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i can't remove orion.zerohorizon and similar pop-up in Firefox


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13 replies to this topic

#1 nickjalley

nickjalley

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Posted 03 May 2016 - 12:53 PM

Hi guys,
I have a problem with my personal browser Firefox. While i'm surfing on internet, after few minutes, it opens a pop-up orion.zerohorizon.net that show me a window called Windows 10 free. I trying to remove this annoying pop-up but i'm failing to remove that trash. So, i wish remove totally from my browser and i want surfing quietly without this maddening 'malware'. I'm trying to remove this malware with different software but i no have success. Anyone have idea what i can do?? Help me.
 
Thanks
 
ps:I already trying to reinstall e resetting the options with no success.
 
NickjAlley

Edit: Moved topic from Virus, Trojan, Spyware, and Malware Removal Logs to the more appropriate forum. ~ Animal

BC AdBot (Login to Remove)

 


#2 Broni

Broni

    The Coolest BC Computer


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  • Location:Daly City, CA
  • Local time:03:15 AM

Posted 03 May 2016 - 10:38 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.4.5.2467.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 nickjalley

nickjalley
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  • Local time:12:15 PM

Posted 04 May 2016 - 10:58 AM

Thank you for your answer :) i followed all steps that you recommend me, avoid the Malwarebytes Anti-Malware step that i had already done. This is the result of the scan:

 

-Checkup.txt

 Results of screen317's Security Check version 1.014 --- 12/23/15  
   x86 (UAC is enabled)  
 Internet Explorer 11  
[b][u]``````````````Antivirus/Firewall Check:``````````````[/b][/u] 
Avira Antivirus    
Windows Defender   
 Antivirus up to date!   
[b][u]`````````Anti-malware/Other Utilities Check:`````````[/b][/u] 
 SpyHunter     
 Java 8 Update 40  
 Java 8 Update 74  
 Java 8 Update 77  
 [color=red][b]Java version 32-bit out of Date![/b][/color] 
 Adobe Flash Player 	21.0.0.213  
 Mozilla Firefox (46.0) 
 Google Chrome (50.0.2661.94) 
 Google Chrome (SetupMetrics.pma..) 
[b][u]````````Process Check: objlist.exe by Laurent````````[/b][/u]  
 Avira Antivir avgnt.exe 
 Avira Antivir avguard.exe 
 Avira Antivirus sched.exe  
 Avira Antivirus avshadow.exe  
[b][u]`````````````````System Health check`````````````````[/b][/u] 
 Total Fragmentation on Drive C::  
[b][u]````````````````````End of Log``````````````````````[/b][/u] 

-FSS.txt

Farbar Service Scanner Version: 27-01-2016
Ran by acamm (administrator) on 04-05-2016 at 16:37:21
Running from "C:\Users\acamm\Desktop"
Microsoft Windows 10 Home  (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy: 
==================


System Restore:
============

System Restore Policy: 
========================


Security Center:
============


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is set to Demand. The default start type is Auto.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.


Windows Autoupdate Disabled Policy: 
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.


Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\system32\nsisvc.dll => File is digitally signed
C:\Windows\system32\Drivers\nsiproxy.sys => File is digitally signed
C:\Windows\system32\Drivers\afd.sys => File is digitally signed
C:\Windows\system32\Drivers\tdx.sys => File is digitally signed
C:\Windows\system32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\system32\dnsrslvr.dll => File is digitally signed
C:\Windows\system32\dnsapi.dll => File is digitally signed
C:\Windows\system32\mpssvc.dll => File is digitally signed
C:\Windows\system32\bfe.dll => File is digitally signed
C:\Windows\system32\Drivers\mpsdrv.sys => File is digitally signed
C:\Windows\system32\SDRSVC.dll => File is digitally signed
C:\Windows\system32\vssvc.exe => File is digitally signed
C:\Windows\system32\wscsvc.dll => File is digitally signed
C:\Windows\system32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\system32\wuaueng.dll => File is digitally signed
C:\Windows\system32\qmgr.dll => File is digitally signed
C:\Windows\system32\es.dll => File is digitally signed
C:\Windows\system32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\system32\ipnathlp.dll => File is digitally signed
C:\Windows\system32\iphlpsvc.dll => File is digitally signed
C:\Windows\system32\svchost.exe => File is digitally signed
C:\Windows\system32\rpcss.dll => File is digitally signed


**** End of log ****

-MTB.txt

MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by acamm (administrator) on 04-05-2016 at 16:40:15
Running from "C:\Users\acamm\Desktop"
Microsoft Windows 10 Home  (X86)
Model: X550LA Manufacturer: ASUSTeK COMPUTER INC.
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ============================== 

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ============================== 

"network.proxy.type", 4
========================= IP Configuration: ================================

802.11n Wireless LAN Card = Wi-Fi (Connected)
TAP-Windows Adapter V9 = Ethernet 2 (Connected)
VirtualBox Host-Only Ethernet Adapter = VirtualBox Host-Only Network (Connected)
Realtek PCIe GBE Family Controller = Ethernet (Media disconnected)


# ----------------------------------
# Configurazione IPv4
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled taskoffload=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Connessione alla rete locale (LAN)* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Connessione alla rete locale (LAN)* 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="VirtualBox Host-Only Network" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Connessione di rete Bluetooth" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
add address name="VirtualBox Host-Only Network" address=192.168.56.1 mask=255.255.255.0
add address name="Ethernet 2" address=169.254.123.122 mask=255.255.0.0


popd
# Fine configurazione IPv4



Configurazione IP di Windows

   Nome host . . . . . . . . . . . . . . : DESKTOP-2MGB29D
   Suffisso DNS primario . . . . . . . . : 
   Tipo nodo . . . . . . . . . . . . . . : Ibrido
   Routing IP abilitato. . . . . . . . . : No
   Proxy WINS abilitato . . . . . . . .  : No
   Elenco di ricerca suffissi DNS. . . . : fastwebnet.it

Scheda Ethernet Ethernet:

   Stato supporto. . . . . . . . . . . . : Supporto disconnesso
   Suffisso DNS specifico per connessione: 
   Descrizione . . . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Indirizzo fisico. . . . . . . . . . . : 78-24-AF-A6-E8-F1
   DHCP abilitato. . . . . . . . . . . . : S
   Configurazione automatica abilitata   : S

Scheda LAN wireless Connessione alla rete locale (LAN)* 2:

   Stato supporto. . . . . . . . . . . . : Supporto disconnesso
   Suffisso DNS specifico per connessione: 
   Descrizione . . . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Indirizzo fisico. . . . . . . . . . . : 9C-AD-97-50-06-23
   DHCP abilitato. . . . . . . . . . . . : S
   Configurazione automatica abilitata   : S

Scheda Ethernet VirtualBox Host-Only Network:

   Suffisso DNS specifico per connessione: 
   Descrizione . . . . . . . . . . . . . : VirtualBox Host-Only Ethernet Adapter
   Indirizzo fisico. . . . . . . . . . . : 0A-00-27-00-00-00
   DHCP abilitato. . . . . . . . . . . . : No
   Configurazione automatica abilitata   : S
   Indirizzo IPv6 locale rispetto al collegamento . : fe80::f4a8:af2b:b876:5756%3(Preferenziale) 
   Indirizzo IPv4. . . . . . . . . . . . : 192.168.56.1(Preferenziale) 
   Subnet mask . . . . . . . . . . . . . : 255.255.255.0
   Gateway predefinito . . . . . . . . . : 
   IAID DHCPv6 . . . . . . . . . . . : 386531367
   DUID Client DHCPv6. . . . . . . . : 00-01-00-01-1E-6B-7F-CE-78-24-AF-A6-E8-F1
   Server DNS . . . . . . . . . . . . .  : 8.8.8.8
                                           8.8.4.4
                                           4.2.2.1
                                           4.2.2.2
                                           208.67.222.222
                                           208.67.220.220
                                           8.26.56.26
                                           8.20.247.20
                                           156.154.70.1
                                           156.154.71.1
   NetBIOS su TCP/IP . . . . . . . . . . : Attivato

