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UNINSTALL OPERA


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12 replies to this topic

#1 JayJax

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Posted 02 May 2016 - 01:10 PM

I cannot uninstall opera either thru my control panel or with CCleaner - any suggestions?



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#2 Guest_GNULINUX_*

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Posted 02 May 2016 - 04:14 PM

Download Revo Uninstaller Freeware Portable (at the bottom of the page under Other Downloads) and try to uninstall Opera with it.

 

Hope this helps!  :wink:



#3 ScathEnfys

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Posted 03 May 2016 - 10:20 PM

Alternate direct download link: http://www.bleepingcomputer.com/download/revo-uninstaller/dl/47/
If revo also fails for some reason, do the following:

Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Restore Points
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
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#4 JayJax

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Posted 03 May 2016 - 11:16 PM

Alternate direct download link: http://www.bleepingcomputer.com/download/revo-uninstaller/dl/47/
If revo also fails for some reason, do the following:

Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:

  • List last 10 Event Viewer log
  • List Installed Programs
  • List Restore Points
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

 

 

 

Thanks - here are the results:

 

MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by Anne (administrator) on 03-05-2016 at 22:52:04
Running from "C:\Users\Anne\Desktop"
Microsoft Windows 8.1  (X64)
Model: Inspiron 3541 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================
========================= IP Configuration: ================================

Dell Wireless 1704 802.11b/g/n (2.4GHz) = Wi-Fi (Connected)
Realtek PCIe FE Family Controller = Ethernet (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set subinterface interface= subinterface=ethernet_5 mtu=1477


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : MYDELL
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Local Area Connection* 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 9E-AD-97-D7-A4-97
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : B8-2A-72-CC-D8-08
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Dell Wireless 1704 802.11b/g/n (2.4GHz)
   Physical Address. . . . . . . . . : 9C-AD-97-D7-A4-97
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::d029:3b72:5c39:13ee%3(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.4(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Monday, May 2, 2016 7:05:07 PM
   Lease Expires . . . . . . . . . . : Wednesday, May 4, 2016 4:56:44 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 60599703
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-B0-F9-46-B8-2A-72-CC-D8-08
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{CEF2297A-D7F0-4D22-AEE5-F720824EC65F}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 4:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:2486:34aa:3f57:fefb(Preferred)
   Link-local IPv6 Address . . . . . : fe80::2486:34aa:3f57:fefb%8(Preferred)
   Default Gateway . . . . . . . . . : ::
   DHCPv6 IAID . . . . . . . . . . . : 369098752
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-B0-F9-46-B8-2A-72-CC-D8-08
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  UnKnown
Address:  192.168.1.1

Name:    google.com
Addresses:  2607:f8b0:4000:808::200e
      172.217.2.174


Pinging google.com [172.217.2.174] with 32 bytes of data:
Reply from 172.217.2.174: bytes=32 time=564ms TTL=51
Reply from 172.217.2.174: bytes=32 time=599ms TTL=51

Ping statistics for 172.217.2.174:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 564ms, Maximum = 599ms, Average = 581ms
Server:  UnKnown
Address:  192.168.1.1

DNS request timed out.
    timeout was 2 seconds.
Name:    yahoo.com
Addresses:  206.190.36.45
      98.138.253.109
      98.139.183.24


Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=475ms TTL=44
Reply from 98.138.253.109: bytes=32 time=272ms TTL=44

