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Minidump after crash not overwritten


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#1 pesche1

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Posted 03 May 2016 - 02:19 AM

Hi community

Although the settings are correct %SystemRoot%\MEMORY.DMP after a crash this file is not overwritten.

 

My system is Windows 7 Home Premium, Service Pack1 64bit Laptop is HP Pavilion g7 Notebook PC AV Avira Internet Security

 

and I get quite often a crash when I go into hybernate mode. Can anybody please help me?

Best regards

pesche1



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#2 usasma

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Posted 03 May 2016 - 07:59 AM

Let's try looking at these 2 sets of reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 pesche1

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Posted 03 May 2016 - 11:15 AM

Here is the Admin.zip, the other is 7 MB big, I've uploaded it to my dropbox.

https://www.dropbox.com/s/yfdhpf58ir5cm0e/PETER_HP_03.05.2016_17_56_31.zip?dl=0

Is that ok like this?

I've run the CPUID HW monitor as well, shall I upload the result?

Thank you very much


Edited by pesche1, 03 May 2016 - 11:31 AM.


#4 usasma

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Posted 03 May 2016 - 04:37 PM

No need for the HW monitor results - just let us know what the temps are like (at the maximum).

I don't see the Admin log file uploaded.

 

Please try the other method of generating the reports as some are missing and I can't open others.

Here's the link to the other method:    http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

If you have problems with the PERFMON report, don't worry about it as it's not essential.

 

I suspect that the problem with the reports is that the WER logs are very large.
As such, please be patient and let the program run until it finishes (it can take 15 minutes or longer)>

 

Both of the 2 most recent memory dumps (March and April) blame RtsPStor.sys - a driver component of your Realtek USB Card Reader device ( http://www.carrona.org/drivers/driver.php?id=RtsUStor.sys ).

Please do the following:

- download a fresh copy of the latest, W7 compatible drivers for this device from the HP support website for your system.

- uninstall the current Realtek Card Reader software from your system using Control Panel...Programs and Features

- if not able to uninstall it from there, then locate it in Device Manager, right click on it and select "Uninstall".  If it asks if you want to remove the driver software also, check that box and then click on OK

- then install the freshly downloaded drivers

- monitor for further problems.

 

Please update these older drivers.  Links are provided in order to assist you with looking up the source of the drivers.  If unable to find an update, please uninstall the program that is responsible for that driver.  DO NOT manually delete/rename the driver as it may make the system unbootable!!!:

 

PxHlpa64.sys                Wed Oct 17 14:25:02 2007 (4716537E)
Sonic CD/DVD driver (used by many different CD/DVD programs) http://www.carrona.org/pxhelp20.html lists some of the programs that it's used in.
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
 
 


Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

 

**************************Sun Apr  3 03:49:42.068 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\040316-33524-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.18869.amd64fre.win7sp1_gdr.150525-0603
System Uptime:5 days 22:29:25.559
*** WARNING: Unable to verify timestamp for RtsPStor.sys
*** ERROR: Module load completed but symbols could not be loaded for RtsPStor.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :RtsPStor.sys ( RtsPStor+77a2 )
BugCheck 1000009F, {4, 258, fffffa8003fe7660, fffff80000b9a3d0}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 0000000000000258, Timeout in seconds.
Arg3: fffffa8003fe7660, The thread currently holding on to the Pnp lock.
Arg4: fffff80000b9a3d0, nt!TRIAGE_9F_PNP on Win7 and higher
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_0x9F_4_RtsPStor+77a2
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Mar  5 04:48:20.257 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\030516-29421-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.18869.amd64fre.win7sp1_gdr.150525-0603
System Uptime:0 days 11:18:43.833
*** WARNING: Unable to verify timestamp for RtsPStor.sys
*** ERROR: Module load completed but symbols could not be loaded for RtsPStor.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :RtsPStor.sys ( RtsPStor+77a2 )
BugCheck 1000009F, {4, 258, fffffa8003fe4b50, fffff800048513d0}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 0000000000000258, Timeout in seconds.
Arg3: fffffa8003fe4b50, The thread currently holding on to the Pnp lock.
Arg4: fffff800048513d0, nt!TRIAGE_9F_PNP on Win7 and higher
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_0x9F_4_RtsPStor+77a2
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