Scheda LAN wireless Wi-Fi:

   Suffisso DNS specifico per connessione: fastwebnet.it
   Descrizione . . . . . . . . . . . . . : 802.11n Wireless LAN Card
   Indirizzo fisico. . . . . . . . . . . : 9C-AD-97-50-06-21
   DHCP abilitato. . . . . . . . . . . . : S
   Configurazione automatica abilitata   : S
   Indirizzo IPv6 locale rispetto al collegamento . : fe80::891d:d254:3863:1959%17(Preferenziale) 
   Indirizzo IPv4. . . . . . . . . . . . : 192.168.1.131(Preferenziale) 
   Subnet mask . . . . . . . . . . . . . : 255.255.255.0
   Lease ottenuto. . . . . . . . . . . . : mercoled 4 maggio 2016 11:31:11
   Scadenza lease . . . . . . . . . . .  : mercoled 4 maggio 2016 17:01:12
   Gateway predefinito . . . . . . . . . : 192.168.1.254
   Server DHCP . . . . . . . . . . . . . : 192.168.1.254
   IAID DHCPv6 . . . . . . . . . . . : 94154135
   DUID Client DHCPv6. . . . . . . . : 00-01-00-01-1E-6B-7F-CE-78-24-AF-A6-E8-F1
   Server DNS . . . . . . . . . . . . .  : 8.8.8.8
                                           8.8.4.4
   Server WINS primario . . . . . . . .  : 192.168.1.254
   NetBIOS su TCP/IP . . . . . . . . . . : Attivato

Scheda Ethernet Ethernet 2:

   Suffisso DNS specifico per connessione: 
   Descrizione . . . . . . . . . . . . . : TAP-Windows Adapter V9
   Indirizzo fisico. . . . . . . . . . . : 00-FF-7E-CF-2F-2D
   DHCP abilitato. . . . . . . . . . . . : No
   Configurazione automatica abilitata   : S
   Indirizzo IPv6 locale rispetto al collegamento . : fe80::2044:8ceb:4c80:dc29%16(Preferenziale) 
   Indirizzo IPv4. . . . . . . . . . . . : 169.254.123.122(Preferenziale) 
   Subnet mask . . . . . . . . . . . . . : 255.255.0.0
   Gateway predefinito . . . . . . . . . : 
   IAID DHCPv6 . . . . . . . . . . . : 620822398
   DUID Client DHCPv6. . . . . . . . : 00-01-00-01-1E-6B-7F-CE-78-24-AF-A6-E8-F1
   Server DNS . . . . . . . . . . . . .  : 8.8.8.8
                                           8.8.4.4
                                           4.2.2.1
                                           4.2.2.2
                                           208.67.222.222
                                           208.67.220.220
                                           8.26.56.26
                                           8.20.247.20
                                           156.154.70.1
                                           156.154.71.1
   NetBIOS su TCP/IP . . . . . . . . . . : Disattivato
Server:  google-public-dns-a.google.com
Address:  8.8.8.8

Nome:    google.com
Addresses:  2a00:1450:4001:816::200e
	  172.217.21.174


Esecuzione di Ping google.com [172.217.21.174] con 32 byte di dati:
Risposta da 172.217.21.174: byte=32 durata=13ms TTL=52
Risposta da 172.217.21.174: byte=32 durata=13ms TTL=52

Statistiche Ping per 172.217.21.174:
    Pacchetti: Trasmessi = 2, Ricevuti = 2, 
    Persi = 0 (0% persi),
Tempo approssimativo percorsi andata/ritorno in millisecondi:
    Minimo = 13ms, Massimo =  13ms, Medio =  13ms
Server:  google-public-dns-a.google.com
Address:  8.8.8.8

Nome:    yahoo.com
Addresses:  2001:4998:c:a06::2:4008
	  2001:4998:44:204::a7
	  2001:4998:58:c02::a9
	  206.190.36.45
	  98.138.253.109
	  98.139.183.24


Esecuzione di Ping yahoo.com [98.138.253.109] con 32 byte di dati:
Risposta da 98.138.253.109: byte=32 durata=145ms TTL=49
Risposta da 98.138.253.109: byte=32 durata=146ms TTL=49

Statistiche Ping per 98.138.253.109:
    Pacchetti: Trasmessi = 2, Ricevuti = 2, 
    Persi = 0 (0% persi),
Tempo approssimativo percorsi andata/ritorno in millisecondi:
    Minimo = 145ms, Massimo =  146ms, Medio =  145ms

Esecuzione di Ping 127.0.0.1 con 32 byte di dati:
Risposta da 127.0.0.1: byte=32 durata<1ms TTL=128
Risposta da 127.0.0.1: byte=32 durata<1ms TTL=128

Statistiche Ping per 127.0.0.1:
    Pacchetti: Trasmessi = 2, Ricevuti = 2, 
    Persi = 0 (0% persi),
Tempo approssimativo percorsi andata/ritorno in millisecondi:
    Minimo = 0ms, Massimo =  0ms, Medio =  0ms
===========================================================================
Elenco interfacce
  2...78 24 af a6 e8 f1 ......Realtek PCIe GBE Family Controller
  9...9c ad 97 50 06 23 ......Microsoft Wi-Fi Direct Virtual Adapter
  3...0a 00 27 00 00 00 ......VirtualBox Host-Only Ethernet Adapter
 17...9c ad 97 50 06 21 ......802.11n Wireless LAN Card
 16...00 ff 7e cf 2f 2d ......TAP-Windows Adapter V9
  1...........................Software Loopback Interface 1
===========================================================================

IPv4 Tabella route
===========================================================================
Route attive:
     Indirizzo rete             Mask          Gateway     Interfaccia Metrica
          0.0.0.0          0.0.0.0    192.168.1.254    192.168.1.131     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      169.254.0.0      255.255.0.0         On-link   169.254.123.122    286
  169.254.123.122  255.255.255.255         On-link   169.254.123.122    286
  169.254.255.255  255.255.255.255         On-link   169.254.123.122    286
      192.168.1.0    255.255.255.0         On-link     192.168.1.131    281
    192.168.1.131  255.255.255.255         On-link     192.168.1.131    281
    192.168.1.255  255.255.255.255         On-link     192.168.1.131    281
     192.168.56.0    255.255.255.0         On-link      192.168.56.1    266
     192.168.56.1  255.255.255.255         On-link      192.168.56.1    266
   192.168.56.255  255.255.255.255         On-link      192.168.56.1    266
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.56.1    266
        224.0.0.0        240.0.0.0         On-link   169.254.123.122    286
        224.0.0.0        240.0.0.0         On-link     192.168.1.131    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.56.1    266
  255.255.255.255  255.255.255.255         On-link   169.254.123.122    286
  255.255.255.255  255.255.255.255         On-link     192.168.1.131    281
===========================================================================
Route permanenti:
  Nessuna

IPv6 Tabella route
===========================================================================
Route attive:
 Interf Metrica Rete Destinazione      Gateway
  1    306 ::1/128                  On-link
  3    266 fe80::/64                On-link
 16    286 fe80::/64                On-link
 17    281 fe80::/64                On-link
 16    286 fe80::2044:8ceb:4c80:dc29/128
                                    On-link
 17    281 fe80::891d:d254:3863:1959/128
                                    On-link
  3    266 fe80::f4a8:af2b:b876:5756/128
                                    On-link
  1    306 ff00::/8                 On-link
  3    266 ff00::/8                 On-link
 16    286 ff00::/8                 On-link
 17    281 ff00::/8                 On-link
===========================================================================
Route permanenti:
  Nessuna
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\napinsp.dll [55808] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\NLAapi.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\system32\winrnr.dll [23552] (Microsoft Corporation)
Catalog5 06 C:\Windows\system32\mswsock.dll [317280] (Microsoft Corporation)
Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog5 08 C:\Windows\system32\wshbth.dll [51712] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [317280] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [317280] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [317280] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [317280] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [317280] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [317280] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [317280] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [317280] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [317280] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [317280] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [317280] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [317280] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/04/2016 04:39:02 PM) (Source: Application Hang) (User: )
Description: Il programma FSS.exe versione 27.1.2016.0 non interagisce più con Windows ed è stato chiuso. Per vedere se sono disponibili ulteriori informazioni sul problema, verificare la cronologia del problema in Sicurezza e manutenzione nel Pannello di controllo.