Ping statistics for 98.138.253.109:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 272ms, Maximum = 475ms, Average = 373ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  5...9e ad 97 d7 a4 97 ......Microsoft Wi-Fi Direct Virtual Adapter
  4...b8 2a 72 cc d8 08 ......Realtek PCIe FE Family Controller
  3...9c ad 97 d7 a4 97 ......Dell Wireless 1704 802.11b/g/n (2.4GHz)
  1...........................Software Loopback Interface 1
  6...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
  8...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1      192.168.1.4     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link       192.168.1.4    281
      192.168.1.4  255.255.255.255         On-link       192.168.1.4    281
    192.168.1.255  255.255.255.255         On-link       192.168.1.4    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.1.4    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.1.4    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  8    306 ::/0                     On-link
  1    306 ::1/128                  On-link
  8    306 2001::/32                On-link
  8    306 2001:0:9d38:6ab8:2486:34aa:3f57:fefb/128
                                    On-link
  3    281 fe80::/64                On-link
  8    306 fe80::/64                On-link
  8    306 fe80::2486:34aa:3f57:fefb/128
                                    On-link
  3    281 fe80::d029:3b72:5c39:13ee/128
                                    On-link
  1    306 ff00::/8                 On-link
  3    281 ff00::/8                 On-link
  8    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [55296] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [65536] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [23040] (Microsoft Corporation)
Catalog5 07 C:\WINDOWS\SysWOW64\wshbth.dll [50688] (Microsoft Corporation)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [69120] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [88576] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [88576] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [30720] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [63488] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/03/2016 09:54:21 PM) (Source: Application Hang) (User: )
Description: The program AcroRd32.exe version 15.10.20056.36345 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1290

Start Time: 01d1a5b02f9b18be

Termination Time: 17

Application Path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

Report Id: 7b5fb961-11a3-11e6-82a9-b82a72ccd808

Faulting package full name:

Faulting package-relative application ID:

Error: (05/02/2016 01:50:57 PM) (Source: Application Hang) (User: )
Description: The program firefox.exe version 46.0.0.5955 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1108

Start Time: 01d1a4a298df667f

Termination Time: 324

Application Path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

Report Id: c71cf496-1096-11e6-82a7-b82a72ccd808

Faulting package full name:

Faulting package-relative application ID:

Error: (05/02/2016 03:33:49 AM) (Source: Application Error) (User: )
Description: Faulting application name: pcdrcui.exe, version: 6.0.6793.1, time stamp: 0x56f3271d
Faulting module name: KERNELBASE.dll, version: 6.3.9600.18202, time stamp: 0x569e7eb1
Exception code: 0xe0434352
Fault offset: 0x0000000000008a5c
Faulting process id: 0x20fc
Faulting application start time: 0xpcdrcui.exe0
Faulting application path: pcdrcui.exe1
Faulting module path: pcdrcui.exe2
Report Id: pcdrcui.exe3
Faulting package full name: pcdrcui.exe4
Faulting package-relative application ID: pcdrcui.exe5

Error: (05/02/2016 03:33:47 AM) (Source: .NET Runtime) (User: )
Description: Application: pcdrcui.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: Pcd.DataStore.DatabaseError
Stack:
   at wpfview.Program.StartController_HandelAsapiAuthenticationErrors(System.String[])
   at wpfview.Program.Main(System.String[])

Error: (05/01/2016 09:11:37 PM) (Source: MsiInstaller) (User: MYDELL)
Description: Product: Microsoft Fix it 50195 -- This Microsoft Fix it does not apply to your operating system or application version.

Error: (05/01/2016 12:11:45 AM) (Source: Application Hang) (User: )
Description: The program firefox.exe version 45.0.2.5941 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1f2c

Start Time: 01d1a30c3caaf953

Termination Time: 290

Application Path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

Report Id: 2d73b07a-0f5b-11e6-82a3-b82a72ccd808

Faulting package full name:

Faulting package-relative application ID:

Error: (05/01/2016 12:11:44 AM) (Source: Application Error) (User: )
Description: Faulting application name: plugin-container.exe, version: 45.0.2.5941, time stamp: 0x57071d64
Faulting module name: mozglue.dll, version: 45.0.2.5941, time stamp: 0x57070ebc
Exception code: 0x80000003
Fault offset: 0x0000ec22
Faulting process id: 0x2be0
Faulting application start time: 0xplugin-container.exe0
Faulting application path: plugin-container.exe1
Faulting module path: plugin-container.exe2
Report Id: plugin-container.exe3
Faulting package full name: plugin-container.exe4
Faulting package-relative application ID: plugin-container.exe5

