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Random BSODs while playing games.


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#1 HAPPAY

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Posted 02 May 2016 - 09:57 PM

OS - Windows 10 Pro

64 Bit

Originally had Windows 7 installed

Full retail Win7(Free upgrade to Win10)

3 Year old PC

About a year old, I have reinstalled Win10.

CPU: AMD Athlon  X4 750k Quad Core @ 3.40 GHz

Graphics Card: AMD Radeon R9 200 series (Gigabyte)

Motherboard: MSI FM2-A75MA-E35

Power Supply: Corsair CX500

 

Custom Built PC, so no system manufacturer

 

Desktop PC.

Sorry for no Perfmon, it never let me save it's log.

 

 

 

Attached Files



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#2 usasma

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Posted 03 May 2016 - 07:55 AM

Your UEFI/BIOS (version V2.2) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Only 4 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

This one is just a hunch, but I have seen occasional problems between Avast and MalwareBytes.

Try disabling MalwareBytes temporarily to see if that helps.

 

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

 

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Mon May  2 21:24:13.405 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\050216-30218-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.212.amd64fre.th2_release_sec.160328-1908
System Uptime:0 days 0:13:27.115
Probably caused by :ntkrnlmp.exe ( nt!KiRetireDpcList+48f )
BugCheck 1E, {ffffffffc0000005, fffff8031f0e215f, 0, ffffffffffffffff}
BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8031f0e215f, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  csgo.exe
FAILURE_BUCKET_ID: 0x1E_c0000005_R_nt!KiRetireDpcList
  BIOS Version                  V2.2
  BIOS Release Date             07/15/2013
  Manufacturer                  MSI
  Product Name                  MS-7721
  Baseboard Product             FM2-A75MA-E35 (MS-7721)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon May  2 20:39:41.122 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\050216-41312-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.212.amd64fre.th2_release_sec.160328-1908
System Uptime:0 days 1:29:08.833
Probably caused by :ntkrnlmp.exe ( nt!KeSetEvent+15b )
BugCheck 3B, {c0000005, fffff80350cf9a1b, ffffd00021e6d000, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80350cf9a1b, Address of the instruction which caused the bugcheck
Arg3: ffffd00021e6d000, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  csgo.exe
FAILURE_BUCKET_ID: 0x3B_nt!KeSetEvent
  BIOS Version                  V2.2
  BIOS Release Date             07/15/2013
  Manufacturer                  MSI
  Product Name                  MS-7721
  Baseboard Product             FM2-A75MA-E35 (MS-7721)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon May  2 19:09:41.217 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\050216-44062-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.212.amd64fre.th2_release_sec.160328-1908
System Uptime:0 days 3:30:53.914
Probably caused by :ntkrnlmp.exe ( nt!KiRetireDpcList+48f )
BugCheck 1E, {ffffffffc0000005, fffff80380a7115f, 0, ffffffffffffffff}
BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80380a7115f, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x1E_c0000005_R_nt!KiRetireDpcList
  BIOS Version                  V2.2
  BIOS Release Date             07/15/2013
  Manufacturer                  MSI
  Product Name                  MS-7721
  Baseboard Product             FM2-A75MA-E35 (MS-7721)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft. Any drivers in red should be updated/replaced/removed. You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Mon May  2 21:24:13.405 2016 (UTC - 4:00)**************************
amd_sata.sys                Mon Dec 12 15:52:00 2011 (4EE66970)
amd_xata.sys                Mon Dec 12 15:52:03 2011 (4EE66973)
LGSHidFilt.Sys              Thu May 30 11:16:33 2013 (51A76D51)
mwac.sys                    Tue Jun 17 22:07:00 2014 (53A0F444)
RTKVHD64.sys                Thu Jun 18 06:45:05 2015 (5582A131)
MBAMSwissArmy.sys           Wed Jul 29 00:26:01 2015 (55B855D9)
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
AtihdWT6.sys                Fri Sep 18 06:08:20 2015 (55FBE294)
rt640x64.sys                Wed Oct  7 11:03:55 2015 (5615345B)
atikmpag.sys                Fri Dec  4 11:42:57 2015 (5661C291)
atikmdag.sys                Fri Dec  4 12:14:28 2015 (5661C9F4)
aswRvrt.sys                 Thu Apr  7 11:32:30 2016 (57067D8E)
aswMonFlt.sys               Thu Apr  7 11:32:36 2016 (57067D94)
aswHwid.sys                 Thu Apr  7 11:32:50 2016 (57067DA2)
aswRdr2.sys                 Thu Apr  7 11:33:01 2016 (57067DAD)
aswKbd.sys                  Thu Apr  7 11:33:07 2016 (57067DB3)
aswSnx.sys                  Thu Apr  7 11:33:27 2016 (57067DC7)
aswSP.sys                   Thu Apr  7 11:57:09 2016 (57068355)
aswStm.sys                  Thu Apr  7 12:03:59 2016 (570684EF)
aswVmm.sys                  Mon Apr 11 07:22:39 2016 (570B88FF)

