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Random reboots after bugcheck and critical error


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#1 kathpt

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Posted 01 May 2016 - 12:25 PM

Hello,

 

I've been having trouble with my OS lately, it crashes without warning and I have no idea why. It's also been very slow recently but I don't think it's related to the crashes.
It crashes when I'm watching Youtube. I'm not sure if it's related but the three times it crashed, it was while I was watching a Youtube video.
After checking the event log the crash comes after the system runs some sort of bugcheck. It took me a while to find it since the event log registers a series of errors and warnings, but looking at the time the critical error occurred I'm assuming that was the one.
I have a couple games I play and I've had the graphics card crash a few times but it never once restarted the system - not sure if that's relevant.

Is this fixable?
Operating windows 10 on an i3 - acer (bought in december 2014).

 

Erro    01/05/2016 17:46:18    DistributedCOM    10010    Nenhum
Erro    01/05/2016 17:43:09    CAPI2    513    Nenhum
Aviso    01/05/2016 17:42:29    Kernel-Processor-Power (Microsoft-Windows-Kernel-Processor-Power)    37    (7)
Aviso    01/05/2016 17:42:29    Kernel-Processor-Power (Microsoft-Windows-Kernel-Processor-Power)    37    (7)
Aviso    01/05/2016 17:42:29    Kernel-Processor-Power (Microsoft-Windows-Kernel-Processor-Power)    37    (7)
Aviso    01/05/2016 17:42:29    Kernel-Processor-Power (Microsoft-Windows-Kernel-Processor-Power)    37    (7)
Erro    01/05/2016 17:42:21    Service Control Manager    7000    Nenhum
Erro    01/05/2016 17:42:21    Service Control Manager    7009    Nenhum
Aviso    01/05/2016 17:41:57    TaskScheduler    414    Configuração Incorreta da Tarefa
Aviso    01/05/2016 17:41:43    TaskScheduler    414    Configuração Incorreta da Tarefa
Erro    01/05/2016 17:41:35    Eventlog    1101    Processamento de eventos
Crítico    01/05/2016 17:41:13    Kernel-Power    41    (63)
Erro    01/05/2016 17:41:35    BugCheck    1001    Nenhum
Erro    01/05/2016 17:41:27    EventLog    6008    Nenhum

 

Translation:
Erro = error
Aviso = warning
Crítico = critical

first column is the level, then the date followed by the time, then origin, event ID and lastly task category.

 

Thank you!



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#2 usasma

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Posted 01 May 2016 - 04:32 PM

Please run this report collecting tool so that we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location. (By default it'll be a .zip file located on your Desktop)
Simply upload the .zip file with your next post and we'll move on from there.

If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/



 


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#3 kathpt

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Posted 02 May 2016 - 10:52 AM

Here is the .zip, as requested.

Attached Files


Edited by kathpt, 02 May 2016 - 10:53 AM.


#4 usasma

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Posted 02 May 2016 - 03:58 PM

Your UEFI/BIOS (version V1.09) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Lot's of video errors in the WER section of the MSINFO32 report - to include STOP 0x116 and 0x117 errors.  Please follow these troubleshooting suggestions:  http://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/35-video-tdr-timeout-0x116-0x117.html#post29532
Also, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

All 3 of the memory dumps are STOP 0x116 errors, so start with the troubleshooting link above.

Also, please be sure to run these free hardware diagnostics (start with the video tests):  http://www.carrona.org/hwdiag.html

 