Error: (04/29/2016 11:59:35 PM) (Source: Application Error) (User: )
Description: Faulting application name: pcdrcui.exe, version: 6.0.6793.1, time stamp: 0x56f3271d
Faulting module name: KERNELBASE.dll, version: 6.3.9600.18202, time stamp: 0x569e7eb1
Exception code: 0xe0434352
Fault offset: 0x0000000000008a5c
Faulting process id: 0x1e60
Faulting application start time: 0xpcdrcui.exe0
Faulting application path: pcdrcui.exe1
Faulting module path: pcdrcui.exe2
Report Id: pcdrcui.exe3
Faulting package full name: pcdrcui.exe4
Faulting package-relative application ID: pcdrcui.exe5

Error: (04/29/2016 11:59:33 PM) (Source: .NET Runtime) (User: )
Description: Application: pcdrcui.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: Pcd.DataStore.DatabaseError
Stack:
   at asapi.asapicsharp.loadPlugin(System.String)
   at pcd.controllers.MainController.PreEnumerate()
   at pcd.controllers.MainController.BackgroundStartThread()
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart()

Error: (04/26/2016 12:32:40 PM) (Source: Application Error) (User: )
Description: Faulting application name: plugin-container.exe, version: 45.0.2.5941, time stamp: 0x57071d64
Faulting module name: mozglue.dll, version: 45.0.2.5941, time stamp: 0x57070ebc
Exception code: 0x80000003
Fault offset: 0x0000ec22
Faulting process id: 0x3f8c
Faulting application start time: 0xplugin-container.exe0
Faulting application path: plugin-container.exe1
Faulting module path: plugin-container.exe2
Report Id: plugin-container.exe3
Faulting package full name: plugin-container.exe4
Faulting package-relative application ID: plugin-container.exe5


System errors:
=============
Error: (05/03/2016 12:57:31 AM) (Source: Application Popup) (User: )
Description: \??\C:\Windows\System32\drivers\TrueSight.sys

Error: (05/02/2016 08:26:33 PM) (Source: Service Control Manager) (User: )
Description: The Maxthon App Store Service 1.1.0.10848 service terminated unexpectedly.  It has done this 1 time(s).

Error: (05/02/2016 08:25:47 PM) (Source: Service Control Manager) (User: )
Description: The Maxthon Core Update Service service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.

Error: (05/02/2016 08:25:28 PM) (Source: Service Control Manager) (User: )
Description: The Maxthon AppStore Update Service service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.

Error: (05/02/2016 08:25:24 PM) (Source: Service Control Manager) (User: )
Description: The Maxthon App Store Service 1.1.0.10848 service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.

Error: (05/02/2016 07:04:52 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 6:57:17 PM on ‎5/‎2/‎2016 was unexpected.

Error: (05/02/2016 03:43:14 PM) (Source: Application Popup) (User: )
Description: \??\C:\Windows\System32\drivers\TrueSight.sys

Error: (05/02/2016 01:44:15 PM) (Source: Application Popup) (User: )
Description: \??\C:\Windows\System32\drivers\TrueSight.sys

Error: (05/02/2016 01:36:14 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 1:21:37 PM on ‎5/‎2/‎2016 was unexpected.

Error: (05/02/2016 01:21:36 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 1:13:00 PM on ‎5/‎2/‎2016 was unexpected.


Microsoft Office Sessions:
=========================
Error: (05/03/2016 09:54:21 PM) (Source: Application Hang)(User: )
Description: AcroRd32.exe15.10.20056.36345129001d1a5b02f9b18be17C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe7b5fb961-11a3-11e6-82a9-b82a72ccd808

Error: (05/02/2016 01:50:57 PM) (Source: Application Hang)(User: )
Description: firefox.exe46.0.0.5955110801d1a4a298df667f324C:\Program Files (x86)\Mozilla Firefox\firefox.exec71cf496-1096-11e6-82a7-b82a72ccd808

Error: (05/02/2016 03:33:49 AM) (Source: Application Error)(User: )
Description: pcdrcui.exe6.0.6793.156f3271dKERNELBASE.dll6.3.9600.18202569e7eb1e04343520000000000008a5c20fc01d1a44d46597028C:\Program Files\Dell\SupportAssist\pcdrcui.exeC:\WINDOWS\system32\KERNELBASE.dll973ff451-1040-11e6-82a3-b82a72ccd808