 

http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
http://www.carrona.org/drivers/driver.php?id=LGSHidFilt.Sys
http://www.carrona.org/drivers/driver.php?id=mwac.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswKbd.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
 




 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 HAPPAY

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Posted 03 May 2016 - 06:09 PM

Sorry for late reply, I did the things you said to and it seems to be running fine so far, I'll let you know if anything further happens.

Thank you :D



#4 usasma

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Posted 04 May 2016 - 05:05 AM

I check all the unread posts at least every 2 days (most often it's daily or sooner), so I'll see it when/if you reply.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 HAPPAY

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Posted 10 May 2016 - 03:20 PM

Ok, so it was working fine for a week or so, but now it's happening again, except instead of constant BSODs, it was maybe 1 or 2 BSODs with the same message, my problem now is my PC will randomly stop giving video to the monitor, and my monitor switches source because there no more HDMI signal to it (this is normal), however my PC fans still spin and everything still runs. I did the BSOD collection app again and I'm not sure if it will help since there aren't many BSODs, but it's worth a try right?

Attached Files


Edited by HAPPAY, 10 May 2016 - 03:21 PM.


#6 usasma

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Posted 11 May 2016 - 05:22 AM

Please remove MalwareBytes (temporarily) to see if it helps.

 

Still only 4 Windows Update hotfixes installed.  Did you manually check for new updates?

 

Otherwise, start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

 

Finally, there may be a compatibility issue here, as some of your AMD drivers date from 2011.

Please visit the system manufacturer/motherboard manufacturer's website and be sure to update ALL of the AMD drivers

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Mon May  9 17:16:00.716 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\050916-28000-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.212.amd64fre.th2_release_sec.160328-1908
System Uptime:0 days 0:15:13.465
*** ERROR: Module load completed but symbols could not be loaded for amdppm.sys
Probably caused by :amdppm.sys ( amdppm+22a6 )
BugCheck 1E, {ffffffffc0000005, fffff801f5dc22a6, 0, ffffffffffffffff}
BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff801f5dc22a6, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x1E_c0000005_R_amdppm!Unknown_Function
  BIOS Version                  V2.2
  BIOS Release Date             07/15/2013
  Manufacturer                  MSI
  Product Name                  MS-7721
  Baseboard Product             FM2-A75MA-E35 (MS-7721)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft. Any drivers in red should be updated/replaced/removed. You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Mon May  9 17:16:00.716 2016 (UTC - 4:00)**************************
amd_sata.sys                Mon Dec 12 15:52:00 2011 (4EE66970)
amd_xata.sys                Mon Dec 12 15:52:03 2011 (4EE66973)
LGSHidFilt.Sys              Thu May 30 11:16:33 2013 (51A76D51)
mwac.sys                    Tue Jun 17 22:07:00 2014 (53A0F444)
MBAMSwissArmy.sys           Wed Jul 29 00:26:01 2015 (55B855D9)
atikmpag.sys                Mon Aug  3 15:32:54 2015 (55BFC1E6)
atikmdag.sys                Mon Aug  3 15:57:16 2015 (55BFC79C)
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
AtihdWT6.sys                Fri Sep 18 06:08:20 2015 (55FBE294)
rt640x64.sys                Wed Oct  7 11:03:55 2015 (5615345B)
RTKVHD64.sys                Tue Jan 26 06:03:05 2016 (56A75269)
aswRvrt.sys                 Mon Apr 25 07:38:50 2016 (571E01CA)
aswMonFlt.sys               Mon Apr 25 07:38:58 2016 (571E01D2)
aswHwid.sys                 Mon Apr 25 07:39:01 2016 (571E01D5)
aswRdr2.sys                 Mon Apr 25 07:39:27 2016 (571E01EF)
aswKbd.sys                  Mon Apr 25 07:39:28 2016 (571E01F0)
aswSnx.sys                  Mon Apr 25 07:39:31 2016 (571E01F3)
aswVmm.sys                  Mon Apr 25 07:58:42 2016 (571E0672)
aswSP.sys                   Mon Apr 25 07:59:07 2016 (571E068B)
aswStm.sys                  Mon Apr 25 08:06:19 2016 (571E083B)

