NOTE: Please read the update at the end of the post!
After a dodgy download, I obtained a virus. I'm not an expert in the area, in fact, this is the first virus I've had, so I apologise if I fail to provide the correct information.
I have installed Avast and I think I have some non-functional version of McAfee. I attempted to install MalwareBytes after the fact, but it seems to be blocking my ability to install it. EDIT: I installed it onto a USB and I can't seem to execute it on that computer either.
My problem is that there are a few problematic files I may have located using Avast's scan that I cannot remove, there seem to be certain actions I cannot perform (such as installing MalwareBytes) and I cannot access the internet (any page I load appears with the error "This site can't be reached - ___'s server DNS address could not be found - DNS_PROBE_FINISHED_NXDOMAIN".
The problems I have located:
The files I have located is a program called "MPC Cleaner", which is either a PUP or the virus itself. I apparently do not have permission to end its process in task manager despite being an Administrator, and I cannot uninstall it via the control panel. I'm too afraid to open it in case it digs me in an even deeper hole. Avast thinks that a file called "dnsapi.dll" is causing issues. I could not delete it, so I removed the file extension to prevent it from working, but that made Avast (and probably other programs, I didn't check) fail to open, so I put it's extension back.
What I've tried:
As I've already mentioned, I've attempted to manually remove some problematic files and processes to no avail. I attempted to fix my DNS specifically using various guides on how to fix that, however, I have come to the conclusion that the virus is what is causing my problem and therefore such solutions did not solve my problem. Avast is doing bugger-all to help.
I am operating Windows 10 and the browser I'm using is Chrome, however the other browsers I have (Steam, IE) don't work either.
I will appreciate greatly any assistance. Thank you for reading; I hope my writing was readable and not too waffly. If you need further info don't hesitate to ask.
SUPER IMPORTANT UPDATE: I attempted to safe boot my computer (via msconfig). For some reason the computer no longer starts at all (the fan starts but I cannot see anything via the monitor). This is not good... And I honestly don't think I can fix it. Maybe I should make a new thread for this? Suggestions are welcome...
Edited by Liecell, 30 April 2016 - 02:55 AM.