Error: (05/02/2016 03:33:47 AM) (Source: .NET Runtime)(User: )
Description: Application: pcdrcui.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: Pcd.DataStore.DatabaseError
Stack:
   at wpfview.Program.StartController_HandelAsapiAuthenticationErrors(System.String[])
   at wpfview.Program.Main(System.String[])

Error: (05/01/2016 09:11:37 PM) (Source: MsiInstaller)(User: MYDELL)
Description: Product: Microsoft Fix it 50195 -- This Microsoft Fix it does not apply to your operating system or application version.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (05/01/2016 12:11:45 AM) (Source: Application Hang)(User: )
Description: firefox.exe45.0.2.59411f2c01d1a30c3caaf953290C:\Program Files (x86)\Mozilla Firefox\firefox.exe2d73b07a-0f5b-11e6-82a3-b82a72ccd808

Error: (05/01/2016 12:11:44 AM) (Source: Application Error)(User: )
Description: plugin-container.exe45.0.2.594157071d64mozglue.dll45.0.2.594157070ebc800000030000ec222be001d1a341527c5018C:\Program Files (x86)\Mozilla Firefox\plugin-container.exeC:\Program Files (x86)\Mozilla Firefox\mozglue.dll320b4c77-0f5b-11e6-82a3-b82a72ccd808

Error: (04/29/2016 11:59:35 PM) (Source: Application Error)(User: )
Description: pcdrcui.exe6.0.6793.156f3271dKERNELBASE.dll6.3.9600.18202569e7eb1e04343520000000000008a5c1e6001d1a29d0efe42cbC:\Program Files\Dell\SupportAssist\pcdrcui.exeC:\WINDOWS\system32\KERNELBASE.dll54efb669-0e90-11e6-82a3-b82a72ccd808

Error: (04/29/2016 11:59:33 PM) (Source: .NET Runtime)(User: )
Description: Application: pcdrcui.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: Pcd.DataStore.DatabaseError
Stack:
   at asapi.asapicsharp.loadPlugin(System.String)
   at pcd.controllers.MainController.PreEnumerate()
   at pcd.controllers.MainController.BackgroundStartThread()
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart()

Error: (04/26/2016 12:32:40 PM) (Source: Application Error)(User: )
Description: plugin-container.exe45.0.2.594157071d64mozglue.dll45.0.2.594157070ebc800000030000ec223f8c01d19fcbb2e6762bC:\Program Files (x86)\Mozilla Firefox\plugin-container.exeC:\Program Files (x86)\Mozilla Firefox\mozglue.dlldfcf290f-0bd4-11e6-82a2-b82a72ccd808


CodeIntegrity Errors:
===================================
  Date: 2016-05-02 14:08:22.236
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2016-05-02 14:08:21.687
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2016-05-02 14:08:21.116
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2016-05-02 14:08:20.261
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2016-05-02 14:08:19.219
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2016-04-07 12:39:49.657
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2016-04-07 12:39:49.081
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2016-04-07 12:39:48.471
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2016-04-07 12:39:45.460
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2016-04-07 12:39:44.706
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.


