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Semi-Frequent crashes while under load and one BSOD


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#1 sciencerob

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Posted 02 May 2016 - 02:08 PM

My system has started to restart itself without warning. This typically occurs when the CPU is under some load. Once out of all crashes I saw a BSOD that started with the first error code SOD 1e FFFFFFFFC0000005 000000000038658A (I didn't copy down the last two errors). 
 
I have dusted out my PC (just in case) and run Malwarebytes(comes out clean) so imo that brings it down to some windows issues, driver issues or hardware issues.
 
· OS - Windows 7
·  x64
· What was original installed OS on system? Windows XP (All hardware is 9 months old except HDD which is older and at one point had XP installed).
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Did not come pre-installed
· Age of system (hardware): All hardware is 9 months old except HDD which is older and at one point had XP installed
· Age of OS installation - have you re-installed the OS? 9 months ago, yes
 
· CPU - AMD FX™-8350 eight core processor ~4.0 Ghz
· Video Card - Saphire Tri-X T9 290 Raedon
· MotherBoard - Gigbye Technology Co LTD: 970A-UD3p
· Power Supply - CORSAIR HX Series HX750 750W ATX12V 2.3 / EPS12V 2.91 SLI
 
· System Manufacturer: It was a custom built PC so I'm not sure what is meant by this.
· Exact model number (if laptop, check label on bottom): same as before
 
· Desktop
 
Thank you for your time and help.

Attached Files



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#2 usasma

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Posted 02 May 2016 - 04:44 PM

Only 258 Windows Update hotfixes installed.  Most systems with SP1 have 300-400 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.
 

This looks like a video problem, but there's a couple of Live Kernel Events in the WER section of the MSINFO32 report.

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

Check the video card to be sure that:

- any extra power is firmly plugged in

- that the cooler is firmly attached to the GPU

- that the cooler is clean and free of dirt/dust

- that the fan is working and blowing air into the cooler

- that the system isn't blowing hot air into the GPU cooler

 

You can also run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Start with the video tests.

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Thu Apr 28 21:04:34.730 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\042816-20607-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.23392.amd64fre.win7sp1_ldr.160317-0600
System Uptime:0 days 0:30:25.837
Probably caused by :dxgkrnl.sys ( dxgkrnl!DpQueueDpc+8e )
BugCheck 1E, {ffffffffc0000005, 38658a, 8, 38658a}
BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: 000000000038658a, The address that the exception occurred at
Arg3: 0000000000000008, Parameter 0 of the exception
Arg4: 000000000038658a, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  ffxiv.exe
FAILURE_BUCKET_ID: X64_0x1E_c0000005_R_dxgkrnl!DpQueueDpc+8e
  BIOS Version                  FA
  BIOS Release Date             10/28/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             970A-UD3P
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft. Any drivers in red should be updated/replaced/removed. You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Thu Apr 28 21:04:34.730 2016 (UTC - 4:00)**************************
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
ScpVBus.sys                 Sun May  5 17:31:26 2013 (5186CFAE)
usbfilter.sys               Mon Feb 17 01:23:43 2014 (5301AAEF)
rzpmgrk.sys                 Thu Apr 17 15:36:12 2014 (53502D2C)
Rt64win7.sys                Tue Jun 17 07:59:14 2014 (53A02D92)
AtihdW76.sys                Sat Jun 21 22:31:21 2014 (53A63FF9)
mbam.sys                    Wed Sep  3 13:50:25 2014 (540754E1)
amd_sata.sys                Tue Sep 23 04:26:37 2014 (54212EBD)
amd_xata.sys                Tue Sep 23 04:26:40 2014 (54212EC0)
rzpnk.sys                   Fri Oct 17 15:38:10 2014 (54417022)
ViaHub3.sys                 Thu Oct 30 22:44:32 2014 (5452F790)
atikmpag.sys                Thu Nov 20 21:08:54 2014 (546E9EB6)
amdacpksd.sys               Thu Nov 20 21:18:16 2014 (546EA0E8)
atikmdag.sys                Thu Nov 20 21:30:27 2014 (546EA3C3)
rzendpt.sys                 Tue Dec 30 04:32:47 2014 (54A2713F)
rzudd.sys                   Tue Dec 30 04:32:50 2014 (54A27142)
MpFilter.sys                Fri Oct 30 02:29:35 2015 (56330E4F)

 

http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=ScpVBus.sys
http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
http://www.carrona.org/drivers/driver.php?id=AtihdW76.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
http://www.carrona.org/drivers/driver.php?id=ViaHub3.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=amdacpksd.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
 


 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 sciencerob

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Posted 03 May 2016 - 02:20 AM

Midday I had several frequent crashes, much closer whenever I would run a game i play (not particularly intense requirements, just an MMO). I ended up installing all available windows updates I could find (most likely around 60 updates). I also gave another dusting with pressurized air. I got a bit of condensed dust off of the processor fan. I checked that all cords were firmly plugged in and that seems to be the case. After installing the updates and cleaning the GPU I did not experience any more crashes (although I'm not yet convinced its in the clear yet)

 

When installing the updates I had around 4 updates that would fail and those gradually were installed when i restarted and completed other updates, so eventually even those that failed were able to be installed. Not sure if this is noteworthy, but thought i would mention it.

 

I installed the monitor although I'm not sure what temperature rangers I should be looking for when the CPU is under load or idle.

 

I've attached the file as requested.

Attached Files



#4 usasma

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Posted 03 May 2016 - 08:05 AM

A CPU normally runs in the 50's (ºC)

If it gets into the 60's, it's getting a bit warm, but not real worrisome until it gets to the high end  (although repeated high temps over time can decrease the lifespan of the CPU).

The 70's are basically the same.

80's are a real cause for concern and the 90's are ever worse, while anything higher can actually physically damage the CPU in a very short time

 

The Admin log file shows problems with your Razer software.

Please uninstall it.

If that doesn't help with the problems, feel free to download/install the latest compatible version of it for your OS

 

Crash dump initialization is failing.

I'd also suggest running these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Start with the hard drive diagnostics (as that's where the crash dump is stored).


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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