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VC Redist 2015 Error 0x80070002 - The system cannot find the file specified


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#1 AwesomeDude

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Posted 01 May 2016 - 11:27 AM

I'm trying to download Visual C++ Redistributable 2015 on my Windows 7 laptop. However, whenever I install it, it ends up with the error 0x80070002 - The system cannot find the file specified. In the log, everything seems to be fine until the last few lines, where it says:

 

'[1B60:15C0][2016-05-02T00:25:29]e000: Error 0x80070002: Failed to CreateProcess on path: C:\Windows\SysNative\wusa.exe
[1B60:15C0][2016-05-02T00:25:29]e000: Error 0x80070002: Failed to execute MSU package.
[1D6C:164C][2016-05-02T00:25:29]e000: Error 0x80070002: Failed to configure per-machine MSU package.
[1D6C:164C][2016-05-02T00:25:29]i319: Applied execute package: Windows7_MSU_x64, result: 0x80070002, restart: None
[1D6C:164C][2016-05-02T00:25:29]e000: Error 0x80070002: Failed to execute MSU package.
[1B60:15C0][2016-05-02T00:25:29]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{74d0e5db-b326-4dae-a6b2-445b9de1836e}, resume: ARP, restart: None, disable resume: No
[1B60:15C0][2016-05-02T00:25:29]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{74d0e5db-b326-4dae-a6b2-445b9de1836e}, resume: ARP, restart initiated: No, disable resume: No
[1D6C:164C][2016-05-02T00:25:29]i399: Apply complete, result: 0x80070002, restart: None, ba requested restart:  No '
 
I really need this to run a program, so please give me some help!


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#2 sikntired

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Posted 01 May 2016 - 11:42 AM

You might try running the 'Troubleshooter':

                                

                                       https://support.microsoft.com/en-us/kb/910336

 

Hope this resolves your issue.



#3 AwesomeDude

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Posted 01 May 2016 - 11:51 AM

Sorry but that didn't fix the problem



#4 sflatechguy

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Posted 01 May 2016 - 12:05 PM

Have you tried going through the manual steps listed below the link to download the troubleshooter? You may also want to check where you are downloading the file from. That error code means something is missing from the file you downloaded, or from your Windows Update setup.



#5 AwesomeDude

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Posted 01 May 2016 - 12:10 PM

(Sorry if I'm being a total computer noob) I'm talking about vc redist 2015, not windows update, but are they connected?



#6 sflatechguy

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Posted 01 May 2016 - 12:17 PM

Windows handles updates in pretty much the same way it installs other Windows components. In fact, the first error in the logs you posted points to wusa.exe, which is the Windows Update Standalone Installer. wusa.exe is used to install packages with the .msu file extension. So looking at the logs, the WU standalone installer is not running and that is why the "failed to execute MSU package" error is there.

 

You'll need to resolve that before the vc redist 2015 will install.



#7 AwesomeDude

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Posted 01 May 2016 - 12:47 PM

I did all the manual stuff but it still doesn't work. 



#8 sflatechguy

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Posted 01 May 2016 - 12:53 PM

Open up a command prompt and run sfc /scannow. If it returns with a message stating it found files that could not be repaired, post back.



#9 AwesomeDude

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Posted 01 May 2016 - 01:00 PM

I am an administrator, but it says 'You must be an administrator running a console session in order to use the sfc utility'



#10 sflatechguy

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Posted 01 May 2016 - 01:01 PM

In the Start button search bar, type in cmd. Right click the command window icon, select "Run as administrator", then enter sfc /scannow.



#11 AwesomeDude

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Posted 01 May 2016 - 01:11 PM

It says: Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log windir\logs\CBS\CBS.log. 



#12 sflatechguy

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Posted 01 May 2016 - 01:29 PM

From the command prompt, enter
Findstr /c:"[SR] Cannot repair member file" -Path %windir%\logs\cbs\cbs.log>%userprofile%\Desktop\sfcdetails.txt

This will save a text file called sfcdetails to your desktop. Copy and paste the contents in your next post.

#13 AwesomeDude

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Posted 01 May 2016 - 01:40 PM

2016-05-02 02:06:08, Info                  CSI    000001bf [SR] Cannot repair member file [l:16{8}]"wusa.exe" of Microsoft-Windows-WUSA, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2016-05-02 02:06:10, Info                  CSI    000001c0 [SR] Cannot repair member file [l:16{8}]"wusa.exe" of Microsoft-Windows-WUSA, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2016-05-02 02:09:38, Info                  CSI    0000033c [SR] Cannot repair member file [l:16{8}]"wusa.exe" of Microsoft-Windows-WUSA, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2016-05-02 02:09:39, Info                  CSI    0000033d [SR] Cannot repair member file [l:16{8}]"wusa.exe" of Microsoft-Windows-WUSA, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing


#14 sflatechguy

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Posted 01 May 2016 - 01:57 PM

The Windows Update Standalone Installer file is missing or the file system can't locate if for some reason, that's why it couldn't be repaired by the troubleshooter or the manual steps.

 

You may have to manually replace the file from a Windows 7 installation DVD, or a Windows 7 computer with the same service pack and the exact same CPU architecture. https://support.microsoft.com/en-us/kb/929833#bookmark-manually%20repair It should be in the C:\Windows\system32 folder. If you need to copy it from a DVD, http://blog.nirsoft.net/2009/09/17/how-to-extract-missing-system-files-from-the-dvd-of-windows-7vista/.



#15 AwesomeDude

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Posted 01 May 2016 - 02:01 PM

If that is the case, then I have no choice but to give up on it. The laptop I have is a school one, so I don't have the disc or anything. Also, if I try to get help from the school tech support, they'll refuse because the program I am trying to get with vc redist is one that we shouldn't really have ;) 

Thank you so much for your help though, and I'm really sorry for wasting your time like this...






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