ID processo: 1554

Ora di avvio: 01d1a6126a42c6a3

Ora di chiusura: 4294967295

Percorso applicazione: C:\Users\acamm\Desktop\FSS.exe

ID segnalazione: f0c1e4c1-1205-11e6-8d29-7824afa6e8f1

Nome completo pacchetto che ha generato l'errore: 

ID applicazione relativo al pacchetto che ha generato l'errore:

Error: (05/04/2016 11:31:08 AM) (Source: DPTF) (User: )
Description: Intel(R) Dynamic Platform and Thermal Framework : ESIF(8.1.10604.207) TYPE: ERROR

DPTF Build Version:  8.1.10604.207
DPTF Build Date:  Sep 14 2015 13:13:30
Source File:  ..\..\..\Sources\Manager\WIPolicyCreateAll.cpp @ line 59
Executing Function:  WIPolicyCreateAll::execute
Message:  Unhandled exception caught during execution of work item
Policy File Name:  DptfPolicyPassive.dll
Framework Event:  PolicyCreate [27]
Exception Function:  PolicyManager::createPolicy
Exception Text:  

DPTF Build Version:  8.1.10604.207
DPTF Build Date:  Sep 14 2015 13:13:30
Source File:  ..\..\..\Sources\Manager\EsifServices.cpp @ line 457
Executing Function:  EsifServices::primitiveExecuteGet
Message:  Error returned from ESIF services interface function call
Participant:  NoParticipant
Domain:  NoDomain
ESIF Primitive:  GET_THERMAL_RELATIONSHIP_TABLE [91]
ESIF Instance:  255
ESIF Return Code:  ESIF_E_UNSUPPORTED_ACTION_TYPE [1202]

Error: (05/04/2016 11:31:08 AM) (Source: DPTF) (User: )
Description: Intel(R) Dynamic Platform and Thermal Framework : ESIF(8.1.10604.207) TYPE: ERROR

DPTF Build Version:  8.1.10604.207
DPTF Build Date:  Sep 14 2015 13:13:30
Source File:  ..\..\..\Sources\Manager\WIPolicyCreateAll.cpp @ line 59
Executing Function:  WIPolicyCreateAll::execute
Message:  Unhandled exception caught during execution of work item
Policy File Name:  DptfPolicyActive.dll
Framework Event:  PolicyCreate [27]
Exception Function:  PolicyManager::createPolicy
Exception Text:  

DPTF Build Version:  8.1.10604.207
DPTF Build Date:  Sep 14 2015 13:13:30
Source File:  ..\..\..\Sources\Manager\EsifServices.cpp @ line 457
Executing Function:  EsifServices::primitiveExecuteGet
Message:  Error returned from ESIF services interface function call
Participant:  NoParticipant
Domain:  NoDomain
ESIF Primitive:  GET_ACTIVE_RELATIONSHIP_TABLE [89]
ESIF Instance:  255
ESIF Return Code:  ESIF_E_UNSUPPORTED_ACTION_TYPE [1202]

Error: (05/03/2016 04:47:24 PM) (Source: Application Hang) (User: )
Description: Il programma CKScanner.exe versione 2.5.1.1 non interagisce più con Windows ed è stato chiuso. Per vedere se sono disponibili ulteriori informazioni sul problema, verificare la cronologia del problema in Sicurezza e manutenzione nel Pannello di controllo.

ID processo: 1ef4

Ora di avvio: 01d1a54a9525cc2b

Ora di chiusura: 2

Percorso applicazione: C:\Users\acamm\Downloads\CKScanner.exe

ID segnalazione: e97e55ea-113d-11e6-8d28-7824afa6e8f1

Nome completo pacchetto che ha generato l'errore: 

ID applicazione relativo al pacchetto che ha generato l'errore:

Error: (05/03/2016 12:35:13 PM) (Source: DPTF) (User: )
Description: Intel(R) Dynamic Platform and Thermal Framework : ESIF(8.1.10604.207) TYPE: ERROR

DPTF Build Version:  8.1.10604.207
DPTF Build Date:  Sep 14 2015 13:13:30
Source File:  ..\..\..\Sources\Manager\WIPolicyCreateAll.cpp @ line 59
Executing Function:  WIPolicyCreateAll::execute
Message:  Unhandled exception caught during execution of work item
Policy File Name:  DptfPolicyPassive.dll
Framework Event:  PolicyCreate [27]
Exception Function:  PolicyManager::createPolicy
Exception Text:  

DPTF Build Version:  8.1.10604.207
DPTF Build Date:  Sep 14 2015 13:13:30
Source File:  ..\..\..\Sources\Manager\EsifServices.cpp @ line 457
Executing Function:  EsifServices::primitiveExecuteGet
Message:  Error returned from ESIF services interface function call
Participant:  NoParticipant
Domain:  NoDomain
ESIF Primitive:  GET_THERMAL_RELATIONSHIP_TABLE [91]
ESIF Instance:  255
ESIF Return Code:  ESIF_E_UNSUPPORTED_ACTION_TYPE [1202]

Error: (05/03/2016 12:35:09 PM) (Source: DPTF) (User: )
Description: Intel(R) Dynamic Platform and Thermal Framework : ESIF(8.1.10604.207) TYPE: ERROR

DPTF Build Version:  8.1.10604.207
DPTF Build Date:  Sep 14 2015 13:13:30
Source File:  ..\..\..\Sources\Manager\WIPolicyCreateAll.cpp @ line 59
Executing Function:  WIPolicyCreateAll::execute
Message:  Unhandled exception caught during execution of work item
Policy File Name:  DptfPolicyActive.dll
Framework Event:  PolicyCreate [27]
Exception Function:  PolicyManager::createPolicy
Exception Text:  

DPTF Build Version:  8.1.10604.207
DPTF Build Date:  Sep 14 2015 13:13:30
Source File:  ..\..\..\Sources\Manager\EsifServices.cpp @ line 457
Executing Function:  EsifServices::primitiveExecuteGet
Message:  Error returned from ESIF services interface function call
Participant:  NoParticipant
Domain:  NoDomain
ESIF Primitive:  GET_ACTIVE_RELATIONSHIP_TABLE [89]
ESIF Instance:  255
ESIF Return Code:  ESIF_E_UNSUPPORTED_ACTION_TYPE [1202]

Error: (05/03/2016 12:25:09 PM) (Source: DPTF) (User: )
Description: Intel(R) Dynamic Platform and Thermal Framework : ESIF(8.1.10604.207) TYPE: ERROR

DPTF Build Version:  8.1.10604.207
DPTF Build Date:  Sep 14 2015 13:13:30
Source File:  ..\..\..\Sources\Manager\WIPolicyCreateAll.cpp @ line 59
Executing Function:  WIPolicyCreateAll::execute
Message:  Unhandled exception caught during execution of work item
Policy File Name:  DptfPolicyPassive.dll
Framework Event:  PolicyCreate [27]
Exception Function:  PolicyManager::createPolicy
Exception Text:  

DPTF Build Version:  8.1.10604.207
DPTF Build Date:  Sep 14 2015 13:13:30
Source File:  ..\..\..\Sources\Manager\EsifServices.cpp @ line 457
Executing Function:  EsifServices::primitiveExecuteGet
Message:  Error returned from ESIF services interface function call
Participant:  NoParticipant
Domain:  NoDomain
ESIF Primitive:  GET_THERMAL_RELATIONSHIP_TABLE [91]
ESIF Instance:  255
ESIF Return Code:  ESIF_E_UNSUPPORTED_ACTION_TYPE [1202]

Error: (05/03/2016 12:25:08 PM) (Source: DPTF) (User: )
Description: Intel(R) Dynamic Platform and Thermal Framework : ESIF(8.1.10604.207) TYPE: ERROR

