to the person, thanks!






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