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Some fn (Function) Keys Stopped Working


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#1 0hmai

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Posted 02 May 2016 - 01:27 PM

Hello, 

I just recently wiped the hard drive to my laptop and reinstalled windows 7 since I am selling my laptop. I downloaded the necessary drivers for the laptop as well. Everything is good to go and I will be shipping it in a few days. 

However, some of the fn keys have stopped working. I tested all of them, and the f9-f12 keys do not work anymore. 

I have an Asus U46e laptop. I tried googling a solution and many sites/ videos said to do "
C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\HControl.exe" but when I try it, a message comes up saying "Windows cannot find C:\program'. Make sure you typed the name correctly, and then try again."

Does anyone have any advice on what I should do? I really don't want to give someone the laptop and have them struggle with this issue. 

 

Thank you.



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#2 RolandJS

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Posted 02 May 2016 - 01:40 PM

Is the factory partition still there?  Sometimes, factory sets up a menu of things that can be installed.  Like my Acer, I can reinstall some of the driver sets.  I hope your Asus has such a menu, perhaps you can reinstall the keyboard drivers.  Earlier, I typed about trying a usb keyboard, however, now, I don't believe that will help.

If no go on above, try this:  go to Asus support pages, find your exact model, download the exe or zip install for the keyboard.


Edited by RolandJS, 02 May 2016 - 02:07 PM.

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#3 Agouti

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Posted 02 May 2016 - 03:33 PM

0hmai, in your other topic, I told you that you should enable UEFI mode when you were installing Windows.  Did you do that?  That might be the reason your function keys aren't working.



#4 0hmai

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Posted 02 May 2016 - 03:47 PM

Oh shoot , I must not of read that part. What is UEFI? Is there a way I can still enable it ?

#5 Agouti

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Posted 02 May 2016 - 06:37 PM

UEFI stands for Unified Extensible Firmware Interface.  It is a newer kind of firmware that replaces BIOS.

 

If you look at the image you posted with your other topic, you will see UEFI Boot under Boot Configuration has been disabled.  You need to enable that before you install Windows.  Since you already installed Windows with UEFI disabled, you can correct the situation as follows:

 

1.  If you haven't as yet, burn the Windows ISO you downloaded to a DVD.  You can burn ISOs natively in Windows 7 and later by following this article.

2.  Insert the DVD disc in the target computer.

3.  Boot into the UEFI.

4.  Enable UEFI Boot.

5.  Exit the UEFI.  You computer should boot from the Windows disc.  If it doesn't, you may have to set the optical drive to first in the boot order.

6.  Choose custom install and delete all existing partitions.

7.  Install Windows in the empty space.

8.  Install your drivers.

 

Check your function keys and see if they work now.

 

Let me know how it goes.



#6 0hmai

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Posted 03 May 2016 - 01:14 AM

No luck with that method, but it's alright . Thank you so much anyways ! Since only a few fn keys aren't working, I'm sure it's not a big deal to the customer. The fn keys that don't work are the volume, and touch pad enabler/disabler keys. They aren't that important so it's okay. And if they really need to use those functions, they can always do it manually. Thanks again for the help!

#7 Agouti

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Posted 03 May 2016 - 08:10 AM

No problem.  As long as the customer is happy, I don't see a problem.

 

Good luck.






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