DPTF Build Version:  8.1.10604.207
DPTF Build Date:  Sep 14 2015 13:13:30
Source File:  ..\..\..\Sources\Manager\WIPolicyCreateAll.cpp @ line 59
Executing Function:  WIPolicyCreateAll::execute
Message:  Unhandled exception caught during execution of work item
Policy File Name:  DptfPolicyActive.dll
Framework Event:  PolicyCreate [27]
Exception Function:  PolicyManager::createPolicy
Exception Text:  

DPTF Build Version:  8.1.10604.207
DPTF Build Date:  Sep 14 2015 13:13:30
Source File:  ..\..\..\Sources\Manager\EsifServices.cpp @ line 457
Executing Function:  EsifServices::primitiveExecuteGet
Message:  Error returned from ESIF services interface function call
Participant:  NoParticipant
Domain:  NoDomain
ESIF Primitive:  GET_ACTIVE_RELATIONSHIP_TABLE [89]
ESIF Instance:  255
ESIF Return Code:  ESIF_E_UNSUPPORTED_ACTION_TYPE [1202]

Error: (05/02/2016 07:19:03 PM) (Source: DPTF) (User: )
Description: Intel(R) Dynamic Platform and Thermal Framework : ESIF(8.1.10604.207) TYPE: ERROR

DPTF Build Version:  8.1.10604.207
DPTF Build Date:  Sep 14 2015 13:13:30
Source File:  ..\..\..\Sources\Manager\WIPolicyCreateAll.cpp @ line 59
Executing Function:  WIPolicyCreateAll::execute
Message:  Unhandled exception caught during execution of work item
Policy File Name:  DptfPolicyPassive.dll
Framework Event:  PolicyCreate [27]
Exception Function:  PolicyManager::createPolicy
Exception Text:  

DPTF Build Version:  8.1.10604.207
DPTF Build Date:  Sep 14 2015 13:13:30
Source File:  ..\..\..\Sources\Manager\EsifServices.cpp @ line 457
Executing Function:  EsifServices::primitiveExecuteGet
Message:  Error returned from ESIF services interface function call
Participant:  NoParticipant
Domain:  NoDomain
ESIF Primitive:  GET_THERMAL_RELATIONSHIP_TABLE [91]
ESIF Instance:  255
ESIF Return Code:  ESIF_E_UNSUPPORTED_ACTION_TYPE [1202]

Error: (05/02/2016 07:19:02 PM) (Source: DPTF) (User: )
Description: Intel(R) Dynamic Platform and Thermal Framework : ESIF(8.1.10604.207) TYPE: ERROR

DPTF Build Version:  8.1.10604.207
DPTF Build Date:  Sep 14 2015 13:13:30
Source File:  ..\..\..\Sources\Manager\WIPolicyCreateAll.cpp @ line 59
Executing Function:  WIPolicyCreateAll::execute
Message:  Unhandled exception caught during execution of work item
Policy File Name:  DptfPolicyActive.dll
Framework Event:  PolicyCreate [27]
Exception Function:  PolicyManager::createPolicy
Exception Text:  

DPTF Build Version:  8.1.10604.207
DPTF Build Date:  Sep 14 2015 13:13:30
Source File:  ..\..\..\Sources\Manager\EsifServices.cpp @ line 457
Executing Function:  EsifServices::primitiveExecuteGet
Message:  Error returned from ESIF services interface function call
Participant:  NoParticipant
Domain:  NoDomain
ESIF Primitive:  GET_ACTIVE_RELATIONSHIP_TABLE [89]
ESIF Instance:  255
ESIF Return Code:  ESIF_E_UNSUPPORTED_ACTION_TYPE [1202]


System errors:
=============
Error: (05/04/2016 04:37:29 PM) (Source: DCOM) (User: DESKTOP-2MGB29D)
Description: impostazioni predefinite del computerLocaleAttivazione{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}DESKTOP-2MGB29DacammS-1-5-21-1986231276-836688482-2304146011-1001LocalHost (tramite LRPC)Microsoft.Windows.Cortana_1.6.1.52_neutral_neutral_cw5n1h2txyewyS-1-15-2-1861897761-1695161497-2927542615-642690995-327840285-2659745135-2630312742

Error: (05/04/2016 04:37:28 PM) (Source: DCOM) (User: DESKTOP-2MGB29D)
Description: impostazioni predefinite del computerLocaleAttivazione{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}DESKTOP-2MGB29DacammS-1-5-21-1986231276-836688482-2304146011-1001LocalHost (tramite LRPC)Microsoft.Windows.Cortana_1.6.1.52_neutral_neutral_cw5n1h2txyewyS-1-15-2-1861897761-1695161497-2927542615-642690995-327840285-2659745135-2630312742

Error: (05/04/2016 04:37:28 PM) (Source: DCOM) (User: DESKTOP-2MGB29D)
Description: impostazioni predefinite del computerLocaleAttivazione{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}DESKTOP-2MGB29DacammS-1-5-21-1986231276-836688482-2304146011-1001LocalHost (tramite LRPC)Microsoft.Windows.Cortana_1.6.1.52_neutral_neutral_cw5n1h2txyewyS-1-15-2-1861897761-1695161497-2927542615-642690995-327840285-2659745135-2630312742

Error: (05/04/2016 04:23:22 PM) (Source: DCOM) (User: DESKTOP-2MGB29D)
Description: impostazioni predefinite del computerLocaleAttivazione{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}DESKTOP-2MGB29DacammS-1-5-21-1986231276-836688482-2304146011-1001LocalHost (tramite LRPC)Microsoft.Windows.Cortana_1.6.1.52_neutral_neutral_cw5n1h2txyewyS-1-15-2-1861897761-1695161497-2927542615-642690995-327840285-2659745135-2630312742

Error: (05/04/2016 04:23:22 PM) (Source: DCOM) (User: DESKTOP-2MGB29D)
Description: impostazioni predefinite del computerLocaleAttivazione{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}DESKTOP-2MGB29DacammS-1-5-21-1986231276-836688482-2304146011-1001LocalHost (tramite LRPC)Microsoft.Windows.Cortana_1.6.1.52_neutral_neutral_cw5n1h2txyewyS-1-15-2-1861897761-1695161497-2927542615-642690995-327840285-2659745135-2630312742

Error: (05/04/2016 04:23:22 PM) (Source: DCOM) (User: DESKTOP-2MGB29D)
Description: impostazioni predefinite del computerLocaleAttivazione{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}DESKTOP-2MGB29DacammS-1-5-21-1986231276-836688482-2304146011-1001LocalHost (tramite LRPC)Microsoft.Windows.Cortana_1.6.1.52_neutral_neutral_cw5n1h2txyewyS-1-15-2-1861897761-1695161497-2927542615-642690995-327840285-2659745135-2630312742

Error: (05/04/2016 04:23:22 PM) (Source: DCOM) (User: DESKTOP-2MGB29D)
Description: impostazioni predefinite del computerLocaleAttivazione{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}DESKTOP-2MGB29DacammS-1-5-21-1986231276-836688482-2304146011-1001LocalHost (tramite LRPC)Microsoft.Windows.Cortana_1.6.1.52_neutral_neutral_cw5n1h2txyewyS-1-15-2-1861897761-1695161497-2927542615-642690995-327840285-2659745135-2630312742

Error: (05/04/2016 03:53:44 PM) (Source: DCOM) (User: DESKTOP-2MGB29D)
Description: impostazioni predefinite del computerLocaleAttivazione{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}DESKTOP-2MGB29DacammS-1-5-21-1986231276-836688482-2304146011-1001LocalHost (tramite LRPC)Microsoft.Windows.Cortana_1.6.1.52_neutral_neutral_cw5n1h2txyewyS-1-15-2-1861897761-1695161497-2927542615-642690995-327840285-2659745135-2630312742

Error: (05/04/2016 03:53:44 PM) (Source: DCOM) (User: DESKTOP-2MGB29D)
Description: impostazioni predefinite del computerLocaleAttivazione{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}DESKTOP-2MGB29DacammS-1-5-21-1986231276-836688482-2304146011-1001LocalHost (tramite LRPC)Microsoft.Windows.Cortana_1.6.1.52_neutral_neutral_cw5n1h2txyewyS-1-15-2-1861897761-1695161497-2927542615-642690995-327840285-2659745135-2630312742

