Hello everyone. I'm here on behalf of my technically inept brother. His laptop accidentally updated to Windows 10 from Windows 7, and now it has a flashing screen once the desktop has loaded. Google results generally talk about Video Drivers, but my brother is running AMD Radeon HD Integrated Graphics, which haven't really been updated for a while. Uninstalling and reinstalling drivers doesn't seem to fix the issue. I tried running in Safe Mode and it didn't really help either. The desktop itself is non-functional. Neither is the taskbar. I can open the task manager using CTRL+ALT+DEL and from there I can run cmd and any programs I know the filepath for.
After encountering the whole "Drivers are already up to date" issue, I decided to attempt a System Restore. My brother said he didn't update to Windows 10 on purpose and doesn't mind being reset to Windows 7, but after attempting System Restore, I was given a "System Restore has Failed" error. I tried again on the other restore point, and it went through, but the machine was still running Windows 10.
To sum everything up:
1.) Brother accidentally updated to Windows 10. (According to him it happened automatically.)
2.) On Windows 10, the Desktop screen flashes at regular intervals. Desktop icons are useless or don't show up at all. And the start menu/task bar don't respond.
3.) The laptop is an old HP Pavilion G7 from 2012. It has about 4 GB of RAM and an HD Radeon HD 6000 series graphics module.
4.) Tried updating drivers and uninstalling/reinstalling. They're up to date.
5.) Tried system restore twice. Once to C++ .NET framework update (x64) and once to C++ .NET Framework Update (x86). The (x86) restore finished, but not for the sake of rolling back the Win 10 update.
6.) Just to check, I also checked monitor and CPU drivers, no dice.
If you need anymore information, let me know and I'll do my best to provide.