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Sun May  1 12:40:22.802 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\050116-21421-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.212.amd64fre.th2_release_sec.160328-1908
System Uptime:1 days 23:18:22.686
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by :igdkmd64.sys ( igdkmd64+15d90 )
BugCheck 116, {ffffe0017ac284c0, fffff801e8cc5d90, ffffffffc0000001, 3}
BugCheck Info: VIDEO_TDR_FAILURE (116)
Arguments:
Arg1: ffffe0017ac284c0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff801e8cc5d90, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc0000001, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000003, Optional internal context dependent data.
BUGCHECK_STR:  0x116
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x116_IMAGE_igdkmd64.sys
CPUID:        "Intel® Core™ i3-4005U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: 1696
  BIOS Version                  V1.09
  BIOS Release Date             07/11/2014
  Manufacturer                  Acer
  Product Name                  Aspire E5-571
  Baseboard Product             EA50_HB   
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Apr 29 13:21:12.792 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\042916-32234-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.212.amd64fre.th2_release_sec.160328-1908
System Uptime:9 days 0:35:14.238
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by :igdkmd64.sys ( igdkmd64+15d90 )
BugCheck 116, {ffffe001fef54350, fffff80014745d90, ffffffffc0000001, 3}
BugCheck Info: VIDEO_TDR_FAILURE (116)
Arguments:
Arg1: ffffe001fef54350, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff80014745d90, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc0000001, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000003, Optional internal context dependent data.
BUGCHECK_STR:  0x116
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x116_IMAGE_igdkmd64.sys
CPUID:        "Intel® Core™ i3-4005U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: 1696
  BIOS Version                  V1.09
  BIOS Release Date             07/11/2014
  Manufacturer                  Acer
  Product Name                  Aspire E5-571
  Baseboard Product             EA50_HB   
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Apr 20 12:45:08.225 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\042016-36171-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.212.amd64fre.th2_release_sec.160328-1908
System Uptime:6 days 22:14:02.110
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by :igdkmd64.sys ( igdkmd64+15d90 )
BugCheck 116, {ffffe000c444d010, fffff800f5d25d90, ffffffffc0000001, 3}
BugCheck Info: VIDEO_TDR_FAILURE (116)
Arguments:
Arg1: ffffe000c444d010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff800f5d25d90, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc0000001, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000003, Optional internal context dependent data.
BUGCHECK_STR:  0x116
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x116_IMAGE_igdkmd64.sys
CPUID:        "Intel® Core™ i3-4005U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: 1696
  BIOS Version                  V1.09
  BIOS Release Date             07/11/2014
  Manufacturer                  Acer
  Product Name                  Aspire E5-571
  Baseboard Product             EA50_HB   
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft. Any drivers in red should be updated/replaced/removed. You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sun May  1 12:40:22.802 2016 (UTC - 4:00)**************************
LMDriver.sys                Tue Jul 16 14:58:57 2013 (51E597F1)
RadioShim.sys               Tue Jul 16 14:58:57 2013 (51E597F1)
TeeDriverx64.sys            Wed Nov 27 12:56:32 2013 (52963250)
iwdbus.sys                  Tue Dec 17 17:47:38 2013 (52B0D48A)
btath_bus.sys               Mon Jan 20 09:20:21 2014 (52DD30A5)
SynRMIHID.sys               Wed Feb 19 20:29:36 2014 (53055A80)
btfilter.sys                Thu Apr 24 23:01:52 2014 (5359D020)
iaLPSSi_I2C.sys             Tue Feb 24 10:52:07 2015 (54EC9E27)
athw8x.sys                  Sun Apr 26 22:56:12 2015 (553DA54C)
rt640x64.sys                Tue May  5 12:21:03 2015 (5548EDEF)
nettap630.sys               Wed May  6 19:37:11 2015 (554AA5A7)
RtsPer.sys                  Fri May 29 02:32:34 2015 (55680802)
RTKVHD64.sys                Tue Jun 16 06:55:05 2015 (55800089)
ndisrfl.sys                 Thu Jul  9 13:06:23 2015 (559EAA0F)
igdkmd64.sys                Tue Aug  4 19:42:35 2015 (55C14DEB)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
mfesapsn.sys                Thu Feb 11 15:14:29 2016 (56BCEBA5)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Apr 20 12:45:08.225 2016 (UTC - 4:00)**************************
mfesapsn.sys                Tue Jan 19 11:51:47 2016 (569E69A3)

 

http://www.carrona.org/drivers/driver.php?id=LMDriver.sys
http://www.carrona.org/drivers/driver.php?id=RadioShim.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
http://www.carrona.org/drivers/driver.php?id=SynRMIHID.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=iaLPSSi_I2C.sys
http://www.carrona.org/drivers/driver.php?id=athw8x.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=nettap630.sys
http://www.carrona.org/drivers/driver.php?id=RtsPer.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=ndisrfl.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=mfesapsn.sys
http://www.carrona.org/drivers/driver.php?id=mfesapsn.sys
 


 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 kathpt

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Posted 05 June 2016 - 07:47 PM

Alright, so I updated all the drivers that needed updating and the crash never happened again. I haven't been using the computer enough to test if it would crash, but now it's safe to say the problem was the drivers. However, now there's a new problem. Whenever I shut down the laptop it doesn't really... shut down. Or hibernate. It literally doesn't stop working. The screen goes black but the blue LED light never turns off and I can hear something working (like a really really gentle fan), when I try to turn it on with the power button it doesn't. I never have battery in so i have to unplug the ac power (or press the power button for 5 seconds) cord and plug it and THEN i can turn the laptop on. here's the bizarre part: if i hibernate, the same happens. but when i turn it back on it comes back from hibernation... so when i unplug the ac or long press the power button I'm turning something off but not the system? if that makes sense? since it doesn't start up in security mode I'm assuming it's not hurting it much, but it's bugging me because i can't find any solutions online except 'might be the BIOS'.
I know this isn't the thread for this issue but I'm not really sure where to post it and it's a follow up problem...



#6 usasma

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Posted 06 June 2016 - 05:15 AM

It's not unusual to see this when fixing BSOD's.

But it is unusual to see Hibernate working, yet the system doesn't turn off.

 

Why don't you have the battery plugged in?

Did you have this problem before the BSOD?  If not, then you have to wonder about the coincidence (and, hence, would suspect that the same problems that caused the BSOD are involved in this - despite the system hibernating properly.

This is a real poser!

 

Let's try this:

- hibernate the system

- force the shutdown

- bring it back from hibernation

- then immediately generate this report:

 

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

 

Normally I don't encourage dual posting - but you may want to start another topic over in the Internal Hardware forums for those experts to have a look at it:    http://www.bleepingcomputer.com/forums/f/7/internal-hardware/ 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 kathpt

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Posted 08 June 2016 - 08:00 AM

For some reason it didn't do it (first time it didn't do it since it started happening) the way you posted your reply so I couldn't do it, but it did it yesterday so today I was able to do what you asked.

Just to confirm: I did this after I brought it back from hibernation AFTER forcing the shutdown.

Attached Files



#8 usasma

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Posted 08 June 2016 - 09:22 AM

Nothing of note (IMO) in the Admin log file.
I suspect a hardware problem, most likely with the video card (but possibly with the motherboard).

If you've finished all of the STOP 0x116 troubleshooting and it still occurs, then I'd be pretty sure about the hardware problem.

 

To verify that it's likely a hardware problem, backup your stuff and then recover the system using the recovery partition or factory recovery disks.

Don't add anything extra, and get all the Windows Updates that are available.

If the problem continues, then it's most probably a hardware problem.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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