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"Fatal Error: Windows not Genuine returned"


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#1 cgccook9

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Posted 30 April 2016 - 06:08 PM

I upgraded to Windows 10 right when it came out, so a few months ago. Though recently, some weird things have been happening regarding it. When I turn on my computer, sometimes I'll get the message "Fatal Error: Windows not genuine returned." When I get this message, sometimes I can't access the start button or the search bar at the bottom of the screen, I'll restart my laptop by right clicking it and restarting and that generally does the trick.. Also, sometimes microsoft edge won't work. I'll try opening it up, and it will take a while before I get a message that says "explorer exe.: the operation timed out." I'm not sure if this is connected, but google and gmail -- strangely enough -- aren't working on microsoft edge either.

I also don't think that I'm getting Windows 10 updates anymore, as my mom just had one today, but I was never prompted.

 

I'm not really sure what's going on, but I would love some help!

Thanks,

 

Caroline



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#2 usasma

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Posted 01 May 2016 - 06:45 PM

I'd suggest posting over in the Am I Infected forum:  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Please read the pinned topics at the top of the forum for instructions on how to post there.

 

If they give you a clean bill of health, then post back here for suggestions on how to try and fix this.
 


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