=========================== Installed Programs ============================

Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.010.20060 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 20.0.0.260 - Adobe Systems Incorporated)
Adobe Flash Player 21 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 21.0.0.213 - Adobe Systems Incorporated)
AMD Catalyst Install Manager (HKLM\...\{B3C41846-0ED2-2FE4-C154-F736C9D53364}) (Version: 8.0.916.0 - Advanced Micro Devices, Inc.)
Apple Application Support (32-bit) (HKLM-x32\...\{FE5C2FAA-118D-4509-B51D-3F71CC9E1B3E}) (Version: 4.3 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{2937FD88-C9D6-4B82-B539-37CD0A572F42}) (Version: 4.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{2E4AF2A6-50EA-4260-9BA4-5E582D11879A}) (Version: 9.3.0.15 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{56EC47AA-5813-4FF6-8E75-544026FBEA83}) (Version: 2.2.0.150 - Apple Inc.)
Canon MX410 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MX410_series) (Version:  - )
CCleaner (HKLM\...\CCleaner) (Version: 5.08 - Piriform)
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.) Hidden
Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.) Hidden
Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.) Hidden
CyberLink Media Suite Essentials (HKLM-x32\...\InstallShield_{8F14AA37-5193-4A14-BD5B-BDF9B361AEF7}) (Version: 10.0 - CyberLink Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Dell Backup and Recovery - Support Software (HKLM-x32\...\{A9668246-FB70-4103-A1E3-66C9BC2EFB49}) (Version: 1.7.1.2 - Dell Inc.)
Dell Backup and Recovery (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 1.7.1.2 - Dell Inc.)
Dell Customer Connect (HKLM-x32\...\{124DE80C-9BFE-4D04-A8D9-69C5019DEEBF}) (Version: 1.3.28.0 - Dell Inc.)
Dell Data Vault (HKLM\...\{2E55EEFD-2162-4A7D-9158-EDB0305603A6}) (Version: 4.3.8.0 - Dell Inc.) Hidden
Dell Digital Delivery (HKLM-x32\...\{D850CB7E-72BC-4510-BA4F-48932BFAB295}) (Version: 2.9.901.0 - Dell Products, LP)
Dell Product Registration (HKLM-x32\...\{24F2AD94-CC1B-4294-B184-D4D31A3186A7}) (Version: 2.42.0012 - Aviata Inc.)
Dell SupportAssist (HKLM\...\PC-Doctor for Windows) (Version: 1.2.6793.01 - Dell)
Dell SupportAssistAgent (HKLM-x32\...\{B57A8AFE-6735-4497-BD52-BD2F838F5CF0}) (Version: 1.2.1.31 - Dell)
Dell System Detect (HKCU\...\73f463568823ebbe) (Version: 6.6.0.1 - Dell)
Dell Touchpad (HKLM\...\SynTPDeinstKey) (Version: 18.1.2.0 - Synaptics Incorporated)
Dell Update (HKLM-x32\...\{DB82968B-57A4-4397-81A5-ECAB21B5DFCD}) (Version: 1.7.1015.0 - Dell Inc.)
Dropbox (HKCU\...\Dropbox) (Version: 3.19.34 - Dropbox, Inc.)
DW WLAN Card (HKLM\...\DW WLAN Card) (Version: 6.30.223.181 - Dell Inc.)
FastStone Image Viewer 5.4 (HKLM-x32\...\FastStone Image Viewer) (Version: 5.4 - FastStone Soft)
FastStone Photo Resizer 3.3 (HKLM-x32\...\FastStone Photo Resizer) (Version: 3.3 - FastStone Soft.)
iCloud (HKLM\...\{4B48E22A-2FB0-4EFA-B99E-954B1E50CD69}) (Version: 5.1.0.34 - Apple Inc.)
iTunes (HKLM\...\{A31C5565-90D9-4615-AE13-94D86C3836C7}) (Version: 12.3.3.17 - Apple Inc.)
Junk Mail filter update (HKLM-x32\...\{0BE9E708-5DC0-4963-9CFD-0AA519090E79}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
LibreOffice 4.4.4.3 (HKLM-x32\...\{5B6D82BB-CC1A-431E-8991-3E57855F99C5}) (Version: 4.4.4.3 - The Document Foundation)
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
Microsoft Office (HKLM-x32\...\{90150000-0138-0409-0000-0000000FF1CE}) (Version: 15.0.4569.1506 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41212.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Movie Maker (HKLM-x32\...\{38F03569-A636-4CF3-BDDE-032C8C251304}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{DD67BE4B-7E62-4215-AFA3-F123A800A389}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Mozilla Firefox 46.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 46.0 (x86 en-US)) (Version: 46.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 46.0 - Mozilla)
NIKON IMAGE SPACE UPLOADER (HKLM-x32\...\{FF16363A-46D4-914E-010A-27DF55793BCA}) (Version: 1.2 - NIKON CORPORATION) Hidden
NIKON IMAGE SPACE UPLOADER (HKLM-x32\...\com.nikonimagespace.uploader) (Version: 1.2 - NIKON CORPORATION)
OEM Application Profile (HKLM-x32\...\{315F1A48-D883-B234-7C79-15873574ACC1}) (Version: 1.00.0000 - Advanced Micro Devices, Inc.)
Picasa 3 (HKLM-x32\...\Picasa 3) (Version: 3.9.140.239 - Google, Inc.)
PocketCloud (HKLM-x32\...\{D9752C7D-A595-4687-A0D5-362E9C311C55}) (Version: 2.7.14 - Wyse Technology)
Quickset64 (HKLM\...\{87CF757E-C1F1-4D22-865C-00C6950B5258}) (Version: 11.1.18 - Dell Inc.)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.2.9600.39054 - Realtek Semiconductor Corp.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7161 - Realtek Semiconductor Corp.)
WIDCOMM Bluetooth Software (HKLM\...\{C6D9ED03-6FCF-4410-9CB7-45CA285F9E11}) (Version: 12.0.0.9150 - Broadcom Corporation)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 64%
Total physical RAM: 3512.56 MB
Available physical RAM: 1251.52 MB
Total Virtual: 7096.56 MB
Available Virtual: 4395.12 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:455.98 GB) (Free:404.41 GB) NTFS