Error: (05/04/2016 03:03:24 PM) (Source: DCOM) (User: DESKTOP-2MGB29D)
Description: impostazioni predefinite del computerLocaleAttivazione{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}DESKTOP-2MGB29DacammS-1-5-21-1986231276-836688482-2304146011-1001LocalHost (tramite LRPC)Microsoft.Windows.Cortana_1.6.1.52_neutral_neutral_cw5n1h2txyewyS-1-15-2-1861897761-1695161497-2927542615-642690995-327840285-2659745135-2630312742


Microsoft Office Sessions:
=========================
Error: (05/04/2016 04:39:02 PM) (Source: Application Hang)(User: )
Description: FSS.exe27.1.2016.0155401d1a6126a42c6a34294967295C:\Users\acamm\Desktop\FSS.exef0c1e4c1-1205-11e6-8d29-7824afa6e8f1

Error: (05/04/2016 11:31:08 AM) (Source: DPTF)(User: )
Description: Intel(R) Dynamic Platform and Thermal FrameworkESIF(8.1.10604.207) TYPE: ERROR

DPTF Build Version:  8.1.10604.207
DPTF Build Date:  Sep 14 2015 13:13:30
Source File:  ..\..\..\Sources\Manager\WIPolicyCreateAll.cpp @ line 59
Executing Function:  WIPolicyCreateAll::execute
Message:  Unhandled exception caught during execution of work item
Policy File Name:  DptfPolicyPassive.dll
Framework Event:  PolicyCreate [27]
Exception Function:  PolicyManager::createPolicy
Exception Text:  

DPTF Build Version:  8.1.10604.207
DPTF Build Date:  Sep 14 2015 13:13:30
Source File:  ..\..\..\Sources\Manager\EsifServices.cpp @ line 457
Executing Function:  EsifServices::primitiveExecuteGet
Message:  Error returned from ESIF services interface function call
Participant:  NoParticipant
Domain:  NoDomain
ESIF Primitive:  GET_THERMAL_RELATIONSHIP_TABLE [91]
ESIF Instance:  255
ESIF Return Code:  ESIF_E_UNSUPPORTED_ACTION_TYPE [1202]

Error: (05/04/2016 11:31:08 AM) (Source: DPTF)(User: )
Description: Intel(R) Dynamic Platform and Thermal FrameworkESIF(8.1.10604.207) TYPE: ERROR

DPTF Build Version:  8.1.10604.207
DPTF Build Date:  Sep 14 2015 13:13:30
Source File:  ..\..\..\Sources\Manager\WIPolicyCreateAll.cpp @ line 59
Executing Function:  WIPolicyCreateAll::execute
Message:  Unhandled exception caught during execution of work item
Policy File Name:  DptfPolicyActive.dll
Framework Event:  PolicyCreate [27]
Exception Function:  PolicyManager::createPolicy
Exception Text:  

DPTF Build Version:  8.1.10604.207
DPTF Build Date:  Sep 14 2015 13:13:30
Source File:  ..\..\..\Sources\Manager\EsifServices.cpp @ line 457
Executing Function:  EsifServices::primitiveExecuteGet
Message:  Error returned from ESIF services interface function call
Participant:  NoParticipant
Domain:  NoDomain
ESIF Primitive:  GET_ACTIVE_RELATIONSHIP_TABLE [89]
ESIF Instance:  255
ESIF Return Code:  ESIF_E_UNSUPPORTED_ACTION_TYPE [1202]

Error: (05/03/2016 04:47:24 PM) (Source: Application Hang)(User: )
Description: CKScanner.exe2.5.1.11ef401d1a54a9525cc2b2C:\Users\acamm\Downloads\CKScanner.exee97e55ea-113d-11e6-8d28-7824afa6e8f1

Error: (05/03/2016 12:35:13 PM) (Source: DPTF)(User: )
Description: Intel(R) Dynamic Platform and Thermal FrameworkESIF(8.1.10604.207) TYPE: ERROR

DPTF Build Version:  8.1.10604.207
DPTF Build Date:  Sep 14 2015 13:13:30
Source File:  ..\..\..\Sources\Manager\WIPolicyCreateAll.cpp @ line 59
Executing Function:  WIPolicyCreateAll::execute
Message:  Unhandled exception caught during execution of work item
Policy File Name:  DptfPolicyPassive.dll
Framework Event:  PolicyCreate [27]
Exception Function:  PolicyManager::createPolicy
Exception Text:  

DPTF Build Version:  8.1.10604.207
DPTF Build Date:  Sep 14 2015 13:13:30
Source File:  ..\..\..\Sources\Manager\EsifServices.cpp @ line 457
Executing Function:  EsifServices::primitiveExecuteGet
Message:  Error returned from ESIF services interface function call
Participant:  NoParticipant
Domain:  NoDomain
ESIF Primitive:  GET_THERMAL_RELATIONSHIP_TABLE [91]
ESIF Instance:  255
ESIF Return Code:  ESIF_E_UNSUPPORTED_ACTION_TYPE [1202]

Error: (05/03/2016 12:35:09 PM) (Source: DPTF)(User: )
Description: Intel(R) Dynamic Platform and Thermal FrameworkESIF(8.1.10604.207) TYPE: ERROR

DPTF Build Version:  8.1.10604.207
DPTF Build Date:  Sep 14 2015 13:13:30
Source File:  ..\..\..\Sources\Manager\WIPolicyCreateAll.cpp @ line 59
Executing Function:  WIPolicyCreateAll::execute
Message:  Unhandled exception caught during execution of work item
Policy File Name:  DptfPolicyActive.dll
Framework Event:  PolicyCreate [27]
Exception Function:  PolicyManager::createPolicy
Exception Text:  

DPTF Build Version:  8.1.10604.207
DPTF Build Date:  Sep 14 2015 13:13:30
Source File:  ..\..\..\Sources\Manager\EsifServices.cpp @ line 457
Executing Function:  EsifServices::primitiveExecuteGet
Message:  Error returned from ESIF services interface function call
Participant:  NoParticipant
Domain:  NoDomain
ESIF Primitive:  GET_ACTIVE_RELATIONSHIP_TABLE [89]
ESIF Instance:  255
ESIF Return Code:  ESIF_E_UNSUPPORTED_ACTION_TYPE [1202]

Error: (05/03/2016 12:25:09 PM) (Source: DPTF)(User: )
Description: Intel(R) Dynamic Platform and Thermal FrameworkESIF(8.1.10604.207) TYPE: ERROR

DPTF Build Version:  8.1.10604.207
DPTF Build Date:  Sep 14 2015 13:13:30
Source File:  ..\..\..\Sources\Manager\WIPolicyCreateAll.cpp @ line 59
Executing Function:  WIPolicyCreateAll::execute
Message:  Unhandled exception caught during execution of work item
Policy File Name:  DptfPolicyPassive.dll
Framework Event:  PolicyCreate [27]
Exception Function:  PolicyManager::createPolicy
Exception Text:  

DPTF Build Version:  8.1.10604.207
DPTF Build Date:  Sep 14 2015 13:13:30
Source File:  ..\..\..\Sources\Manager\EsifServices.cpp @ line 457
Executing Function:  EsifServices::primitiveExecuteGet
Message:  Error returned from ESIF services interface function call
Participant:  NoParticipant
Domain:  NoDomain
ESIF Primitive:  GET_THERMAL_RELATIONSHIP_TABLE [91]
ESIF Instance:  255
ESIF Return Code:  ESIF_E_UNSUPPORTED_ACTION_TYPE [1202]

Error: (05/03/2016 12:25:08 PM) (Source: DPTF)(User: )
Description: Intel(R) Dynamic Platform and Thermal FrameworkESIF(8.1.10604.207) TYPE: ERROR

