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PC crashes after between 20-40 minutes gaming, heaven benchmark seems to run ok.


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#1 thispckeepscrashing

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Posted 02 May 2016 - 04:23 PM

PC decides to randomly crash after between 20 - 40 minutes on line gaming. Noticed NV steaming service was crashing, so stopped the service. Removed overclock from CPU. Still crashing/freezing. Temps of CPU, not higher than 60oC and GPU, not over 71oC.

 

Thanks for your help. 

 

· WIN10
· x64 
· Win 7
· Full retail version
· Hardware all less than 18 months old
· Less than 6 months, I installed OS 

· 4590k
· GTX970
· Asus Gene 7
· V850 cooler master power supply 

· Desktop
 

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#2 usasma

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Posted 02 May 2016 - 05:03 PM

Only 1 memory dump in May, and only 1 memory dump in April

I ran the one's from February out of curiosity.

 

Your UEFI/BIOS (version 2601) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a recent update.

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

This device is disabled in Device Manager:

 

Intel® Dual Band Wireless-AC 7260    PCI\VEN_8086&DEV_08B1&SUBSYS_40708086&REV_BB\4&E561B7A&0&00E3    This device is disabled.

Did you deliberately disable this device?  If so, why did you disable it?

Please re-enable it, update it's drivers to the latest, W10 compatible version, then feel free to disable it AFTER updating the drivers.

 

This is a difficult one, simply because the memory dumps are so far apart that I can't tell if they're related or not.

The latest memory dump is a STOP 0x124.  These errors are either hardware, compatibility, or low-level drivers.

The error looks to be related to the nVidia drivers - so the first thing to check would be the video.

Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Start with the video tests.

 

Let us know the results and we'll move on from there.

If all the hardware tests pass, then please run Driver Verifier (using these instructions:  http://www.carrona.org/verifier.html ) while waiting for a reply.

 

 

B]Analysis:[/B]

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Sun May  1 16:58:04.839 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\050116-5546-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.212.amd64fre.th2_release_sec.160328-1908
System Uptime:0 days 0:17:53.471
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :GenuineIntel
BugCheck 124, {0, ffffe0014988c028, bf800000, 124}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe0014988c028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x124_GenuineIntel__UNKNOWN
CPUID:        "Intel® Core™ i5-4690K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 4131
 
Processor may be overclocked!
Expected Frequency:   3500
Actual Frequency:     4131
Overclock Ratio:      1.18029
 
  BIOS Version                  2601
  BIOS Release Date             03/26/2015
  Manufacturer                  ASUS
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  All Series
  Baseboard Product             MAXIMUS VII GENE
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Apr  1 11:48:42.027 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\040116-6031-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.162.amd64fre.th2_release_sec.160223-1728
System Uptime:0 days 9:52:16.658
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :nvlddmkm.sys ( nvlddmkm+3f17e )
BugCheck A, {0, 2, 0, fffff8035d8c6865}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8035d8c6865, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  MSI_Kombustor.
FAILURE_BUCKET_ID: AV_nvlddmkm!Unknown_Function
CPUID:        "Intel® Core™ i5-4690K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 4165
 
Processor may be overclocked!
Expected Frequency:   3500
Actual Frequency:     4165
Overclock Ratio:      1.19
 
  BIOS Version                  2601
  BIOS Release Date             03/26/2015
  Manufacturer                  ASUS
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  All Series
  Baseboard Product             MAXIMUS VII GENE
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.
Spoiler




