Hello. If none of you are aware of what "ads by provider" is, it's supposed to be this annoying malware that opens up random pop-up ads in your browser and somehow adds fake advertisement links to any texts on any webpages. But in my case it also significantly reduces my internet speed and somehow keeps coming back. It also hides somehow.
I've searched all over the web for any ways to remove it. I tried using Malwarebytes, ADWCleaner and a few other programs and they always seem to delete the thing, but it always comes back. And in no time, too. As of right now, this virus somehow finds its way back into my system every couple of days.
I said it hides, and what I mean is that in every removal guide I've seen so far, there seems to be a program associated with this virus that can be found via Control Panel. It could be called just Provider or it could be something different, but basically it's supposed to be an unwanted program that we never installed on our computer. Well, I've checked a number of times, via Control Panel and CCleaner, and there is NOTHING there. All the software I have ever installed on my pc was installed by me and it's all legit.
I operate on windows 7, I use ZoneAlarm security software with its built-in firewall and I'm starting to reconsider, since it never seems to notice that anything's wrong. I don't download shady programs off of shady sites, I don't torrent much, I clean, scan and defrag my computer regularly. I also use Adblocker, Ghostery and I'm smart enough not to click ads on the web saying "PLEASE CLICK HERE U R WINNER" or anything like that.
Funny thing is, I also have an old netbook with Windows XP that I use in quite the same way, also with ZoneAlarm, AdBlocker, I scan and defrag it also on a regular basis... And nothing ever touches it. It's old and slow, sure, but no viruses or malware ever pops up on it.
So, my question is: how does this thing keep coming back to my PC (I know, it probably wasn't ever completely removed or something) and how do I get rid of it for good? Do I just have to format the drives and get a new OS or is there any other way?
Please, PLEASE, someone help me, because I am so sick of this thing...
EDIT: now downloading Spybot, I'm going to give it a try and see if it finds anything.
Edited by frankajh, 02 May 2016 - 09:22 AM.