 




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft. Any drivers in red should be updated/replaced/removed. You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sun Apr  3 03:49:42.068 2016 (UTC - 4:00)**************************
PxHlpa64.sys                Wed Oct 17 14:25:02 2007 (4716537E)
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
clwvd.sys                   Tue Jul 27 21:13:47 2010 (4C4F844B)
HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)
iaStor.sys                  Tue Apr 26 14:06:18 2011 (4DB7099A)
bcmwl664.sys                Fri May 20 20:40:51 2011 (4DD70A13)
stwrt64.sys                 Thu May 26 23:13:43 2011 (4DDF16E7)
SynTP.sys                   Thu Jun  9 20:15:09 2011 (4DF1620D)
IntcDAud.sys                Tue Aug 23 09:12:57 2011 (4E53A759)
Rt64win7.sys                Tue Aug 23 09:55:41 2011 (4E53B15D)
RtsPStor.sys                Thu Sep  1 23:24:00 2011 (4E604C50)
igdkmd64.sys                Fri Oct 21 13:29:55 2011 (4EA1AC13)
vsflt67.sys                 Wed Dec 14 06:43:33 2011 (4EE88BE5)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
avkmgr.sys                  Mon Sep 16 07:14:23 2013 (5236E80F)
file_tracker.sys            Thu Sep  4 08:49:39 2014 (54085FE3)
fltsrv.sys                  Tue Nov 11 07:01:53 2014 (5461FAB1)
snapman.sys                 Wed Nov 12 05:54:05 2014 (54633C4D)
tib.sys                     Fri Jul 17 04:27:03 2015 (55A8BC57)
tib_mounter.sys             Fri Jul 17 08:21:34 2015 (55A8F34E)
avgntflt.sys                Wed Jan 13 09:21:51 2016 (56965D7F)
avnetflt.sys                Fri Jan 15 12:38:05 2016 (56992E7D)
avipbb.sys                  Thu Jan 21 04:44:22 2016 (56A0A876)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Mar  5 04:48:20.257 2016 (UTC - 4:00)**************************
avgntflt.sys                Fri Oct 30 06:06:39 2015 (5633412F)
avnetflt.sys                Mon Nov  2 10:34:00 2015 (56378268)
avipbb.sys                  Tue Dec  8 11:36:40 2015 (56670718)

http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=clwvd.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
http://www.carrona.org/drivers/driver.php?id=bcmwl664.sys
http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
http://www.carrona.org/drivers/driver.php?id=RtsPStor.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
vsflt67.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=avkmgr.sys
http://www.carrona.org/drivers/driver.php?id=file_tracker.sys
http://www.carrona.org/drivers/driver.php?id=fltsrv.sys
http://www.carrona.org/drivers/driver.php?id=snapman.sys
http://www.carrona.org/drivers/driver.php?id=tib.sys
http://www.carrona.org/drivers/driver.php?id=tib_mounter.sys
http://www.carrona.org/drivers/driver.php?id=avgntflt.sys
http://www.carrona.org/drivers/driver.php?id=avnetflt.sys
http://www.carrona.org/drivers/driver.php?id=avipbb.sys
http://www.carrona.org/drivers/driver.php?id=avgntflt.sys
http://www.carrona.org/drivers/driver.php?id=avnetflt.sys
http://www.carrona.org/drivers/driver.php?id=avipbb.sys
 


Edited by usasma, 03 May 2016 - 04:40 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 pesche1

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Posted 03 May 2016 - 11:06 PM

Hi  usasma

Somehow this reminds me my problem 1 year ago:

http://www.bleepingcomputer.com/forums/t/592729/blue-screen-after-iconman-r-timeout-followed-by-ntoskrnl-error/

Can this be again the same problem?