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft. Any drivers in red should be updated/replaced/removed. You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sun May  1 16:58:04.839 2016 (UTC - 4:00)**************************
RemoteSystemMonitorSensor.sys   Sat Jul 26 09:29:37 2008 (488B26C1)
AsUpIO.sys                      Mon Aug  2 22:47:59 2010 (4C57835F)
AiChargerPlus.sys               Wed Apr 18 21:17:35 2012 (4F8F67AF)
busenum.sys                     Fri Aug  3 05:39:13 2012 (501B9C41)
AsIO.sys                        Wed Aug 22 05:54:47 2012 (5034AC67)
CORK30.sys                      Thu Jun  6 21:52:30 2013 (51B13CDE)
IOMap64.sys                     Tue Jul  2 04:27:47 2013 (51D28F03)
asmtufdriver.sys                Thu Jun 12 23:22:50 2014 (539A6E8A)
HWiNFO64A.SYS                   Tue Mar 31 05:51:32 2015 (551A6E24)
e1d65x64.sys                    Tue Apr  7 04:58:49 2015 (55239C49)
klbackupflt.sys                 Wed Apr 15 21:09:36 2015 (552F0BD0)
nvhda64v.sys                    Thu Apr 16 15:03:16 2015 (55300774)
RTCore64.sys                    Fri Apr 24 03:01:47 2015 (5539EA5B)
iocbios2.sys                    Thu May 28 16:42:10 2015 (55677DA2)
RTKVHD64.sys                    Tue Jun  2 06:47:59 2015 (556D89DF)
klmouflt.sys                    Tue Jun  2 08:36:12 2015 (556DA33C)
klkbdflt.sys                    Tue Jun  2 08:36:30 2015 (556DA34E)
klbackupdisk.sys                Tue Jun  2 16:18:33 2015 (556E0F99)
iaStorA.sys                     Wed Jun  3 05:38:57 2015 (556ECB31)
klwtp.sys                       Wed Jun  3 11:29:28 2015 (556F1D58)
klim6.sys                       Mon Jun  8 04:49:57 2015 (55755735)
asstahci64.sys                  Tue Jun 16 23:36:23 2015 (5580EB37)
kl1.sys                         Thu Jun 18 14:58:13 2015 (558314C5)
kneps.sys                       Fri Jun 19 08:22:49 2015 (55840999)
cm_km.sys                       Wed Jul  1 14:08:29 2015 (55942C9D)
TeeDriverW8x64.sys              Tue Jul  7 13:43:32 2015 (559C0FC4)
ibtusb.sys                      Mon Jul 13 12:52:34 2015 (55A3ECD2)
klhk.sys                        Mon Jul 20 12:10:03 2015 (55AD1D5B)
nvlddmkm.sys                    Tue Aug 25 09:41:50 2015 (55DC709E)
SamsungRapidDiskFltr.sys        Fri Sep  4 02:36:11 2015 (55E93BDB)
SamsungRapidFSFltr.sys          Fri Sep  4 02:36:14 2015 (55E93BDE)
VBoxUSBMon.sys                  Tue Sep 15 23:25:39 2015 (55F8E133)
XQHDrv.sys                      Tue Sep 15 23:29:39 2015 (55F8E223)
ICCWDT.sys                      Sun Sep 20 03:59:19 2015 (55FE6757)
klpd.sys                        Wed Sep 23 07:10:31 2015 (560288A7)
klflt.sys                       Thu Sep 24 07:48:42 2015 (5603E31A)
klwfp.sys                       Mon Sep 28 09:35:13 2015 (56094211)
intelppm.sys                    Thu Oct 29 22:09:51 2015 (5632D16F)
xusb22.sys                      Thu Oct 29 22:41:10 2015 (5632D8C6)
kldisk.sys                      Fri Jan 22 05:56:11 2016 (56A20ACB)
klif.sys                        Sat Feb 20 03:03:26 2016 (56C81DCE)
nvvad64v.sys                    Mon Mar 14 02:27:42 2016 (56E659DE)
NvStreamKms.sys                 Fri Mar 18 17:26:05 2016 (56EC726D)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Feb 18 14:07:52.541 2016 (UTC - 4:00)**************************
Netwbw02.sys                    Sun Feb 22 06:00:57 2015 (54E9B6E9)
kldisk.sys                      Tue Jun  2 08:49:29 2015 (556DA659)
klif.sys                        Fri Nov  6 09:02:27 2015 (563CB2F3)
nvvad64v.sys                    Thu Dec 17 07:47:18 2015 (5672AED6)
NvStreamKms.sys                 Tue Dec 22 15:53:26 2015 (5679B846)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Feb  8 10:28:21.125 2016 (UTC - 4:00)**************************
IntcDAud.sys                    Mon Oct 26 08:32:01 2015 (562E1D41)
igdkmd64.sys                    Wed Nov 18 14:28:29 2015 (564CD15D)

 