 

http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
http://www.carrona.org/drivers/driver.php?id=LGSHidFilt.Sys
http://www.carrona.org/drivers/driver.php?id=mwac.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswKbd.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
 


 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 HAPPAY

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Posted 11 May 2016 - 07:54 PM

Ok so, I temporarily uninstalled MBAM, regarding the AMD drivers, that's because a game isn't compatible with new drivers, however i re updated regardless. As for The update, i used the Windows update and it said i was up to date, i ran memtest and it went fine, however my pc still randomly stops giving video, what else can i do?

#8 TommyBoat

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Posted 12 May 2016 - 09:54 AM

You may have bad memory.   Have them removed and have someone - iab or store - Batteries and Bulbs or RadioShack or otherwise, test your memory.  It is 3 years old and they do go bad.      


R We Good ?


#9 usasma

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Posted 12 May 2016 - 10:27 AM

Did you complete all of the diagnostics?

This includes:

- malware scan

- memory diagnostic

- hard drive diagnostic

- Prime 95

- Furmark (video)

- Other video tests (2 or 3)

- CPU tests

 

if so, what were the results of each?


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 HAPPAY

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Posted 16 May 2016 - 06:39 PM

Ok so I did furmark and it was good, no problems, then i did 2 tries on Prime95. First time my pc did a random reset, the second time my cpu ran 10C over the max on the carrona site. How is this possible? After 3 years it suddenly runs hot? Also sorry for very late reply because I got wrapped up in other things

#11 HAPPAY

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Posted 17 May 2016 - 08:32 AM

Also the malware, memory, and hard drive diagnosis' came out clean as well

#12 usasma

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Posted 17 May 2016 - 10:09 AM

Don't worry about the late reply - I get an email when you reply.
Also, I've gotten behind on my replies because I went out of town this weekend - so I'm sorry for my delay in responding!

 

Prime95 stresses the CPU cache, RAM, and memory controller (on the CPU with the AMD Athlon X4 750K processor)

The Blend test is most intense on the RAM - so that's the first place to start.

It's possible to pass MemTest and still have RAM problems which show up in Prime95.

 

The next test is to try testing each stick individually in the very first slot on the motherboard (I arbitrarily call the slot closest to the CPU as the first slot).

Be very careful and ensure that you take anti-static precautions when handling the RAM/motherboard (and other components).

Then run Prime95 and let us know what happens.  Keep track of which stick is which (and which slots that you've used).

The last test is to take one of the sticks that passed and try it in all the slots - that way you'll know if a slot is bad or not.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#13 HAPPAY

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Posted 19 May 2016 - 06:57 PM

Ok so after 2/3 days my PC has run absolutely fine, I did a complete reassembly of the PC to clean it out and noticed how the Thermal Paste dried up and slightly detached the heat sink from the processor enough that it was over heating, which would explain that one test result shooting up in temperature, I will report back with any further issues if any (hopefully not, right? ;D). I used good after market thermal paste (not sure type, but it's from cooler master). Thanks for all the help you all gave



#14 MajesticFailure

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Posted 19 May 2016 - 07:29 PM

Hi, n00b here, i'm a guy who destroyed his first (i.e. current) self-build computer (feel free to ignore, i probably would):

 

# 500W might be underpowered for the GPU you have. Also, you never stated your exact GPU. Thing is, you said you've been using it (presumably with the same listed spec) for 3 years, so it may be something more complex.

 

# You can check if your PSU is giving enough juice here: http://www.coolermaster.com/power-supply-calculator/

 

# Also, it has been said that the CX series isn't for heavy use. As for your CPU, i don't know a shred about AMDs, but maybe that's also eating up power. Did you overclock it at some point? Corsair CX has been said to be poor performing for overclocked systems, but great for factory settings that on the face of it can get by with 500W.

 

# TL;DR: Maybe your PSU isn't giving enough juice

or - maybe your PSU has just broken down because of the cheap capacitors used in the CX series

and / or - maybe you tried to OC at some point?



#15 HAPPAY

HAPPAY
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Posted 20 May 2016 - 10:07 AM

I have not over clocked anything. It's enough power because my brother runs the same specs as i do problemless. As for GPU, I currently don't remember its exact model but all speccy/windows says what I Put.




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