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Slow internet; Online scanners not installing


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#1 Hendyskitoodigger

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Posted 30 April 2016 - 05:50 AM

I use an assembled desktop with two 2 Tb Western Digital hard drives,Intel
Core i3 3.2Ghz processor and 8 Gb RAM running Windows 7 Ultimate 64 bit;

 Antivirus:  Avira Free Antivirus;

Firewall: Zonealarm Free Firewall;

 

From 29 April,  the broadband internet is running slow 110-3.3 kbps instead of the specified low speed 512 kbps guaranteed by the  ISP.  ISP says

DNS is being changed after being reset by them.

 

Avira has not found anything, 

 

Eset Online Scanner installation problem;  F-secure online scannner stopping at 90 % of installation.  could not be installed.

 

System Restore could not complete as it found some problem with C Drive. 

 

I am not keen to format the hard drive as the time available to me is too short to reinstall windows and some important programmes and files. 

 

Sorry to trouble you with this problem. 

 

HS Digger

 



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#2 buddy215

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Posted 30 April 2016 - 06:00 AM

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.

 

DO NOT bump your new topic. Wait for a response from one of the Team Members.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 Hendyskitoodigger

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Posted 30 April 2016 - 09:39 PM

Sorry,  I am not so good at backups. The computer was backed up in early April using the Backup and Restore facility in Control Panel. The backup was made to a partition other than C:/ driive where Windows 7 is installed. The backup took several hours. Should I back up again to the same location before commenciing the suggested repair?

Thanks,

HS Digger



#4 buddy215

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Posted 01 May 2016 - 06:13 AM

It's really up to you. I should say that backing up on the same hdd and not having a backup on an external device is not the

best idea. What happens if the internal hdd goes bad....which can happen anytime? There is a type of malware....ransom ware....that

can easily infect all your data files even those on external drives connected to your computer causing you to not be able to recover

the data. Best to backup to external source and immediately disconnect the external drive.

 

I suggest you skip backing up to the same hdd.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#5 Hendyskitoodigger

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Posted 01 May 2016 - 08:05 AM

It's really up to you. I should say that backing up on the same hdd and not having a backup on an external device is not the

best idea. What happens if the internal hdd goes bad....which can happen anytime? There is a type of malware....ransom ware....that

can easily infect all your data files even those on external drives connected to your computer causing you to not be able to recover

the data. Best to backup to external source and immediately disconnect the external drive.

 

I suggest you skip backing up to the same hdd.

Thanks. I just checked. The backup is on a different HDD on the same computer, not a different partition as I had said earlier. My external HDD is too small to accommodate the backup. 






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