http://www.carrona.org/drivers/driver.php?id=RemoteSystemMonitorSensor.sys
http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
http://www.carrona.org/drivers/driver.php?id=AiChargerPlus.sys
http://www.carrona.org/drivers/driver.php?id=busenum.sys
http://www.carrona.org/drivers/driver.php?id=AsIO.sys
http://www.carrona.org/drivers/driver.php?id=CORK30.sys
http://www.carrona.org/drivers/driver.php?id=IOMap64.sys
http://www.carrona.org/drivers/driver.php?id=asmtufdriver.sys
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
http://www.carrona.org/drivers/driver.php?id=e1d65x64.sys
http://www.carrona.org/drivers/driver.php?id=klbackupflt.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=RTCore64.sys
http://www.carrona.org/drivers/driver.php?id=iocbios2.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=klmouflt.sys
http://www.carrona.org/drivers/driver.php?id=klkbdflt.sys
http://www.carrona.org/drivers/driver.php?id=klbackupdisk.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=klwtp.sys
http://www.carrona.org/drivers/driver.php?id=klim6.sys
http://www.carrona.org/drivers/driver.php?id=asstahci64.sys
http://www.carrona.org/drivers/driver.php?id=kl1.sys
http://www.carrona.org/drivers/driver.php?id=kneps.sys
http://www.carrona.org/drivers/driver.php?id=cm_km.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=ibtusb.sys
http://www.carrona.org/drivers/driver.php?id=klhk.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=SamsungRapidDiskFltr.sys
http://www.carrona.org/drivers/driver.php?id=SamsungRapidFSFltr.sys
http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
XQHDrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=ICCWDT.sys
http://www.carrona.org/drivers/driver.php?id=klpd.sys
http://www.carrona.org/drivers/driver.php?id=klflt.sys
http://www.carrona.org/drivers/driver.php?id=klwfp.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=xusb22.sys
http://www.carrona.org/drivers/driver.php?id=kldisk.sys
http://www.carrona.org/drivers/driver.php?id=klif.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=Netwbw02.sys
http://www.carrona.org/drivers/driver.php?id=kldisk.sys
http://www.carrona.org/drivers/driver.php?id=klif.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
 




 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 thispckeepscrashing

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Posted 02 May 2016 - 05:39 PM

Thanks for your reply, reaaly appreciate it. 
 
Wireless was manually disabled as I use ethernet to connect to the router. Have updated the drivers.
 
FurMark ran for 20 mins, no problems. Max 73 oC

Edited by thispckeepscrashing, 02 May 2016 - 05:50 PM.


#4 thispckeepscrashing

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Posted 02 May 2016 - 05:45 PM

Here's the reliability report.

 

http://imgur.com/9bilZNa

 

Have updated NVIDIA drivers to the latest ones. 


Edited by thispckeepscrashing, 02 May 2016 - 06:11 PM.


#5 usasma

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Posted 03 May 2016 - 07:27 AM

Looks like nVidia Network Streaming service is giving problems.

I'd suggest disabling it to see if that helps (if the new nVidia drivers didn't help).


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 thispckeepscrashing

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Posted 03 May 2016 - 07:49 AM

Thanks for your reply usasma.

 

I updated the wireless card drivers. 

 

I stopped the NvStreamService.exe (NVIDIA Streamer Network Service) from starting in services.msc 

and updated the Nvidia GPU drivers.

 

I don't have a shield box or tablet, although I did test streaming to another PC on my local network some weeks ago. 

 

After 1 hour game play, it seems to be ok. 



#7 usasma

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Posted 03 May 2016 - 08:06 AM

Glad to hear it.  Let's keep our fingers crossed! :0)


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 thispckeepscrashing

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Posted 04 May 2016 - 02:09 AM

Glad to report my gaming session last night went smoothly.  Wondered how a disabled network adapter could affect pc performance or maybe it was just the drivers? Maybe we'll never know :-) 



#9 usasma

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Posted 04 May 2016 - 06:30 AM

It probably wasn't the disabled adapter.  But, drivers for the disabled devices load during bootup, then the system disables them (so they're still loaded).

I suggest updating them in order to be sure that they aren't a problem - not because of any other indications in any of the reports.

 

My best guess would be that it was the Streaming Service.  I've seen the error before, so it was a fairly easy "fix".


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 thispckeepscrashing

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Posted 08 May 2016 - 04:56 AM

I had a couple of evening of gaming without the PC crashing. I noticed the CPU was running at 100% while gaming, so I applied my overclock again to the 4690k. Changed the BLCK to 112 and PC ran ok. Then the following evening I was gaming and the PC crashed. I tried to turn the over clock down a bit, and tried gaming again. The PC crashed, so I ran the automatic over clocking function that is included in the asus software. The system rebooted and then would not go pass the initial asus logo screen. Could not get into the BIOS. 

 

Reset the BIOS and still the PC wont go pass the initial asus logo screen. The motherboard shows Q code A2. Removed the SSD and HDD. Still no luck. Removed the GPU and the Q code shows 99. Can't get into the BIOS. Going to contact Asus on Monday to see what they say. 

 

I have placed my GPU into my spare PC. Using that while I resolve the motherboard issue. Makes it a bit easier when you have the Q-code's on Asus boards. 



#11 usasma

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Posted 09 May 2016 - 05:02 AM

I don't know much about motherboards and overclocking.  My last attempt at overclocking was with a pencil and a 1.0 gHz AMD processor

I'd suggest asking the experts over in the Internal Hardware forums:    http://www.bleepingcomputer.com/forums/f/7/internal-hardware/ 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#12 thispckeepscrashing

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Posted 09 May 2016 - 05:50 AM

Quite some time ago! Thanks for your reply. I'll take it up with internal hardware. 






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