DPTF Build Version:  8.1.10604.207
DPTF Build Date:  Sep 14 2015 13:13:30
Source File:  ..\..\..\Sources\Manager\WIPolicyCreateAll.cpp @ line 59
Executing Function:  WIPolicyCreateAll::execute
Message:  Unhandled exception caught during execution of work item
Policy File Name:  DptfPolicyActive.dll
Framework Event:  PolicyCreate [27]
Exception Function:  PolicyManager::createPolicy
Exception Text:  

DPTF Build Version:  8.1.10604.207
DPTF Build Date:  Sep 14 2015 13:13:30
Source File:  ..\..\..\Sources\Manager\EsifServices.cpp @ line 457
Executing Function:  EsifServices::primitiveExecuteGet
Message:  Error returned from ESIF services interface function call
Participant:  NoParticipant
Domain:  NoDomain
ESIF Primitive:  GET_ACTIVE_RELATIONSHIP_TABLE [89]
ESIF Instance:  255
ESIF Return Code:  ESIF_E_UNSUPPORTED_ACTION_TYPE [1202]

Error: (05/02/2016 07:19:03 PM) (Source: DPTF)(User: )
Description: Intel(R) Dynamic Platform and Thermal FrameworkESIF(8.1.10604.207) TYPE: ERROR

DPTF Build Version:  8.1.10604.207
DPTF Build Date:  Sep 14 2015 13:13:30
Source File:  ..\..\..\Sources\Manager\WIPolicyCreateAll.cpp @ line 59
Executing Function:  WIPolicyCreateAll::execute
Message:  Unhandled exception caught during execution of work item
Policy File Name:  DptfPolicyPassive.dll
Framework Event:  PolicyCreate [27]
Exception Function:  PolicyManager::createPolicy
Exception Text:  

DPTF Build Version:  8.1.10604.207
DPTF Build Date:  Sep 14 2015 13:13:30
Source File:  ..\..\..\Sources\Manager\EsifServices.cpp @ line 457
Executing Function:  EsifServices::primitiveExecuteGet
Message:  Error returned from ESIF services interface function call
Participant:  NoParticipant
Domain:  NoDomain
ESIF Primitive:  GET_THERMAL_RELATIONSHIP_TABLE [91]
ESIF Instance:  255
ESIF Return Code:  ESIF_E_UNSUPPORTED_ACTION_TYPE [1202]

Error: (05/02/2016 07:19:02 PM) (Source: DPTF)(User: )
Description: Intel(R) Dynamic Platform and Thermal FrameworkESIF(8.1.10604.207) TYPE: ERROR

DPTF Build Version:  8.1.10604.207
DPTF Build Date:  Sep 14 2015 13:13:30
Source File:  ..\..\..\Sources\Manager\WIPolicyCreateAll.cpp @ line 59
Executing Function:  WIPolicyCreateAll::execute
Message:  Unhandled exception caught during execution of work item
Policy File Name:  DptfPolicyActive.dll
Framework Event:  PolicyCreate [27]
Exception Function:  PolicyManager::createPolicy
Exception Text:  

DPTF Build Version:  8.1.10604.207
DPTF Build Date:  Sep 14 2015 13:13:30
Source File:  ..\..\..\Sources\Manager\EsifServices.cpp @ line 457
Executing Function:  EsifServices::primitiveExecuteGet
Message:  Error returned from ESIF services interface function call
Participant:  NoParticipant
Domain:  NoDomain
ESIF Primitive:  GET_ACTIVE_RELATIONSHIP_TABLE [89]
ESIF Instance:  255
ESIF Return Code:  ESIF_E_UNSUPPORTED_ACTION_TYPE [1202]


CodeIntegrity Errors:
===================================
  Date: 2016-04-27 18:36:44.911
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-04-14 19:35:05.702
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-04-13 19:37:19.454
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-04-13 12:40:31.077
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-04-10 11:08:52.839
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-03-25 11:34:41.358
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-03-14 17:56:39.744
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-03-12 10:59:34.356
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-03-10 17:54:32.409
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-03-08 13:23:18.130
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

7-Zip 9.38 beta (HKLM\...\7-Zip) (Version:  - )
Adobe Flash Player 21 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 21.0.0.213 - Adobe Systems Incorporated)
Apple Mobile Device Support (HKLM\...\{E1DB0812-2D60-43DB-AE09-6C7027D93B28}) (Version: 8.1.1.3 - Apple Inc.)
Apple Software Update (HKLM\...\{56EC47AA-5813-4FF6-8E75-544026FBEA83}) (Version: 2.2.0.150 - Apple Inc.)
ASUS Smart Gesture (HKLM\...\{4D3286A6-F6AB-498A-82A4-E4F040529F3D}) (Version: 4.0.5 - ASUS)
Avira Antivirus (HKLM\...\Avira Antivirus) (Version: 15.0.16.282 - Avira Operations GmbH & Co. KG)
Avira Launcher (HKLM\...\{34CE35A5-BC22-4045-9F05-6C411D3A74DB}) (Version: 1.1.58.35540 - Avira Operations GmbH & Co. KG) Hidden
Avira Launcher (HKLM\...\{74d1ef14-dd39-4749-b051-e183a1e27f5e}) (Version: 1.1.58.35540 - Avira Operations GmbH & Co. KG)
Avira Phantom VPN (HKLM\...\Avira Phantom VPN) (Version: 1.1.2.27652 - Avira Operations GmbH & Co. KG)
Bonjour (HKLM\...\{79155F2B-9895-49D7-8612-D92580E0DE5B}) (Version: 3.0.0.10 - Apple Inc.)
ELAN Touchpad 15.8.3.2_X86_WHQL (HKLM\...\Elantech) (Version: 15.8.3.2 - ELAN Microelectronic Corp.)
f.lux (HKCU\...\Flux) (Version:  - )
Google Chrome (HKLM\...\Google Chrome) (Version: 50.0.2661.94 - Google Inc.)
Google Update Helper (HKLM\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.5 - Google Inc.) Hidden
Intel(R) Processor Graphics (HKLM\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.15.4248 - Intel Corporation)
iTunes (HKLM\...\{3A9FE6B1-EE7F-40AC-B831-AC7C9ABB58A0}) (Version: 12.1.1.4 - Apple Inc.)
Java 8 Update 40 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83218040F0}) (Version: 8.0.400 - Oracle Corporation)
Java 8 Update 74 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83218074F0}) (Version: 8.0.740.2 - Oracle Corporation)
Java 8 Update 77 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83218077F0}) (Version: 8.0.770.3 - Oracle Corporation)
Java Auto Updater (HKLM\...\{4A03706F-666A-4037-7777-5F2748764D10}) (Version: 2.8.77.3 - Oracle Corporation) Hidden
Microsoft Office 365 ProPlus - it-it (HKLM\...\O365ProPlusRetail - it-it) (Version: 15.0.4815.1002 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Mozilla Firefox 46.0 (x86 it) (HKLM\...\Mozilla Firefox 46.0 (x86 it)) (Version: 46.0 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 46.0 - Mozilla)
Notepad++ (HKLM\...\Notepad++) (Version: 6.9.1 - Notepad++ Team)
Office 15 Click-to-Run Extensibility Component (HKLM\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4815.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-007E-0000-0000-0000000FF1CE}) (Version: 15.0.4815.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM\...\{90150000-008C-0410-0000-0000000FF1CE}) (Version: 15.0.4815.1002 - Microsoft Corporation) Hidden
Oracle VM VirtualBox 5.0.10 (HKLM\...\{5EF918B8-5E04-4DB2-98CE-A0EAD834CD99}) (Version: 5.0.10 - Oracle Corporation)
Pacchetto driver Windows - ASUS (ATP) Mouse  (06/17/2015 1.0.0.262) (HKLM\...\14588A15B66655338DBCC021FFA81E31DC281859) (Version: 06/17/2015 1.0.0.262 - ASUS)
QtSpim (HKLM\...\{D27DF00B-88A1-48ED-9343-15427D005C7B}) (Version: 9.1.17 - LarusStone)
Realtek Card Reader (HKLM\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 10.0.10586.21288 - Realtek Semiconduct Corp.)
Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7745 - Realtek Semiconductor Corp.)
Skype Click to Call (HKLM\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 8.0.0.9103 - Microsoft Corporation)
Skype™ 7.17 (HKLM\...\{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.17.105 - Skype Technologies S.A.)
Spotify (HKCU\...\Spotify) (Version: 1.0.24.104.g92a22684 - Spotify AB)
SpyHunter (HKLM\...\{4FC9DA9D-F608-454E-8191-D7EFFDCC5726}) (Version: 4.1.11 - Enigma Software Group USA, LLC)
Supporto applicazioni Apple (32 bit) (HKLM\...\{447CDCE5-F555-429B-BFA6-642C3C6D684F}) (Version: 3.1.2 - Apple Inc.)
TAP-Windows 9.9.2 (HKLM\...\TAP-Windows) (Version: 9.9.2 - )
VirtualCloneDrive (HKLM\...\VirtualCloneDrive) (Version: 5.4.8.0 - Elaborate Bytes)
VLC media player (HKLM\...\VLC media player) (Version: 2.2.1 - VideoLAN)
WinDjView 2.1 (HKLM\...\WinDjView) (Version: 2.1 - Andrew Zhezherun)
XAMPP (HKLM\...\xampp) (Version: 5.6.20-0 - Bitnami)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 62%
Total physical RAM: 3481.78 MB
Available physical RAM: 1311.53 MB
Total Virtual: 5001.02 MB
Available Virtual: 1575.76 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:99.13 GB) (Free:61.8 GB) NTFS
2 Drive e: (Dati) (Fixed) (Total:306.9 GB) (Free:306.77 GB) NTFS