========================= Users: ========================================

User accounts for \\MYDELL

Administrator            Anne                     Guest                    
jjaxa_000                SophosSAUMYDELL0         

========================= Minidump Files ==================================

C:\WINDOWS\Minidump\041116-27656-01.dmp
========================= Restore Points ==================================

20-04-2016 17:56:04 End of disinfection
30-04-2016 02:03:35 Scheduled Checkpoint
03-05-2016 05:45:20 JRT Pre-Junkware Removal

**** End of log ****
 



#5 JayJax

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Posted 06 May 2016 - 01:20 AM

Download Revo Uninstaller Freeware Portable (at the bottom of the page under Other Downloads) and try to uninstall Opera with it.

 

Hope this helps!  :wink:

Thanks I did download the program however it doesn't list Opera as one of the programs to remove?  Even though it is on my computer.


Edited by JayJax, 06 May 2016 - 01:20 AM.


#6 Guest_GNULINUX_*

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Posted 06 May 2016 - 02:41 PM

Strange, Revo doesn't list it and it's also not in your MiniToolBox log...

Where/How do you see that Opera is installed?

 

You could always reinstall Opera and let Revo uninstall it and see if that resolves your problem?

 

Good luck!  :wink:



#7 ScathEnfys

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Posted 06 May 2016 - 04:49 PM

@GNULINUX
He obviously has a corrupted install. Both Revo and MTB rely on the installed programs registry key(s) to detect programs.
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#8 Guest_GNULINUX_*

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Posted 07 May 2016 - 05:33 AM

^ Yep, that's why I suggested reinstalling Opera in the hope it straightens things for (at least) Opera...  :wink:

 

Greets!



#9 JayJax

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Posted 07 May 2016 - 10:59 PM

^ Yep, that's why I suggested reinstalling Opera in the hope it straightens things for (at least) Opera...  :wink:

 

Greets!

Thanks I didn't see that entry of yours - sorry. I guess I was waiting on a reply to the results of the program Mini-Tool Box I ran.      I'll try re-installing.


Edited by JayJax, 07 May 2016 - 11:01 PM.


#10 ScathEnfys

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Posted 08 May 2016 - 10:46 AM

@JayJax
You can also look in the folder where Opera was installed and see if there is an uninstaller program... If it's not too late already.
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#11 JayJax

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Posted 08 May 2016 - 09:27 PM

@JayJax
You can also look in the folder where Opera was installed and see if there is an uninstaller program... If it's not too late already.

Thanks - I did check in the folder for Opera and there wasn't a uninstaller program.   I believe I've gotten it with Revo-Uninstaller - not sure if I went about it the right way but I'm thinking/hoping so.


Edited by JayJax, 08 May 2016 - 09:28 PM.


#12 JayJax

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Posted 08 May 2016 - 09:30 PM

^ Yep, that's why I suggested reinstalling Opera in the hope it straightens things for (at least) Opera...  :wink:

 

Greets!

Thanks I believe I have it successfully uninstalled and will leave well enough alone for the time being.  May try to reinstall later.



#13 Guest_GNULINUX_*

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Posted 09 May 2016 - 07:54 AM

OK, you're welcome!  :thumbup2:

 

Greets!






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