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Various BSOD screens


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#1 Flopp

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Posted 30 April 2016 - 05:36 AM

So, my girlfriends PC has run into some BSOD, apparently happend after she plugged in a USB device in the keyboard.

 

 

· OS - Windows 10
· x64 ?
· What was original installed OS on system? Windows 7
· Created from my old computer parts.
· Age of system (hardware): RAM just purchased (3months old) everything else 6+ years.
· Age of OS installation - have you re-installed the OS? like a few weeks ago. But BSOD happend in Win 7 as well, was hoping it would fix the problem.

· CPU: AMD Phenom II X4 955 3,2 GHz
· Video Card: AMD Radeon 5870
· MotherBoard - GIGABYTE: GA-MA790XT-UD4P
· Power Supply - Corsair 750W

DESKTOP

 

I've been search on google for a while. Seems like a Hardware issue, but I've got no clue...

Any help would be appreciated.
 

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#2 usasma

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Posted 01 May 2016 - 02:34 PM

Your UEFI/BIOS (version F5) dates from 2009.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Only 7 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

You have a TP-LINK TL-WN821N 11N Wireless Adapter:

 

 

I do not recommend using wireless USB network devices.
These wireless USB devices have many issues with Win7 and later systems - using older drivers with them is almost certain to cause a BSOD.
Should you want to keep using these devices, be sure to have the latest W7/8/8.1/10 drivers - DO NOT use older drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.

The driver for this device dates from 2008 (arusb_lhx.sys               Thu Jul 24 04:18:20 2008 (48883ACC))- I would be very concerned about this.
 

 

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html

NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.

 

Out of 10 memory dumps there were 7 different BSOD  (aka STOP or BugCheck) error codes.  The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html
Also, I'm very concerned about the possibility of a compatibility issue due to the age of the BIOS.  W8/10 communicates with the BIOS much more than W7 or earlier did.

The only test for this would be to revert to W7 or earlier and see if the system has any problems with that OS.

 

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

 

**************************Sat Apr 30 05:49:21.185 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\043016-13015-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.212.amd64fre.th2_release_sec.160328-1908
System Uptime:0 days 0:00:08.007
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 1000007E, {ffffffffc0000005, fffff800fbc44e50, ffffd0003459b3d8, ffffd0003459abf0}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff800fbc44e50, The address that the exception occurred at
Arg3: ffffd0003459b3d8, Exception Record Address
Arg4: ffffd0003459abf0, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_ONE_BIT
  BIOS Version                  F5
  BIOS Release Date             08/05/2009
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  GA-MA790XT-UD4P
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.
Spoiler

 




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft. Any drivers in red should be updated/replaced/removed. You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sat Apr 30 05:49:21.185 2016 (UTC - 4:00)**************************
arusb_lhx.sys               Thu Jul 24 04:18:20 2008 (48883ACC)
LGBusEnum.sys               Mon Nov 23 20:36:48 2009 (4B0B38B0)
RTKVHD64.sys                Tue Jun 19 04:50:56 2012 (4FE03D70)
AtihdWT6.sys                Mon May 25 21:21:51 2015 (5563CAAF)
dtlitescsibus.sys           Thu Sep 24 16:17:21 2015 (56045A51)
rt640x64.sys                Wed Oct  7 11:03:55 2015 (5615345B)
aswRvrt.sys                 Mon Nov  2 11:30:30 2015 (56378FA6)
aswRdr2.sys                 Mon Nov  2 11:30:46 2015 (56378FB6)
aswSnx.sys                  Mon Nov  2 11:32:25 2015 (56379019)
aswVmm.sys                  Mon Nov  2 11:53:57 2015 (56379525)
aswSP.sys                   Mon Nov  2 11:54:51 2015 (5637955B)
atikmpag.sys                Wed Nov  4 16:16:43 2015 (563A75BB)
atikmdag.sys                Wed Nov  4 16:39:32 2015 (563A7B14)
dtliteusbbus.sys            Sun Nov 29 19:11:50 2015 (565B9446)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Apr 27 12:48:01.668 2016 (UTC - 4:00)**************************
LGPBTDD.sys                 Wed Jul  1 14:47:52 2009 (4A4BAF58)
aswMonFlt.sys               Mon Nov  2 11:29:52 2015 (56378F80)
aswStm.sys                  Mon Nov  2 12:00:38 2015 (563796B6)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Apr 25 14:38:13.395 2016 (UTC - 4:00)**************************
LGVirHid.sys                Mon Nov 23 20:36:48 2009 (4B0B38B0)
AODDriver2.sys              Tue Feb 11 06:06:52 2014 (52FA044C)
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
aswHwid.sys                 Mon Nov  2 11:30:56 2015 (56378FC0)

http://www.carrona.org/drivers/driver.php?id=arusb_lhx.sys
http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=dtlitescsibus.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
dtliteusbbus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=LGPBTDD.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
 


Edited by usasma, 01 May 2016 - 02:36 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Flopp

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Posted 01 May 2016 - 02:50 PM

Thanks alot! I'll start by updating the Wireless Adapter for now. Will get a PCI when I get around to it!

I'll do the Windows update and update all the drivers.

Already uninstalled Daemon tools.

If the system get more stable I'll update the BIOS

 

Thanks for the pointers!



#4 Flopp

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Posted 01 May 2016 - 03:18 PM

So, I tried to do some windows updates. I found tons of them in Win 7. But now on Win 10 I can just search and it will notify that I have the latest. Do I have to get it from microsoft website now?



#5 usasma

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Posted 01 May 2016 - 04:33 PM

No, you check and if it says OK, then that's it.

Just keep your eyes open for errors and failures related to it.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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