========================= Users: ========================================

Account utente per \\DESKTOP-2MGB29D

acamm                    Administrator            DefaultAccount           
Guest                    
Esecuzione comando riuscita.

========================= Restore Points ==================================

02-05-2016 17:16:27 JRT Pre-Junkware Removal

**** End of log ****

-Rkill.txt

Rkill 2.8.4 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2016 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 05/04/2016 05:49:29 PM in x86 mode.
Windows Version: Windows 10 Home 

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * C:\ProgramData\Microsoft\Windows\WER\wermgr.exe (PID: 5816) [AU-HEUR]

1 proccess terminated!

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * Windows Defender Disabled

   [HKLM\SOFTWARE\Policies\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001

Checking Windows Service Integrity: 

 * b06bdrv [Missing Service]
 * ebdrv [Missing Service]
 * iaLPSSi_GPIO [Missing Service]
 * iaLPSSi_I2C [Missing Service]
 * ibbus [Missing Service]
 * ksthunk [Missing Service]
 * mlx4_bus [Missing Service]
 * ndfltr [Missing Service]
 * PerfHost [Missing Service]
 * vpci [Missing Service]
 * WinMad [Missing Service]
 * WinVerbs [Missing Service]

 * DiagTrack [Missing ImagePath]

 * NetTcpPortSharing => %systemroot%\Microsoft.NET\Framework\v4.0.30319\SMSvcHost.exe [Incorrect ImagePath]

 * PrintNotify => C:\Windows\system32\spool\drivers\W32X86\3\PrintConfig.dll [Incorrect ServiceDLL]

Searching for Missing Digital Signatures: 

 * No issues found.

Checking HOSTS File: 

 * Cannot edit the HOSTS file.
 * Permissions could not be fixed. Use Hosts-perm.bat to fix permissions: http://www.bleepingcomputer.com/download/hosts-permbat/

 * HOSTS file entries found: 

  0.0.0.0 vortex.data.microsoft.com 
  0.0.0.0 vortex-win.data.microsoft.com 
  0.0.0.0 telecommand.telemetry.microsoft.com 
  0.0.0.0 telecommand.telemetry.microsoft.com.nsatc.net 
  0.0.0.0 oca.telemetry.microsoft.com 
  0.0.0.0 sqm.telemetry.microsoft.com 
  0.0.0.0 sqm.telemetry.microsoft.com.nsatc.net 
  0.0.0.0 watson.telemetry.microsoft.com 
  0.0.0.0 watson.telemetry.microsoft.com.nsatc.net 
  0.0.0.0 redir.metaservices.microsoft.com 
  0.0.0.0 choice.microsoft.com 
  0.0.0.0 choice.microsoft.com.nsatc.net 
  0.0.0.0 wes.df.telemetry.microsoft.com 
  0.0.0.0 services.wes.df.telemetry.microsoft.com 
  0.0.0.0 sqm.df.telemetry.microsoft.com 
  0.0.0.0 telemetry.microsoft.com 
  0.0.0.0 watson.ppe.telemetry.microsoft.com 
  0.0.0.0 telemetry.appex.bing.net 
  0.0.0.0 telemetry.urs.microsoft.com 
  0.0.0.0 telemetry.appex.bing.net:443 

  20 out of 64 HOSTS entries shown.
  Please review HOSTS file for further entries.

Program finished at: 05/04/2016 05:50:10 PM
Execution time: 0 hours(s), 0 minute(s), and 40 seconds(s)

Now, what can i do?

thanks



#4 Broni

Broni

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Posted 04 May 2016 - 07:57 PM

I'd like to see MBAM and MBAR logs.

Please do NOT wrap logs in code brackets. They're hard to read.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#5 nickjalley

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Posted 05 May 2016 - 08:42 AM

Ok, i'm sorry for how i posted the precendent logs. So, these are the others logs after the scanner:

 

-MBAM.txt

Malwarebytes Anti-Malware
www.malwarebytes.org


Protection, 05/05/2016 14:36, SYSTEM, DESKTOP-2MGB29D, Protection, Malware Protection, Starting,
Protection, 05/05/2016 14:36, SYSTEM, DESKTOP-2MGB29D, Protection, Malware Protection, Started,
Protection, 05/05/2016 14:36, SYSTEM, DESKTOP-2MGB29D, Protection, Malicious Website Protection, Starting,
Protection, 05/05/2016 14:36, SYSTEM, DESKTOP-2MGB29D, Protection, Malicious Website Protection, Started,
Update, 05/05/2016 14:36, SYSTEM, DESKTOP-2MGB29D, Manual, Remediation Database, 2016.2.12.1, 2016.5.4.1,
Update, 05/05/2016 14:36, SYSTEM, DESKTOP-2MGB29D, Manual, Rootkit Database, 2016.2.8.1, 2016.4.17.1,
Update, 05/05/2016 14:36, SYSTEM, DESKTOP-2MGB29D, Manual, Domain Database, 2016.2.16.8, 2016.5.5.1,
Update, 05/05/2016 14:36, SYSTEM, DESKTOP-2MGB29D, Manual, IP Database, 2016.2.8.1, 2016.5.5.1,
Update, 05/05/2016 14:36, SYSTEM, DESKTOP-2MGB29D, Manual, Malware Database, 2016.2.16.6, 2016.5.5.2,
Protection, 05/05/2016 14:36, SYSTEM, DESKTOP-2MGB29D, Protection, Refresh, Starting,
Protection, 05/05/2016 14:36, SYSTEM, DESKTOP-2MGB29D, Protection, Malicious Website Protection, Stopping,
Protection, 05/05/2016 14:36, SYSTEM, DESKTOP-2MGB29D, Protection, Malicious Website Protection, Stopped,
Protection, 05/05/2016 14:37, SYSTEM, DESKTOP-2MGB29D, Protection, Refresh, Success,
Protection, 05/05/2016 14:37, SYSTEM, DESKTOP-2MGB29D, Protection, Malicious Website Protection, Starting,
Protection, 05/05/2016 14:37, SYSTEM, DESKTOP-2MGB29D, Protection, Malicious Website Protection, Started,
Update, 05/05/2016 15:28, SYSTEM, DESKTOP-2MGB29D, Scheduler, Malware Database, 2016.5.5.2, 2016.5.5.3,
Protection, 05/05/2016 15:28, SYSTEM, DESKTOP-2MGB29D, Protection, Refresh, Starting,
Protection, 05/05/2016 15:28, SYSTEM, DESKTOP-2MGB29D, Protection, Malicious Website Protection, Stopping,
Protection, 05/05/2016 15:28, SYSTEM, DESKTOP-2MGB29D, Protection, Malicious Website Protection, Stopped,
Protection, 05/05/2016 15:28, SYSTEM, DESKTOP-2MGB29D, Protection, Refresh, Success,
Protection, 05/05/2016 15:28, SYSTEM, DESKTOP-2MGB29D, Protection, Malicious Website Protection, Starting,
Protection, 05/05/2016 15:28, SYSTEM, DESKTOP-2MGB29D, Protection, Malicious Website Protection, Started,
Scan, 05/05/2016 15:30, SYSTEM, DESKTOP-2MGB29D, Context, Inizio: 05/05/2016 14:36, Durata: 17 min 1 8 sec, Ricerca elementi nocivi, Completata, 2 malware rilevati, 0 "non-malware" rilevati,
Protection, 05/05/2016 15:33, SYSTEM, DESKTOP-2MGB29D, Protection, Malware Protection, Starting,
Protection, 05/05/2016 15:33, SYSTEM, DESKTOP-2MGB29D, Protection, Malware Protection, Started,
Protection, 05/05/2016 15:33, SYSTEM, DESKTOP-2MGB29D, Protection, Malicious Website Protection, Starting,
Protection, 05/05/2016 15:33, SYSTEM, DESKTOP-2MGB29D, Protection, Malicious Website Protection, Started,