Regards

pesche1



#6 usasma

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Posted 04 May 2016 - 06:18 AM

Yes, this looks similar to that one - but with some different symptoms.

This is also interesting as we don't often see errors with these drivers (I'm finding that Realtek drivers are, in general, very stable)

 

I copied the 3rd party driver lists to an Excel spreadsheet to see what's common to them.

The theory here is that:

- the drivers that haven't changed over the last year are the most likely to be involved

- the drivers that are the same, but their date/timestamp have changed are next most likely.

- and those that have changed/are removed are most likely not involved.

 

So we have:

PxHlpa64.sys                Wed Oct 17 14:25:02 2007 (4716537E)
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
clwvd.sys                   Tue Jul 27 21:13:47 2010 (4C4F844B)
HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)
iaStor.sys                  Tue Apr 26 14:06:18 2011 (4DB7099A)
bcmwl664.sys                Fri May 20 20:40:51 2011 (4DD70A13)
stwrt64.sys                 Thu May 26 23:13:43 2011 (4DDF16E7)
SynTP.sys                   Thu Jun  9 20:15:09 2011 (4DF1620D)
IntcDAud.sys                Tue Aug 23 09:12:57 2011 (4E53A759)
Rt64win7.sys                Tue Aug 23 09:55:41 2011 (4E53B15D)
igdkmd64.sys                Fri Oct 21 13:29:55 2011 (4EA1AC13)
vsflt67.sys                 Wed Dec 14 06:43:33 2011 (4EE88BE5)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
avkmgr.sys                  Mon Sep 16 07:14:23 2013 (5236E80F)
file_tracker.sys            Thu Sep  4 08:49:39 2014 (54085FE3)
fltsrv.sys                  Tue Nov 11 07:01:53 2014 (5461FAB1)
snapman.sys                 Wed Nov 12 05:54:05 2014 (54633C4D)
avnetflt.sys                Fri Jan 15 12:38:05 2016 (56992E7D)

 

Those that are the same, but have changed the date/timestamp are:

RtsPStor.sys                Thu Sep  1 23:24:00 2011 (4E604C50)

avnetflt.sys                Fri Jan 15 12:38:05 2016 (56992E7D)
avipbb.sys                  Thu Jan 21 04:44:22 2016 (56A0A876)

 

As there's a lot of Acronis drivers in the dumps, I have to wonder if there's a problem with the version of Acronis that you're using.

But beyond that my suggestion would be to uninstall Acronis and let us know if it helps out - but then you'd have to wait a year to tell! :0)

Seriously, I'd suggest uninstalling it and seeing if that helps.  If you must have a copy of Acronis, I'd suggest upgrading to the latest version as it's not all that expensive (I just upgraded from the 2015 to 2016 version for $29.99 US)

 

I would also suggest trying to update the drivers from this list (by updating the programs associated with them).

And, just because it's on the list, I'd also download a fresh copy of Avast, uninstall the current copy and install the fresh copy.

 

Finally, I'd also see about replacing the Realtek Card Reader driver with a fresh version.  To do this, please:

- download a fresh copy of the latest, W7 compatible drivers for the Realtek Card Reader

- uninstall the Realtek Card Reader software from Control Panel...Programs and Features.

- if unable to uninstall it from there, then try to uninstall the device itself from Device Manager (and remove the software if asked).

- then install the freshly downloaded drivers

- monitor for further problems.

 

Although I enjoy working with you, I hope that we fix this and that I don't see you again! :0)

Good luck!


Edited by usasma, 04 May 2016 - 07:07 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 pesche1

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Posted 04 May 2016 - 06:41 AM

Shall I stop the sysnative ? It's still waiting for Systeminfo.

And are you sure you wanted to write avast and not acronis?

Best regards

pesche1



#8 usasma

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Posted 04 May 2016 - 07:04 AM

Stop the Sysnative.