(end)

 

-MBAR.txt

Malwarebytes Anti-Rootkit BETA 1.9.3.1001
www.malwarebytes.org

Database version:
  main:    v2016.05.04.04
  rootkit: v2016.04.17.01

Windows 10 x86 NTFS
Internet Explorer 11.212.10586.0
acamm :: DESKTOP-2MGB29D [administrator]

04/05/2016 16:42:53
mbar-log-2016-05-04 (16-42-53).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 314839
Time elapsed: 25 minute(s), 46 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)
 



#6 Broni

Broni

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Posted 05 May 2016 - 06:18 PM

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#7 nickjalley

nickjalley
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Posted 06 May 2016 - 09:19 AM

I followed this step:

-TFC.text

-AdwCleaner.txt

# AdwCleaner v5.115 - File di Log creato 06/05/2016 a 10:09:19
# Aggiornato 01/05/2016 by Xplode
# Database : 2016-05-04.2 [Server]
# Sistema Operativo : Windows 10 Home  (X86)
# Username : acamm - DESKTOP-2MGB29D
# In esecuzione da : C:\Users\acamm\Downloads\adwcleaner_5.115(1).exe
# Opzione : Scansione
# Supporto : http://toolslib.net/forum

***** [ Servizi ] *****


***** [ Catrtelle ] *****


***** [ File ] *****


***** [ DLL ] *****


***** [ WMI ] *****


***** [ Collegamenti ] *****


***** [ Attività pianificate ] *****


***** [ Registro ] *****


***** [ Browser Web ] *****


*************************

C:\AdwCleaner\AdwCleaner[C1].txt - [3334 bytes] - [28/04/2016 16:00:08]
C:\AdwCleaner\AdwCleaner[C2].txt - [1193 bytes] - [05/05/2016 16:31:01]
C:\AdwCleaner\AdwCleaner[S1].txt - [3957 bytes] - [28/04/2016 15:58:39]
C:\AdwCleaner\AdwCleaner[S2].txt - [1018 bytes] - [05/05/2016 16:28:36]
C:\AdwCleaner\AdwCleaner[S3].txt - [952 bytes] - [06/05/2016 10:09:19]

########## EOF - C:\AdwCleaner\AdwCleaner[S3].txt - [1024 bytes] ##########

-Junkware Removal Tool.txt

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.6 (04.25.2016)
Operating System: Windows 10 Home x86
Ran by acamm (Administrator) on 06/05/2016 at 10:13:11,40
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

File System: 0


Registry: 0

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 06/05/2016 at 10:15:16,51
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
-Sophos Virus Removal Tool

no result
 



#8 Broni

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Posted 06 May 2016 - 08:18 PM

Update your Java version here: http://www.java.com/en/download/manual.jsp
Alternate download: http://www.filehippo.com/search?q=java

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.
Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.

 

================================

 

Your computer is clean p3879546.jpg

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download 51a5ce45263de-delfix.pngDelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore
  • Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry3187642

12. Please, let me know, how your computer is doing.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#9 nickjalley

nickjalley
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  • Members
  • 42 posts
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Posted 07 May 2016 - 08:52 AM

Update your Java version here: http://www.java.com/en/download/manual.jsp
Alternate download: http://www.filehippo.com/search?q=java

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.
Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.

 

================================

 

Your computer is clean p3879546.jpg

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download 51a5ce45263de-delfix.pngDelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore
  • Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry3187642

12. Please, let me know, how your computer is doing.

 

 

I followed the steps but the annoying pop-ups stay in Mozilla Firefox or in other browser. I must execute other steps?

thanks too much

 

Ps: it's unbearable malware! :-s



#10 Broni

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Posted 07 May 2016 - 11:26 AM

Which other browser is affected?


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#11 nickjalley

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Posted 07 May 2016 - 02:06 PM

Which other browser is affected?

 

Google Chrome



#12 Broni

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Posted 07 May 2016 - 03:26 PM

p22002970.gif Reset Chrome...
Click on "Customize and control Google Chrome":
p22003758.gif
Click "Settings" then "Show advanced settings" at the bottom of the screen.
Click "Reset browser settings" button.
Restart Chrome.

If the above didn't help....

Reinstall Chrome...
If you want to save your bookmarks...
How to Backup Bookmarks in Google Chrome
If you want to save your passwords as well see here: http://www.intowindows.com/how-to-backup-saved-passwords-in-google-chrome-browser/
 

  • Close all Chrome windows and tabs.
  • Go to the Start menu > Control Panel. (Windows 8 users: Learn how to access the Control Panel)
  • Click Programs and Features.
  • Double-click Google Chrome.
  • Click Uninstall from the confirmation dialog. Delete your user profile information, like your browser preferences, bookmarks, and history, by selecting the "Also delete your browsing data" checkbox.

Install fresh copy.

 

p22002970.gif Reset Firefox: https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems

If the above didn't help...

Uninstall Firefox completely using this manual: https://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer
NOTE. Use MozBackup: http://mozbackup.jasnapaka.com/ to backup your bookmarks and passwords. Do NOT backup anything else.
Install fresh copy.
 


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#13 nickjalley

nickjalley
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  • Local time:12:15 PM

Posted 08 May 2016 - 10:55 AM

p22002970.gif Reset Chrome...
Click on "Customize and control Google Chrome":
p22003758.gif
Click "Settings" then "Show advanced settings" at the bottom of the screen.
Click "Reset browser settings" button.
Restart Chrome.

If the above didn't help....

Reinstall Chrome...
If you want to save your bookmarks...
How to Backup Bookmarks in Google Chrome
If you want to save your passwords as well see here: http://www.intowindows.com/how-to-backup-saved-passwords-in-google-chrome-browser/
 

  • Close all Chrome windows and tabs.
  • Go to the Start menu > Control Panel. (Windows 8 users: Learn how to access the Control Panel)
  • Click Programs and Features.
  • Double-click Google Chrome.
  • Click Uninstall from the confirmation dialog. Delete your user profile information, like your browser preferences, bookmarks, and history, by selecting the "Also delete your browsing data" checkbox.

Install fresh copy.

 

 

p22002970.gif Reset Firefox: https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems

If the above didn't help...

Uninstall Firefox completely using this manual: https://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer
NOTE. Use MozBackup: http://mozbackup.jasnapaka.com/ to backup your bookmarks and passwords. Do NOT backup anything else.
Install fresh copy.
 

I tried to reset without no result so, I tried to uninstall Firefox completely ( i don't find this directory C:\Program Files (x86)\Mozilla Firefox\uninstall\helper.exe) but no changes. Idem for browser Chrome;

it's really strange, i don't know what i do.


Edited by nickjalley, 08 May 2016 - 10:57 AM.


#14 Broni

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Posted 08 May 2016 - 05:06 PM

Let's try more advanced tools.

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 





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