Try this:

 

b]MSINFO32:[/b]
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the TEST.NFO file.  If you have difficulties with making this work, please post back.  Then zip up the .nfo file and upload/attach the .zip file with your next post.

systeminfo:
Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the syteminfo.txt file.  If you have difficulties with making this work, please post back.  Then zip up the .txt file and upload/attach the .zip file with your next post.

 

Yes, Avast is less likely to be a problem than Acronis - but it's still a possibility (since the same drivers showed up in the memory dumps - even though they had different dates).

Uninstalling it will remove any possible corruption in any part of the program - then (it's hoped) that a fresh installation will avoid any of those problems.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 pesche1

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Posted 04 May 2016 - 03:50 PM

Hi usasma

Is it possible that you meant avira when you wrote avast? Because I don't use avast.

The systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt didn't provide any result on the desktop, but I found one from the Sysnative which seems to have worked till I stopped it, here are its results:

 

https://www.dropbox.com/sh/r8zk3bok9temfih/AACY90w4jsZPhP8wZf5iboqIa?dl=0

 

Best regards

pesche1

Attached Files


Edited by pesche1, 04 May 2016 - 03:50 PM.


#10 pesche1

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Posted 05 May 2016 - 12:03 AM

Hi usasma

Here are the results from the hwmonitor, seems rather high

 

Temperature 0        93°C (199°F) [0x7] (Core #0)
    Temperature 1        96°C (204°F) [0x4] (Package)
 

In the mean time I've changed the Realtek Card driver. What is the easiest way to change all the drivers you have mentioned in your previous post?

 

 

Shall I remove the very old minidumps, so that maybe the future ones can be stored?

 

Regards

pesche1


Edited by pesche1, 05 May 2016 - 12:29 AM.


#11 usasma

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Posted 05 May 2016 - 04:41 AM

You must fix the heat problem immediately!!!

Heat will cause your problems - and it will decrease the lifespan of your processor (or may even damage it).

 

Check the CPU cooler to ensure:

- that there is adequate thermal compound between the CPU and the cooler

- that the cooler is securely fastened to the CPU

- that the cooler is free of dust/dirt/hairballs/etc

- that the fan on the cooler is working

- that the fan on the cooler is blowing air into the cooler

- that the rest of the system isn't dumping hot air into the cooler.
Beyond that, I'd post over in the Internal Hardware forums for more detailed instructions.

Here's a link to there:    http://www.bleepingcomputer.com/forums/f/7/internal-hardware/ 

 

To change the drivers:

- go to Windows Update and get all available updates

- go to the manufacturer's support page for your system/motherboard and install the updates from there.

 

Don't worry about the minidumps - but it won't hurt to remove them either.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#12 pesche1

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Posted 05 May 2016 - 07:48 AM

Hi usasma

 

Since I've changed the Realtek driver the temp has gone down to

    Temperature 0        63°C (145°F) [0x25] (Core #0)
    Temperature 1        64°C (147°F) [0x24] (Package)
 

is this temp acceptable?

 

I've downloaded now Paragon and deinstalled acronis. Do you think, I should update the other drivers, too?

 

Can you please verify again what you wrote me about avast?

 

Regards

pesche1



#13 RolandJS

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Posted 06 May 2016 - 03:21 PM

I've added a usb-connected/usb-powered external cooling assemblies to both my laptops -- such really helped to keep laptops from getting too hot.


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#14 pesche1

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Posted 06 May 2016 - 05:06 PM

Hi usasma

You told me to do the following

Check the CPU cooler to ensure:

- that there is adequate thermal compound between the CPU and the cooler

- that the cooler is securely fastened to the CPU

- that the cooler is free of dust/dirt/hairballs/etc

- that the fan on the cooler is working

- that the fan on the cooler is blowing air into the cooler

- that the rest of the system isn't dumping hot air into the cooler.

But since this is a laptop I don't know how to do it. Do I have to open somehow the bottom side of my laptop? I hoped that on HW forum they can help me, but they closed my topic because I'm being helped here.



#15 pesche1

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Posted 07 May 2016 - 04:18 AM

How can I update the PxHlpa64.sys driver?






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